Service desk Work, Jobs in Stokenchurch, Bkm (with Salaries)

Service Desk Analyst (Shifts)
VIRTUS Data Centres —West Drayton
- 12 hour shift
- Customer service
- Microsoft Office
- Communication skills
13d
2nd Line Support Engineer
Technology Transformation Group —Aylesbury
- £30,000 a year
- Full-time
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
5d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
IT Support Officer
University of Oxford —Oxford
- £32,108 - £40,514 a year
- Full-time
- Windows
- Continuous improvement
- IT
- Annual leave
Service Desk Administrator / Coordinator
Zetes Ltd —Twyford
- £25,000 - £27,000 a year
- Full-time
- Microsoft Excel
- Salesforce
- Analysis skills
- Free parking
Quick apply
7d
Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English
IT Service Delivery Manager
Commonwealth War Graves Commission —Maidenhead
- £40,000 - £50,000 a year
- Monday to Friday
- IT
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
12d
IT Intern (Part-time)
Imprivata —Uxbridge
- £19 - £20 an hour
- Part-time
- Customer service
- Windows
- Microsoft Office
Cloud Technician
iomart —Marlow
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Communication skills
- Annual leave
- Work from home
10d
Junior Enterprise Applications Support Analyst
Synergy Flavors —High Wycombe
- Full-time
- Computer Science
- IT
- Communication skills
11d
IT Service Desk Analyst
Montu UK —Winnersh
- £35,000 - £37,500 a year
- Full-time
- Analysis skills
- IT
- Communication skills
12d
Junior Helpdesk Support Technician
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Level 2 IT Engineer
Azteq Group Limited —Beaconsfield
- £24,420.00 - £53,402.02 a year
- Full-time
- Hybrid work
- Customer service
- Driving
- Travel
- Free parking
Quick apply
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Administrator
Davids Timber Ltd —Dunstable
- £27,040 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
7d
Service Desk Analyst
Fujitsu —Bracknell
- Full-time
- Customer service
- Windows
- In-person
- Annual leave
- Employee assistance programme
11d
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Customer service
- Communication skills
- Time management
- Annual leave
Quick apply
Customer Care Coordinator
Public Library of Science —Oxford
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Specialist IT Services and Support II
Hollister Europe Limited —Winnersh
- £40,000 - £48,000 a year
- Customer service
- Windows
- Analysis skills
- Annual leave
- Employee assistance programme
3d
1st Line support Analyst
APCOA PARKING (UK) LTD —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply

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Service Desk Analyst (Shifts)

VIRTUS Data Centres -
West Drayton

Apply Now

Job details

13 days ago

Qualifications

Customer service
GCSE
Microsoft Office
Ticket management systems
ServiceNow
Communication skills

Full job description

About VIRTUS

VIRTUS Data Centres is the UK’s fastest-growing data centre provider. We own, design, build, and operate some of the most energy-efficient, flexible, and secure data centres in Europe.

In 2023, we announced our expansion into continental Europe, starting with Berlin and Milan, with plans to grow further across the region.

At VIRTUS, we aim to be a positive force in the fourth industrial revolution—delivering innovative solutions while staying firmly rooted in our core values: Clarity & Quality, Accountability, Customer Commitment, Purposeful Innovation, and Capability & Growth.

Job Summary

Working as part of the VIRTUS Service Management Centre (SMC), we are seeking someone with good Customer Service and Administration skills to undertake the role of Service Desk Analyst. You will be the first point of contact for all customer phone calls, email queries and service requests. You will also play a key role in issuing customer communications to support the VIRTUS Incident and Change Management processes.

This is a shift role, operating in 12-hour shifts either 7am-7pm or 7pm-7am including some weekends and bank holidays.

Duties and Responsibilities

Answering internal and external phone calls
Responding to customer emails and Service Requests
Tracking, and routing requests, orders and incidents to the correct resource escalating where appropriate.
Issuing customer communications in support of the VIRTUS Incident and Change Management processes
Monitoring ticket queues and ensuring all requests are dealt with professionally and effectively.
Maintaining a database of customer information
Producing customer facing service reports.

Any other reasonable requests made by your line manager.

Qualifications:

GCSE English and Maths

Person Specification

Essentials

Competent in the use of Microsoft office applications
Excellent communication skills verbal and written
Customer focused with previous experience in a customer service role
Ability to work towards tight SLAs
Ability to work independently

Desirable

Previous experience with ticket management system (preferably ServiceNow)
Working in a time critical environment

In line with VIRTUS’ Vetting Policy, the successful applicant must be willing to undergo a BS7858 screening process.

VIRTUS is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

We reserve the right to close this post for applications should sufficient applications be received.

Search Firm Representatives Please Read Carefully

VIRTUS Data Centres does not accept unsolicited support from search firms for employment openings. CVs/resumes submitted by search firms to any VIRTUS employee without an active, written search agreement for a specified role will become the property of VIRTUS. No fees will be paid for candidates hired from agency submissions made without such an agreement. Existing agency partnerships must adhere to position-specific terms outlined in their agreements. Please refrain from calling or emailing regarding this matter.

Apply Now

Refine Your Search

service desk jobs in stokenchurch, bkm

Service Desk Analyst (Shifts)

2nd Line Support Engineer

IT Service Desk Manager

IT Support Officer

Service Desk Administrator / Coordinator

Service Desk Analyst

IT Service Delivery Manager

IT Intern (Part-time)

Cloud Technician

Junior Enterprise Applications Support Analyst

IT Service Desk Analyst

Junior Helpdesk Support Technician

Level 2 IT Engineer

Head of Service Desks - Reading, UK

Administrator

Service Desk Analyst

Helpdesk Co-Ordinator

Customer Care Coordinator

Specialist IT Services and Support II

1st Line support Analyst

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