Senior internal Work, Jobs in Sheriff Hutton, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
1d
Senior Internal Auditor
Hiscox —York
- Full-time
- Hybrid work
- Accounting
- Communication skills
- Negotiation
Senior Planner
Sisk —York
- Full-time
- Project management
- Construction
- Annual leave
Program Excellence Project Analyst Sr.
BAE Systems Inc. —York
- £75,254 - £127,930 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Learning & Development Senior Manager - HMP Millsike
Mitie —York
- £56,250.18 a year
- Weekend availability
- Hybrid work
- Leadership
- Free parking
- Annual leave
2d
Sales Office Manager
DJ Assembly Ltd —Huntington
- From £35,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
9d
Senior Procurement Manager
LNER —York
- £57,615 a year
- Full-time
- Oracle
- Contracts
- IT
- Employee discount
1d
Account Manager / Senior Account Manager (with a fantastic agency going places)
Got The T-Shirt —Escrick
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
8d
Head of In-House Repairs and Maintenance
North Yorkshire Council —Northallerton
- £69,228 - £78,018 a year
- Full-time
- Maintenance
- Travel
- Construction
- Employee discount
11d
Management Accountant
ST LEONARDS HOSPICE —York
- £40,190 - £48,396 a year
- Full-time
- Organisational skills
- Hospice
- Free parking
- Annual leave
5d
Senior Train Service Manager
LNER —York
- £45,000 a year
- Full-time
- Microsoft Office
- IT
- Leadership
- Employee discount
3d
Future Technology Services Lead
Cabinet Office —Micklegate
- £57,204 - £63,953 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
9d
Senior Building Surveyor
North Yorkshire Council —Northallerton
- £42,000 - £55,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Microsoft Office
- Travel
Health & Safety Manager
EngineeringMatic —Heslington
- £40,000 - £45,000 a year
- Full-time
- Bachelor's degree
- IT
- In-person
- Free parking
- Sick pay
Quick apply
2d
Security Supervisor
Howdens Joinery Co. —Howden
- £36,588.59 a year
- Full-time
- Sales
- Communication skills
- Employee discount
1d
Leadership Support Officer
North Yorkshire Council —Northallerton
- £29,064 - £31,537 a year
- No weekends
- Customer service
- Organisational skills
- IT
- Employee discount
11d
Performance Lead for Children and Young People’s Services
North Yorkshire Council —Northallerton
- £51,356 - £55,539 a year
- Temporary
- Analysis skills
- Leadership
- Communication skills
Travel Sales Consultant
Trailfinders —York
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Quality Manager
BSC Filters —York
- Full-time
- Management
- In-person
- Free parking
- Employee discount
Quick apply
Senior Territory Manager - North / North West Implants • Regeneration
Megagen Implants —Harrogate
- Full-time
- Remote
- Sales
- Driving
- Travel
- Annual leave
- Flexible schedule
Quick apply

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
1 day ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior internal jobs in sheriff hutton, nyk

Senior Customer Service Manager

Senior Internal Auditor

Senior Planner

Program Excellence Project Analyst Sr.

Learning & Development Senior Manager - HMP Millsike

Sales Office Manager

Senior Procurement Manager

Account Manager / Senior Account Manager (with a fantastic agency going places)

Head of In-House Repairs and Maintenance

Management Accountant

Senior Train Service Manager

Future Technology Services Lead

Senior Building Surveyor

Health & Safety Manager

Security Supervisor

Leadership Support Officer

Performance Lead for Children and Young People’s Services

Travel Sales Consultant

Quality Manager

Senior Territory Manager - North / North West Implants • Regeneration

I want to receive the latest job alerts for senior internal in sheriff hutton, nyk

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