Full time Work, Jobs in Shenfield, Ess (with Salaries)

Customer Service Advisor
THE WIGGETT GROUP —Brentwood
- £26,000 - £28,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
5d
Scenic Metalwork Apprentice
Royal Opera House —Purfleet
- £28,089.10 a year
- Full-time
- No degree
Control Room Operative Brentwood
Nationwide Vehicle Assistance —Brentwood
- £27,261 a year
- 8 hour shift
- Administrative experience
- Analysis skills
- IT
- Free parking
- Store discount
Quick apply
6d
Porter
Nuffield Health —Brentwood
- £25,545 a year
- Full-time
- Gym membership
10d
Library Assistant
Mid and South Essex NHS Foundation Trust —Chelmsford
- £25,760 a year
- Full-time
- Customer service
- Organisational skills
3d
Billing Administrator Brentwood
Nationwide Vehicle Assistance —Brentwood
- £27,271 - £30,985 a year
- Full-time
- Analysis skills
- QuickBooks
- Financial services
- Free parking
- Store discount
Quick apply
6d
Managing Secretary
Bentley Golf Club —Brentwood
- £45,000 - £50,000 a year
- Weekend availability
- Supervising experience
- IT
- In-person
- Free parking
Quick apply
13d
Health Records Assistant
Mid and South Essex NHS Foundation Trust —Chelmsford
- £25,272 a year
- Full-time
- Organisational skills
3d
Research Assistant
Guy's and St Thomas' NHS Foundation Trust —London
- £34,186 - £37,389 a year
- Full-time
4d
Optical Assistant
Specsavers —Brentwood
- From £27,000 a year
- Full-time
- Customer service
- Employee discount
8d
Full Time Administration Assistant
The Window Company (Contracts) Ltd —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
Quick apply
4d
[Hiring] FRONT-DESK RECEPTIONIST & FLOOR MANAGER (Long-term Role)
Megan’s nail ltd —Brentwood
- From £24,420 a year
- Part-time
- Hospitality
- English
- Front desk
Quick apply
1d
Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Service Delivery Coordinator
THE WIGGETT GROUP —Brentwood
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
9h
Scheduling Team Member / Administrator
Quest Medical UK Ltd —Brentwood
- £24,000 a year
- Overtime
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
13d
BMW Sales Executive
Sytner BMW Harold Wood —Harold Wood
- £20,000 a year
- Weekend availability
- Sales
- Employee discount
Purchasing Assistant
Design 911 —Hutton
- £28,089.10 - £33,000.00 a year
- Full-time
- Microsoft Excel
- Merchandising
- ERP systems
- Profit sharing
- Health & wellbeing programme
Quick apply
4d
Medical Laboratory Assistant
IPP Analytics Limited —Basildon
- £25,123 - £25,272 a year
- Weekend availability
5d
Area Officer
Royal Society of Wildlife Trusts —Billericay
- £30,424.76 a year
- Full-time
6d
Area Officer
Essex Wildlife Trust —Billericay
- From £30,424.76 a year
- Full-time
- Employee assistance programme
- Employee discount
6d

I want to receive the latest job alerts for full time in shenfield, ess

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Customer Service Advisor

THE WIGGETT GROUP -
Brentwood

Quick apply

Job details

Full-time
£26,000 - £28,000 a year
5 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Customer service
English
Microsoft Office
Organisational skills
Phone etiquette
Communication skills

Full job description

Customer Service Advisor

Location: Warley, Brentwood

Reports To: Team Leader

About us:

We are a thriving, successful company with an excellent proven track record as Social Housing Experts in Property Services. To ensure a high level of operational focus, we are centred around three operating divisions Electrical, Fire, Security and Property Services.

Job Summary:

We are seeking a dedicated and compassionate Call Centre Operator to join our team and assist social housing clients in booking appointments. As an Operator, you will play a vital role in providing exceptional customer service and ensuring that our clients receive prompt and accurate assistance in securing appointments for social housing services. Your excellent communication skills, attention to detail, and empathy will be essential in effectively addressing client needs and maintaining a high level of client satisfaction.

Key Responsibilities:

Receive inbound calls from social housing clients seeking to book appointments for various housing-related services.
Provide professional and empathetic customer service while actively listening to client inquiries and concerns.
Use a computerised system to accurately record and update client information, appointment details, and relevant notes.
Assess client needs and determine the appropriate appointment type and availability.
Schedule appointments in accordance with established protocols, ensuring optimal use of resources and minimising wait times.
Provide accurate information to clients regarding appointment dates, times, locations, and any required documentation or preparation.
Assist clients in rescheduling or cancelling appointments as necessary, maintaining flexibility while accommodating client preferences and availability.
Collaborate with internal departments and external stakeholders to facilitate the smooth coordination and execution of appointments.
Follow-up with clients to confirm appointments, address any additional questions or concerns, and ensure a positive customer experience.
Adhere to confidentiality and data protection policies to safeguard client information.
Meet individual and team performance targets related to call handling metrics, such as call volume, average handling time, and customer satisfaction.
Stay updated on social housing policies, procedures, and relevant regulations to provide accurate information to clients.

Experience & Skills

Previous experience in a call centre or customer service role, particularly in handling appointments or bookings.
Strong communication skills, both verbal and written, with the ability to effectively convey information to clients and colleagues.
Active listening skills to understand client needs and provide appropriate solutions.
Excellent organisational skills and attention to detail to accurately record and manage client information.
Empathy and patience to address client concerns and provide support in a compassionate manner.
Ability to navigate computer systems and proficiency in using call centre software, databases, and standard office applications, including Microsoft Office packages
Ability to multitask and work in a fast-paced environment, while maintaining a high level of accuracy and professionalism.

Due to our remote location, you must be able to drive as there is not public transport to our offices

Free parking
On-site gym
On-site parking
Salary Sacrifice Pension Scheme – after 3 months of employment
23 days annual leave + bank holidays
Option to buy or sell up to 3 additional days of annual leave each calendar year
Birthday off – after 1 year of service
Group Life Insurance
Employee Assistance Programme (EAP)
Virtual GP appointments & Online Physiotherapy sessions
Ongoing training and development opportunities

Job Type: Full-time

Pay: £26,000.00-£28,000.00 per year

Benefits:

Company pension
On-site parking

Work Location: In person

Quick apply

Refine Your Search

full time jobs in shenfield, ess

Customer Service Advisor

Scenic Metalwork Apprentice

Control Room Operative Brentwood

Porter

Library Assistant

Billing Administrator Brentwood

Managing Secretary

Health Records Assistant

Research Assistant

Optical Assistant

Full Time Administration Assistant

[Hiring] FRONT-DESK RECEPTIONIST & FLOOR MANAGER (Long-term Role)

Contact Centre Officer (Headquarters, Chelmsford)

Service Delivery Coordinator

Scheduling Team Member / Administrator

BMW Sales Executive

Purchasing Assistant

Medical Laboratory Assistant

Area Officer

Area Officer

I want to receive the latest job alerts for full time in shenfield, ess

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