3rd line support Work, Jobs in Salford Quays, Eng (with Salaries)

1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
4d
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Azure
- Windows
- AWS
Resident Services Associate
Downing.com —Manchester
- Overtime
- English
- Data entry
- In-person
Quick apply
3rd Line Support Engineer SME - FTC
PXC —Salford Quays
- Full-time
- Azure
- Computer Science
- Windows
1st/2nd Line IT Engineer
technologE Ltd —Manchester
- From £27,500 a year
- Full-time
- Azure
- Windows
- Computer networking
- Free parking
- Profit sharing
Quick apply
Building Manager
MAPP —Manchester
- £35,000 - £37,000 a year
- Monday to Friday
Team PA
Irwin Mitchell —Manchester
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
2d
Support Services Team Leader
Irwin Mitchell —Manchester
- Hybrid work
- Organisational skills
- Leadership
- Communication skills
4d
Senior IT Support Specialist / Solutions Engineer
Equasys —Warrington
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Driving
- Travel
- Free parking
- Paid training
Quick apply
11d
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
- AutoCAD
- Microsoft Office
Quick apply
3rd Line Infrastructure Engineer
LIMA —Salford
- £45,000 - £55,000 a year
- Weekend availability
- Communication skills
- Employee assistance programme
4d
Preconstruction Administration Assistant
F Parkinson Ltd —Bury
- £21,500 - £26,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Compliance Co-ordinator
Fournet —Manchester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
5d
Mortgage Administrator
Swiss Life Global Solutions —Manchester
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
3rd Line Infrastructure Engineer
LIMA Networks LTD —Salford Quays
- £45,000 - £55,000 a year
- Weekend availability
- Communication skills
Quick apply
5d
IT Infrastructure Engineer
Network Plus —Salford
- £40,000 - £50,000 a year
- Hybrid work
- Azure
- Project management
- Mentoring
Quick apply
4d
Fitness Manager - Manchester Fallowfield
The Gym Group —Manchester
- Part-time
- Employee discount
- Sick pay
Laboratory Technician
Avantor —Macclesfield
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Electrician
Sanctuary Group —Liverpool
- £41,192 - £43,360 a year
- Full-time
- Contracts
- Communication skills
- Annual leave
- Employee discount
Quick apply
Major Incident Management Lead
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
12d

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3rd line support jobs near salford quays, eng

1st Line Support Engineer

Hudson Hill Consulting
Runcorn

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
4 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Life insurance
On-site parking

Qualifications

Microsoft Windows Server
ITIL Certification
Customer service
Windows
Microsoft Office
VoIP
IT support
Computer networking
IT
Communication skills
Active Directory
CompTIA A+

Full job description

Job Title: 1st Line Support Engineer

Location: Runcorn Office (WA7 1SS) or Ashton Office (WN4 8AA)
Job Type: Full Time
Reports To: Service Desk Manager

Job Summary:

The 1st Line Support Engineer is responsible for providing first-level technical support to end-users, diagnosing and resolving IT issues, and escalating more complex problems to 2nd or 3rd line support. This role serves as the first point of contact for users experiencing technical difficulties and requires strong communication, troubleshooting, and customer service skills.

Key Responsibilities:

Act as the first point of contact for all IT support queries via phone, email, or ticketing system.
Troubleshoot and resolve issues related to desktops, laptops, servers, networks, and business applications.
Troubleshoot hardware and software issues in a timely and professional manner.
Create and maintain accurate documentation of user issues and resolutions.
Assist with user account administration (password resets, account lockouts, etc.).
Escalate unresolved issues to the appropriate 2nd or 3rd line teams.
Monitor and manage tickets in the IT helpdesk system to ensure timely resolution.
Follow ITIL-based procedures for incident and request handling.
Maintain a high level of customer service and user satisfaction.

Requirements:

Proven experience in a similar IT support or helpdesk role.
Good understanding of Windows OS, Microsoft Office, and basic networking principles.
Familiarity with Active Directory, Office 365, and ticketing handling systems.
Excellent communication and interpersonal skills.
Ability to work independently and under pressure.
Desire to learn, and grow technical skillset
Strong problem-solving skills and attention to detail.
IT certifications (e.g., CompTIA A+, ITIL Foundation) are desirable but not essential.

Desirable Skills:

Basic troubleshooting of Windows server operating systems.
Basic troubleshooting of VOIP solutions.

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

3rd line support jobs in salford quays, eng

1st Line Support Engineer

3rd Line Support Engineer

Resident Services Associate

3rd Line Support Engineer SME - FTC

1st/2nd Line IT Engineer

Building Manager

Team PA

Support Services Team Leader

Senior IT Support Specialist / Solutions Engineer

IT Support Analyst

3rd Line Infrastructure Engineer

Preconstruction Administration Assistant

Compliance Co-ordinator

Mortgage Administrator

3rd Line Infrastructure Engineer

IT Infrastructure Engineer

Fitness Manager - Manchester Fallowfield

Laboratory Technician

Electrician

Major Incident Management Lead

I want to receive the latest job alerts for 3rd line support in salford quays, eng

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