Guest service manager Work, Jobs in Samlesbury, Lan (with Salaries)

Operations and Training Manager
Haute Dolci —Preston
- £35,000 - £45,000 a year
- Full-time
- Hospitality
- Up to 50% travel
- Project management
- Free parking
- Store discount
Quick apply
9d
General Manager
The Foundry Blackburn —Blackburn
- From £41,178 a year
- Full-time
- Hospitality
- Management
- Computer literacy
- Free parking
- Employee discount
Quick apply
12d
Assistant Manager
The Queens Hotel —Lytham St. Annes
- Up to £42,435 a year
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
- Store discount
- Employee discount
Quick apply
Digital Content Creator & Brand Presenter
Expert Admin Services —Blackburn
- £30,000 - £40,000 a year
- Full-time
- Social media management
- Presentation skills
- Driving
- Free parking
Quick apply
9d
Guest Experience Manager
Imagine That! Wigan —Wigan
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
2d
News and Business Reporter
Farmers Guardian Ltd —Preston
- Hybrid work
- Driving
- IT
- AI
- Annual leave
- Employee assistance programme
Quick apply
Holiday Park General Manager
Annesley Gandon —Lancaster
- £40,000 - £45,000 a year
- Full-time
- Negotiation
Quick apply
Store Manager - Immediate start
The Coffee House —Birchwood
- Up to £35,500 a year
- Full-time
- Management
- Travel
- Leadership
Quick apply
Assistant Manager
Cavendish Arms —Chorley
- £28,000 - £30,000 a year
- Full-time
- Hospitality
- Bar
- Culinary experience
Quick apply
3d
Restaurant Manager
The Three Fishes —Clitheroe
- From £35,000 a year
- Full-time
- Hospitality
- Restaurant management
- Team management
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Guest Service Manager
Hampton by Hilton Manchester Northern Quarter —Manchester
- Part-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
1d
General Manager
The Royal Oak Aughton —Ormskirk
- Up to £40,000 a year
- Full-time
- Hospitality
- Customer service
- In-person
- Free parking
Quick apply
8d
General Manager, Wennington
James' Places —Wennington
- Up to £45,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Employee discount
- Referral programme
Quick apply
3d
Deputy General Manager (Full Time)
The Horns Inn at Churchtown —Preston
- £35,980 - £37,010 a year
- Weekend availability
- Hospitality
- Management
- Hotel
- Employee discount
Quick apply
2d
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- Up to £47,000 a year
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Employee discount
General Manager
Stanley House Hotel and Spa —Blackburn
- Full-time
- Hotel
- Leadership
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
4d
Casual Hospitality Manager
Sodexo —Preston
- £17 an hour
- Serving
- Hospitality
- Bar
Quick apply
11d
Front of House Supervisor
Mytton Fold Hotel —Whalley
- £27,500 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
- Free parking
- Employee discount
Quick apply
1d
Club Experience Assistant
Total Fitness —Manchester
- Up to £12.71 an hour
- Part-time
- Hospitality
- In-person
- Employee assistance programme
- Employee discount
Quick apply
1d
Table Gaming Manager
The Rank Group —Blackpool
- Weekend availability
- Management
- Analysis skills
- Leadership
Quick apply

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Operations and Training Manager

Haute Dolci -
Preston

Quick apply

Job details

Full-time
£35,000 - £45,000 a year
9 days ago

Benefits

Free parking
Store discount
Company car
Company pension
Free or subsidised travel
Employee discount
On-site parking

Qualifications

Hospitality
Driving Licence
Project management
Driving
Human resources
Communication skills

Full job description

We are looking for a driven and experienced Operations & Training Manager to join our central team. This is a hands-on, company-wide role spanning all Haute Dolci locations — both company-owned and franchised — and is critical to driving operational consistency and service excellence across our entire estate.

You will be the custodian of our brand standards, responsible for developing and delivering training programmes, embedding operational procedures, and ensuring every team member — from front of house to kitchen — understands and upholds the Haute Dolci standard.

Key Responsibilities

Design, develop, and maintain comprehensive training materials, manuals, and presentations covering all operational areas including service standards, food and beverage knowledge, brand identity, and compliance.
Deliver on-site and remote training to new and existing team members across company-owned and franchise locations.
Conduct regular operational audits and site visits to assess adherence to brand standards, identifying gaps and implementing corrective action plans.
Work collaboratively with franchisees to support onboarding, brand compliance, and the consistent delivery of the Haute Dolci guest experience.
Develop and maintain Standard Operating Procedures (SOPs) for all front-of-house, back-of-house, and management functions.
Support the opening of new locations domestically and internationally, including pre-opening training and operational setup.
Monitor and report on operational performance across the estate, presenting findings and recommendations to senior leadership.
Champion a culture of continuous improvement, accountability, and excellence across all locations.
Liaise with department heads and senior management to align training content with business objectives, menu changes, and brand developments.
Ensure all training content meets relevant health and safety, food hygiene, and legislative requirements across all territories of operation.

About You

Essential:

Proven experience in an operations, training, or multi-site management role within hospitality.
Strong working knowledge of hospitality service standards, kitchen procedures, and guest experience delivery.
Demonstrable ability to produce high-quality training documentation, SOPs, and presentations.
Excellent communication and facilitation skills — able to train and influence at all levels, from floor staff to franchise operators.
Highly organised with strong project management skills and the ability to manage multiple priorities simultaneously.
Comfortable with extensive UK travel and international travel as required.
Full UK driving licence.

Desirable:

Experience working within a franchise model.
Exposure to international markets, particularly the Middle East or North America.
Familiarity with hospitality management and scheduling platforms (e.g. Fourth Hospitality).
Food Safety Level 3 (or equivalent) qualification.
Second language is advantageous but not required.

Travel Requirements

This role requires regular travel across our UK estate and periodic international travel to our locations in Kuwait and Pakistan. With our upcoming US expansion, international travel will increase accordingly. Candidates must be comfortable with a travel-heavy schedule and hold a valid passport.

What We Offer

A pivotal, company-wide role with genuine influence over how Haute Dolci operates and grows.
Competitive salary, commensurate with experience.
Travel and expenses covered in full.
The opportunity to be part of an ambitious, fast-growing premium hospitality brand.
A collaborative, entrepreneurial working culture.

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company car
Company pension
Free or subsidised travel
Free parking
On-site parking
Store discount

Licence/Certification:

Driving Licence (preferred)

Willingness to travel:

50% (required)

Work Location: In person

Quick apply

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