Summary
LTS Global Solutions offer all Freight Forwarding services including Air Freight, Sea Freight, Road Freight, Logistics and Fulfilment, but this role will initially focus on Ocean Freight but will evolve to working on Air freight and road freight also.
The main purpose of the role is to provide shipping, transport and forwarding expertise across Ocean movements, to build and develop relationships with customers, understand their needs and requirements. To provide service information, and quotations, take bookings and champion the needs of the customer.
Responsibilities
- To operate, provide service information, and quotations, take bookings and champion the needs of the customer.
- To offer a high standard of customer service, by providing accurate and appropriate information and demonstrating a professional, helpful, and positive manner.
- To handle Ocean shipments operationally from start to finish, protecting the company from unpaid accounts by taking due note and following the company policies regarding credit ratings and outstanding account balances.
- To receive incoming enquiries and collect all the necessary information, to ensure bookings are correctly and accurately processed.
- To process shipment information in a timely manner to prevent delays.
- Engage with customers and provide appropriate quotations.
- To collate all the necessary information to ensure any order progress queries from customers are dealt with efficiently and they are kept always informed of the status of the order.
- To demonstrate a knowledge and understanding of Customs Regulations/Dangerous Goods/Insurance rules; determine whether goods are subject to any of these special requirements ensure adherence and be capable of providing advice to customers as necessary.
- To liaise with customs brokers when required, providing them with accurate information to ensure goods are quickly cleared for import/export in accordance with the Customer’s requirements.
- To undertake any general office duties as required to contribute to the smooth and efficient running of the department.
- To alert the Line Manager of any pending claims and collate information to process any claims promptly and professionally, in accordance with Company procedures.
- To deal with any communication into and out of the department in a customer focused professional manner.
- · To build and maintain effective relationships with members of the team, and colleagues throughout the business.
- To ensure that all activities operate within LTS Global Solutions’ policies and procedures and to demonstrate a commitment to these through your own working practices.
- To ensure that all documentation, records, and systems are accurate and kept up to date.
- Listening to and understanding customer requirements.
- Representing the company in a professional, helpful and proactive manner to all potential, new and current customers
- Ensure all job functions are delivered to the highest quality and in the most efficient manner in line with customer expectations and contractual obligations.
- Work closely with internal teams to ensure operational collaboration is maintained across all areas.
- Involvement in projects as required for continual improvement to help the business achieve our standards and where possible exceed them to provide first-class services to our clients creating a Centre of Excellence.
- Overall objectives will be further developed in line with the company’s strategic objectives.
Experience Skills:
A minimum of 2 years of experience within a similar role
A solid knowledge of the import and export market
Extensive working knowledge and experience of customs procedures and documentation
Confident and effective communication skills (verbal and electronic), with the ability to build relationships with customers.
The ability to work independently as well as within a team.
Good written and communication skills.
Excellent skills in MS Word, Excel, PowerPoint, Outlook.
High levels of attention to detail.
Aptitudes and abilities:
- High degree of verbal and numerical ability.
- Exceptional interpersonal and communication skills, to enable professional interaction with a wide range of contacts, both internal and external to the business.
- Excellent attention to detail, with the ability to maintain a high level of accuracy.
- Excellent organisational skills.
- The ability to think logically and follow things through to completion.
- A commitment to self-development and self-improvement.
Demonstrates knowledge of:
A solid knowledge of the import and export market
Customs procedures and documentation
Multimodal operations
Experience of:
- A minimum of 2 years of experience within a similar role
- A solid knowledge of the import and export market
- Extensive working knowledge and experience of customs procedures and documentation
Profile:
Dynamic, motivated, team player, Customer focused, professional, flexible, reliable, trustworthy, honest, and excellent communicator. Committed to self-development and business improvement.
Package:
09:00 to 17:30 Monday to Friday. Competitive renumeration package. Comprehensive training and professional development opportunities. Exciting career growth opportunities within an expanding company.
A supportive and collaborative work environment.
22 days holiday, plus bank holidays.
Use of onsite gym, secure parking, Company pension.* Company employee assistance programme including cover for family, shopping discounts, legal and wellbeing support.* Life Insurance* Company uniform*
*after probation period.
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Store discount
Ability to commute/relocate:
- Birmingham B46: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Freight Forwarding: 1 year (preferred)
Work Location: In person
