Role Overview:
The Cranes & Lifting Coordinator is a key support role within the division, responsible for ensuring the smooth day-to-day coordination of operations, administration, customer service and project support activities.
The role acts as a central point of contact between customers, engineers, suppliers and internal departments, ensuring jobs are effectively planned, scheduled and delivered. The Coordinator will support the full lifecycle of confirmed work, from customer requirements and scheduling through to purchasing, documentation and completion.
The position plays an important role in maintaining office efficiency, supporting operational performance and delivering a high standard of service to customers. The role will also provide cover for Key Account activities during periods of annual leave or absence where required.
Key Responsibilities of Role:
Operations and Job Coordination
- Coordinate all administrative activities relating to confirmed jobs.
- Manage customer requirements for awarded work and ensure all information is communicated accurately to operational teams.
- Book jobs with customers and maintain engineer schedules and planners.
- Liaise with engineers, customers and suppliers to ensure work is delivered efficiently and on schedule.
- Monitor job progress and assist with resolving operational issues as they arise.
Customer Service & Relationship Management
- Provide a professional and responsive service to customers, suppliers and colleagues.
- Act as a point of contact for customer enquiries and requests.
- Build positive working relationships with customers and ensure a high standard of service delivery.
- Support Key Account customers during periods of holiday or absence cover, ensuring continuity of service and communication.
- Manage customer expectations and assist with the resolution of any concerns or issues.
Sales & Commercial Support
- Support the sales process by ensuring customer requirements are accurately captured and communicated.
- Raise purchase orders for job related materials and services.
- Monitor and update customer and job information within company systems.
Administrative Support
- Handle daily office administration including correspondence, telephone calls, emails and enquiries.
- Assist with preparing and distributing communications, reports and documentation.
- Provide administrative support across the Cranes & Lifting team as required.
Documentation & Record Keeping
- Maintain accurate records across company systems.
- Ensure all documentation relating to jobs, customers and suppliers is completed accurately and in a timely manner.
- Support the preparation of reports, paperwork and operational documentation.
- Ensure consistency and compliance with company procedures and quality standards.
Project Support & Continuous Improvement
- Assist with planning and supporting departmental projects and initiatives.
- Track project actions and milestones to ensure deadlines are achieved.
- Support quality assurance activities and continuous improvement initiatives.
- Assist with audits and reviews to identify opportunities to improve efficiency and service delivery.
Day to Day Tasks:
- Manage all administrative tasks relating to confirmed jobs.
- Process won quotations and customer orders.
- Order parts and materials required for jobs.
- Raise and manage purchase orders.
- Book work with customers and schedule engineers.
- Update engineer planners and operational systems.
- Maintain and manage Core and associated company systems.
- Liaise with customers, suppliers and engineers regarding ongoing work.
- Support quotation preparation where required.
- Provide Key Account holiday cover when necessary.
- Undertake general administrative duties to support the wider team.
Person Specification:
- A Minimum 2 years' experience in an administrative, operations coordination, customer service or sales support role.
- Experience managing multiple tasks and priorities in a fast paced environment.
- Strong organisational and planning skills.
- Excellent communication and interpersonal abilities.
- High level of attention to detail and accuracy.
- Competent in Microsoft Office Suite, particularly Excel.
- Experience working with business systems and databases.
- Ability to build positive relationships with customers and colleagues.
- Strong problem solving skills and ability to work independently.
- Ability to manage time effectively and meet deadlines.
- Customer focused and professional.
- Proactive and solutions driven.
- Reliable and adaptable.
- Collaborative team player.
- Able to remain calm and organised under pressure.
- Takes ownership of tasks and follows them through to completion
Desirable
- Experience within engineering, industrial services, construction or a technical environment.
- Experience with scheduling, purchasing and job coordination.
- Experience supporting customer accounts or key customers.
- Knowledge of operational planning systems.
- Relevant qualification in Business Administration, Customer Service or a related discipline.
Benefits:
- Salary competitive, depending on experience.
- 40 hours per week, working Monday to Friday.
- 33 days annual holiday including statutory bank holidays.
- Contributory pension.
- Life Assurance.
- Healthcare Cashback Plan.
- Ongoing technical training.
- Structured path for career growth.
- Company mental and financial wellbeing support package including OnDemand GP and EAP.
- Discounts, Cycle2Work Scheme and Electric Vehicle Scheme.
RS Industrial Services
We are the leading experts who are passionate about our people who always “go one step further”. We deliver outstanding service through our one stop shop services.
With over 20 years’ experience, we inspect, service, maintain and repair overhead cranes and lifting equipment. In addition, we have large Trade Counters across the region providing a diverse range of products across all industries. Our dedicated in-house Training Centre provides on-site and off-site training to help our customers stay compliant.
Our people deliver outstanding service and are proud to provide a genuine one stop shop.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Store discount
Application question(s):
- Please list any relevant qualifications you hold.
Experience:
- administrative, operations coordination or customer service: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
