About Us
Tredz is one of the UK’s leading online cycling specialists, supporting riders nationwide with everything they need to get moving. From our Swansea base, we run Contact, Support and Distribution Centres, plus specialist bike stores in Swansea and Cardiff.
It’s an exciting time to join us, we’ve ambitious plans to expand and innovate. We’re passionate about outstanding customer experiences and creating a workplace where people thrive. We’re curious by nature and enjoy learning from ideas, insights, and the way customers think and behave.
The role
Monday - Friday (9-5.30pm) with an occasional Saturday on a rolling rota basis.
When something goes wrong with a bike or product, our customers need quick, clear support. That’s where Aftersales comes in.
As an Aftersales Advisor, you’ll take ownership of customer issues from start to finish. You’ll review warranty claims, solve problems, and work with suppliers and our workshop to put things right. Every case is different, so the role is focused on judgement, problem-solving, and delivering fair outcomes.
You’ll play a key role in turning problems into positive experiences. Your work will help build trust, improve satisfaction, and keep riders moving.
This is a high-performance team with a strong focus on quality, efficiency, and continuous improvement. You’ll be expected to manage complex cases, take ownership of escalations, and contribute to a consistent, high standard of service across the team.
What you’ll be doing
- Talk to customers by phone, chat, and email to understand their issue
- Review and handle warranty claims, deciding on the right outcome
- Take ownership of cases, including more complex or escalated issues
- Keep accurate records and track cases through to resolution
- Work with suppliers and manufacturers to agree solutions
- Coordinate repairs, returns, and replacements with internal teams
- Provide clear advice on product use and care to prevent future issues
- Focus on resolving cases fully, not just closing contacts
Experience
- Experience in office/contact-centre based working or similar environment (essential)
- Regulated environment experience (e.g., financial services, insurance, banking, utilities) (preferred)
- Warranty or after-sales support experience (advantageous)
- Complaint handling and objection resolution skills (advantageous)
- Cycling industry experience or genuine passion for cycling (nice to have)
Skills & Attributes
- Excellent verbal and written communication
- Strong attention to detail and organisational skills
- Ability to manage and prioritise your workload
- Customer-first mindset with a solution-focused approach
- Sound judgement to deliver fair outcomes and explain reasoning clearly
- Ability to empathise, with keen active listening skills
What you’ll get (subject to eligibility):
- Competitive Salary: £27,716.00 per annum.
- Hybrid Working – minimum 2 days in the office.
- Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)—an amazing perk for anyone who’s passionate about cycling.
- Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
- Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
- 33 days holiday (increasing to 38 days with length of service)
- Up to 50% off Halfords garage bills and discounts across Halfords retail stores
- Discounts on everything from groceries to restaurants, shopping, and insurance
- Family & Friends Discounts
- Cycle to Work Scheme
- Financial Planning Support
- 24/7 GP Access, 364 days a year
- Share Save Scheme with 20% discount on shares
- Health Cash Plan
- Company Sick Pay, Pension and Life Assurance
At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.
If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.
Pay: £27,716.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: Hybrid remote in Llansamlet SA7 9FH
