Customer contact agent Work, Jobs in Salford (with Salaries)

High Risk Recoveries Agent
Clear Business —Sale
- £25,870 - £33,000 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Quick apply
Reservations Agent
Ready Steady Store Ltd —Manchester
- From £27,563 a year
- Weekend availability
- Sales
- Customer service
- Driving
- Free parking
- Store discount
Quick apply
5d
Sales Agent
Mis-sold Expert —Manchester
- £30,000 - £35,000 a year
- Full-time
- English
- Financial services
- In-person
Quick apply
Sales Executive
PASS ME FAST —Salford
- £25,000 - £65,000 a year
- Full-time
- Sales
- Salesforce
- English
- Employee assistance programme
Quick apply
1d
Sales Development Representative
Street Group —Manchester
- £28,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
Rental Agent
SIXT UK —Manchester
- From £28,332.20 a year
- Driving
- Communication skills
- Paid training
- Annual leave
Quick apply
Customer Resolution Agent
Aira —Manchester
- Monday to Friday
- Hybrid work
- CRM software
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
Sales Advisor (Evenings and Weekends only)
Interact CC —Wigan
- £15 an hour
- Weekends only
- Sales
- Customer service
- Organisational skills
- Employee assistance programme
- Gym membership
Quick apply
5d
Call Centre Agent
Interact CC —Wigan
- £10.45 - £12.75 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Employee assistance programme
- Employee discount
Quick apply
11d
Block Manager
Legacie Management & Lettings —Manchester
- £35,000 - £40,000 a year
- Full-time
- Management
- Travel
- IT
Quick apply
11d
Customer Experience Advisor
Rendall & Rittner —Manchester
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Customer Contact Agent
TLT —Manchester
- Full-time
- Hybrid work
- Communication skills
Trainee Estate Agent
LRG —Salford
- £27,000 a year
- Monday to Friday
- Customer service
- Organisational skills
- Communication skills
Quick apply
3d
Out of hours Contact Centre Supervisor
Metro Rod —Macclesfield
- £21,887 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Customer Service Host
ATG Entertainment Limited —Manchester
- £12.71 - £13.01 an hour
- Nights as needed
- Sales
- Customer service
- Hotel
8d
Customer Service Agent (Italian Speaking) - Inbound B2B
Deliveroo —Manchester
- £27,700 a year
- Weekend availability
- CRM software
- English
- Communication skills
- Life insurance
Resident Service Agent
NAA-Jones Lang LaSalle Resources —Manchester
- Full-time
- Customer service
- Organisational skills
- IT
- Flexible schedule
Quick apply
Breakdown Response Agent
SIXT UK —Manchester
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Administrator
Mears Group —Manchester
- Up to £27,854.73 a year
- Night shift
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
4d
Bank Reconciliation Analyst
Travel Counsellors —Manchester
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Organisational skills
Quick apply

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customer contact agent jobs near salford

High Risk Recoveries Agent

Clear Business -
Sale

Quick apply

Job details

Full-time
£25,870 - £33,000 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee discount

Full job description

Are you a skilled negotiator with a knack for managing high-risk accounts? Do you thrive in a challenging environment where your expertise in debt recovery can make a significant impact? If so, we have the perfect opportunity for you!

The Role

As a High-Risk Recoveries Agent, you will be responsible for recovering debts from high-risk customers with significant balances and complex issues. You will also manage accounts undergoing complex change of tenancy processes and collaborate with third-party Debt Collection Agencies (DCAs) to oversee the end-to-end collection of debt up to the point of litigation.

What you’ll be doing

Portfolio Management: Effectively manage a defined portfolio of high-risk customers through the debt collection process.
Debt Queries: Oversee and manage all debt-related queries for your portfolio by handling inbound calls and correspondences.
Customer Contact: Actively contact overdue customers using statement of account reconciliations and other methods to review overdue balances.
Resolution Management: Aim for first-time resolution by agreeing on payment plans and resetting Direct Debits to avoid future debts.
Team Collaboration: Work with supporting teams to escalate balances and move accounts through the debt management process.
Tenancy Cases: Collaborate with Change of Tenancy teams on complex cases to verify tenancy details and collect outstanding debt.
Complaint Resolution: Review and resolve complaints in line with our processes, supporting the payments specialist team and customer resolution team.
Dispute Resolution: Liaise with our Customer Resolution Team to resolve disputes preventing payment.
Compliance: Ensure adherence to company policies, collections processes, and regulatory standards.
Regulatory Standards: Ensure all activities comply with GDPR and quality policies.

Your experience

Previous experience in a high-risk debt collection role dealing with complex customer issues.
Previous experience working within a utilities industry collecting customer debt.
Experience of working with defined ledgers of customer debt.
In-depth knowledge of debt management systems and how best to use these to manage customer debt.
In-depth knowledge of regulatory and legal frameworks impacting management of customer debt.

Our Story

Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.

In return for your hard work, you’ll get

It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy.

Pension contributions and life assurance coverage.
Generous discounts at numerous high street and online retailers.
25 days of annual leave, increasing to 28 days based on tenure.
Enjoy your birthday off every year.
Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
Cycle to work and travel loans for people wanting a greener commute.
Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.

The important extras

Hybrid working model: the choice to work remotely for three days.
Engage in charity fundraising and volunteering activities as part of our giving back initiative.
Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings.
Full time/Permanent contract of 37.5 hours per week.
No weekends and every bank holiday off.

What happens next

If you’re looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.

#LI-KG1

We are one of the UK’s leading providers of essential services to small businesses. We supply a wide range of essential services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards:

The Lloyds Bank National Business Awards 2019
Greater Manchester Business Awards 2019
Lanarkshire Business Excellence Awards 2019

Email: [email protected]

Quick apply

Refine Your Search

customer contact agent jobs in salford

High Risk Recoveries Agent

Reservations Agent

Sales Agent

Sales Executive

Sales Development Representative

Rental Agent

Customer Resolution Agent

Sales Advisor (Evenings and Weekends only)

Call Centre Agent

Block Manager

Customer Experience Advisor

Customer Contact Agent

Trainee Estate Agent

Out of hours Contact Centre Supervisor

Customer Service Host

Customer Service Agent (Italian Speaking) - Inbound B2B

Resident Service Agent

Breakdown Response Agent

Administrator

Bank Reconciliation Analyst

I want to receive the latest job alerts for customer contact agent in salford

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