Role Overview
We are seeking an experienced and highly capable Restaurant & Venue Manager to lead the operations of a large, high-end hospitality venue with a strong dual focus on premium restaurant service and high-volume private hire events. This is a senior operational role requiring a balance of exceptional hospitality standards and strong events delivery capability. The venue operates as a full-service restaurant, while also functioning as a significant private hire and events space hosting a wide range of functions, from corporate events to large-scale celebrations. The successful candidate will ensure seamless day-to-day operations, flawless event execution and consistently high service standards across all areas of the business.
Key Responsibilities
Venue & Restaurant Operations
- Oversee the daily running of both restaurant service and private event operations within a high-volume, premium environment
- Maintain exceptional standards of service, presentation and operational discipline across all areas of the venue
- Ensure full readiness of the venue for both restaurant service and large-scale event transitions
- Manage reservations, floor plans and capacity planning to maximise commercial performance
Events & Private Hire (Core Function)
- Lead the full lifecycle of private hire events including enquiry, planning, coordination, delivery and post-event follow-up
- Act as the primary client contact for all event bookings, ensuring a professional and seamless client experience
- Translate complex event requirements into well-executed operational plans across staffing, service and logistics
- Oversee the delivery of high-capacity events, ensuring precision, timing and service consistency
- Drive revenue growth through effective event execution and strong client relationships, encouraging repeat and referral business
Team Leadership
- Lead, manage and develop a large front-of-house and events team
- Deliver clear and structured briefings for both daily service and event-specific operations
- Maintain strong operational discipline, accountability and service standards across all teams
- Oversee recruitment, training, rota planning and performance management
Guest & Client Experience
- Ensure consistently excellent guest experience across both restaurant and private hire operations
- Build and maintain strong relationships with corporate clients, event organisers and high-value guests
- Handle feedback, complaints and service recovery with professionalism and urgency
Commercial & Operational Performance
- Monitor and manage daily sales performance, labour costs and event profitability
- Support budgeting, forecasting and revenue optimisation strategies
- Actively drive growth in private hire and event bookings
- Identify and implement opportunities to maximise venue utilisation across all trading periods
Compliance & Standards
- Ensure full compliance with all licensing, health & safety and food safety regulations
- Maintain robust operational processes and documentation for both restaurant and event delivery
- Ensure all events are delivered safely, efficiently and to a consistently high standard
Essential Experience
- Proven experience as a Restaurant Manager, General Manager or Venue Manager in a high-volume, high-end hospitality environment
- Extensive experience in private hire and large-scale events operations is essential
- Strong leadership experience managing large teams in fast-paced venues
- Demonstrated ability to deliver complex events from planning through to execution
- Strong commercial awareness, including experience with revenue, cost control or event profitability
- Highly organised with exceptional attention to detail under pressure
- Flexibility to work evenings, weekends and event-driven schedules
Desirable
- Experience in large-scale multi-purpose venues (restaurant + events space)
- Strong corporate events or high-capacity function experience
- Familiarity with hospitality systems (EPOS, booking, CRM, event management tools)
- Personal Licence (UK)
What We Offer
- Competitive salary aligned with seniority and experience
- Opportunity to lead operations in a large, high-profile hospitality venue
- Significant autonomy in shaping and growing the events and private hire business
- Fast-paced, high-standard working environment with a strong operational team
Pay: £31,000.00-£35,000.00 per year
Benefits:
Experience:
- management: 3 years (required)
Work Location: In person
