Service desk Work, Jobs in Sedgefield, Dur (with Salaries)

Service Desk Manager
Indra UK —Stockton-on-Tees
- Hybrid work
- Computer Science
- PMP
- Project management
- Work from home
- Employee assistance programme
Quick apply
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Technician (12-month FTC)
Cubic Corporation —Stockton-on-Tees
- Full-time
Service Desk Officer
South Tyneside Council —South Tyneside
- £25,989 - £28,598 a year
- Full-time
8d
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Service Desk Team Leader
Indra Group UK & Ireland —Stockton-on-Tees
- Weekend availability
- Customer service
- Supervising experience
- Leadership
- Employee assistance programme
Quick apply
5d
Team Leader
Northgate Vehicle Hire —Darlington
- £28,621 a year
- Monday to Friday
- Microsoft Office
- IT
- Leadership
- Annual leave
- Employee discount
Quick apply
8d
Data Centre and Connectivity Technician
Newcastle Building Society —Newcastle upon Tyne
- £33,709 - £43,783 a year
- Full-time
- Analysis skills
- Continuous improvement
- Computer networking
12d
Business Support Administrator
North Yorkshire Council —Northallerton
- £25,620 - £25,989 a year
- Call to connect
- Customer service
- Communication skills
- Employee discount
9d
Knowledge Analyst
NECSWS —Hartlepool
- £26,000 - £28,000 a month
- Full-time
- Microsoft Excel
- Customer service
- SharePoint
- Annual leave
Quick apply
12d
CUSTOMER CARE/INSIDE SALES (REPRESENTATIVE) (SA123_03)
Mersen —Stockton-on-Tees
- Up to £27,000 a year
- Temporary
- Customer service
- Profit sharing
- Employee assistance programme
14d
E-commerce Service Desk Manager
Leader Online Ltd —Hartlepool
- £35,000 - £38,000 a year
- Full-time
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Business Administrator
Dacon Fabrications Ltd —Gateshead
- £24,420 - £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
12h
EUC Coordinator - 6 Month Contract
Ekco —Stockton-on-Tees
- Computer networking
- IT
- Communication skills
Quick apply
IT Service Desk Engineer
RMT Accountants & Business Advisors —Newcastle upon Tyne
- Windows
- IT
- Communication skills
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
Linux Infrastructure Engineer
Magnet —Darlington
- £40,000 - £50,000 a year
- Travel
- Organisational skills
- IT
- Employee discount
Quick apply
24/7 IT Analyst
Aspire Technology Solutions —Gateshead
- £28,200 - £36,000 a year
- Full-time
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
IT Operations Lead
END —Washington
- Full-time
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
8d

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Service Desk Manager

Indra UK
Stockton-on-Tees

Quick apply

Job details

Fixed term contract

Benefits

Private dental insurance
Company pension
Work from home
Employee assistance programme
Private medical insurance

Qualifications

ITIL Certification
Computer Science
PMP
Project management
Bachelor's degree
ITIL
Contracts
IT
Root cause analysis
Certified Project Manager
Leadership
Communication skills
PRINCE2 Certification

Full job description

NO AGENCIES PLEASE

Service Desk Manager - 2 Year Fixed Term Contract

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 4.84 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries.

As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:

Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology.

Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.

Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.

Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

As we continue to enjoy an exciting period of growth in the UK, we are looking for additional resources to support us with our recent contract win with Transport for London. The Service Desk Manager plays a pivotal role in IT Infrastructure Operations.

Key duties include:

Service Desk & Incident Management

Ownership of the end-to-end lifecycle of incidents, service requests and system faults, ensuring outstanding service quality, SLA compliance and continuous improvement.
Oversee Major Incident Management and act as the escalation point for business-critical disruptions.
Ensure accurate documentation, robust root-cause analysis and proactive Problem Management.

Team Leadership & Development

Build, motivate and coach a high-performing, multicultural Service Desk team.
Drive effective resource planning, knowledge sharing, succession planning and skills development.

Stakeholder Engagement & Reporting

Serve as the primary operational contact for TfL, providing regular performance reporting and contributing to governance forums.
Collaborate with internal teams, third-party suppliers and senior stakeholders to ensure seamless, end-to-end service delivery.

Continuous Improvement & Transformation

Lead initiatives in process optimisation, automation and self-service to elevate end-user experience.
Champion Lean IT and ITIL best practice to enhance service excellence and operational efficiency

This is a senior leadership role requiring a strong ITIL-based service management background, proven people leadership, and demonstrable success in high-volume, time-critical IT operations.

Requirements

Education & Professional Qualifications

Bachelor’s degree (or equivalent) in Computer Science, Engineering, IT Management or a related discipline.
ITIL v3 or ITIL 4 Foundation (minimum); Intermediate/Managing Professional preferred.
Desirable: Lean IT, Six Sigma, or Project Management certification (PRINCE2/PMP).

Experience

At least 5 years of experience in a Service Desk Manager role.
Proven track record running large-scale Service Desk operations (500+ users, high-volume ticketing).
Advantageous: experience within transport, public sector or critical-infrastructure contracts.

Personal Attributes

Strong leadership and team-building capability with a hands-on, problem-solving mindset.
Composed under pressure and effective in mission-critical settings.
Excellent communication and stakeholder-management skills.
Results-driven, proactive and committed to continuous improvement.

Benefits

What we can offer you

Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
Pension – 4% employee and 4% employer
Private medical insurance (including dental & optical)
Life assurance
Income protection
Employee assistance programs
Flexible/remote working options
Charitable initiatives
Social events (formal & informal)
Learning and development programs
Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law

Quick apply

Refine Your Search

service desk jobs in sedgefield, dur

Service Desk Manager

Service Desk Engineer

Service Desk Manager

Service Desk Technician (12-month FTC)

Service Desk Officer

Service Desk Consultant - 2nd Line (Infrastructure)

Service Desk Team Leader

Team Leader

Data Centre and Connectivity Technician

Business Support Administrator

Knowledge Analyst

CUSTOMER CARE/INSIDE SALES (REPRESENTATIVE) (SA123_03)

E-commerce Service Desk Manager

Business Administrator

EUC Coordinator - 6 Month Contract

IT Service Desk Engineer

IT Apprentice

Linux Infrastructure Engineer

24/7 IT Analyst

IT Operations Lead

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