desk manager Work, Jobs in wales (with Salaries)

IT Service Improvement Manager
ivolve Care and Support —Swansea
- Full-time
- Analysis skills
- Continuous improvement
- IT
- Referral programme
Support Desk
ITAS —Mold
IT Infrastructure Analyst
ZF —Pontypool
- Up to £40 an hour
- Computer Science
- English
- Microsoft Office
Library Enquiry Services Manager - HEO
Welsh Government —Cardiff
- £37,111 - £45,378 a year
- Part-time
- Presentation skills
- Travel
- Computer networking
4d
ICT Service Desk Technician
BUUK Infrastructure —Cardiff
- From £31,519 a year
- Hybrid work
- Travel
- Computer networking
- IT
10d
Receptionist
Hilton Cardiff —Cardiff
- £12.71 an hour
- Part-time
- Front desk
- Employee discount
- Referral programme
Quick apply
5d
Audit Manager
Menzies LLP —Cardiff
- Full-time
- Hybrid work
- Accounting
- Mentoring
- Communication skills
14d
Accounts Manager
Menzies LLP —Cardiff
- Full-time
- Hybrid work
- Management
- Travel
- Organisational skills
Data & MI Manager
Motonovo Finance —Cardiff
- Full-time
- Hybrid work
- SQL
- Financial services
- Python
- Employee assistance programme
1d
Operational Support Officer
HM Courts & Tribunal Service —Swansea
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
Day Porter
The Quay Hotel & Spa —Deganwy
- £11.41 - £13.27 an hour
- Part-time
- Hotel
- Supervising experience
- Organisational skills
Quick apply
9d
Sales Manager
Mabey Hire —Cardiff
- Full-time
- Hybrid work
- Civil engineering
- Sales
- School
Quick apply
1d
Internal Sales Support - Key Accounts
Motonovo Finance —Cardiff
- Temporary
- Hybrid work
- Microsoft Excel
- Organisational skills
- Time management
- Employee assistance programme
10d
M&A Lead - Estate Agency
T Samuel Estate Agents —Aberdare
- £26,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Business development
- In-person
- Referral programme
Quick apply
5d
Senior Hotel Receptionist/Administrator - Guest Operations Lead
Olive Tapas and Wine Bar —Swansea
- From £24,784 a year
- Part-time
- Hospitality
- English
- Microsoft Office
- Free parking
Quick apply
Field Service Technician / Engineer - Cardiff
nGeneration —Cardiff
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
4d
Trade Sales Manager
Selco —Cardiff
- £15.90 an hour
- Full-time
- Employee assistance programme
- Employee discount
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
4d
Audit Senior
Menzies LLP —Cardiff
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Plumber
DRS FM Services Ltd —Swansea
- £33,000 - £36,000 a year
- Overtime
- Customer service
- Maintenance
- Plumbing
- Annual leave
Quick apply
3d

I want to receive the latest job alerts for desk manager in wales

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service Improvement Manager

ivolve Care and Support -
Swansea

Apply Now

Job details

Full-time

Benefits

Referral programme

Qualifications

Analysis skills
Continuous improvement
ITIL
IT
Problem management
Leadership
Communication skills

Full job description

Job Title: IT Service Improvement Manager

Location: Swansea, Full Time

Working Pattern: 37.5 hours per week

Salary: Competitive

Who We Are

We’re one of the largest adult social care providers in the UK today – and we plan to keep growing and benefiting more lives. Our support is dynamic, person-centred and fulfilling, so people can enjoy a flourishing life. We deliver care and support with energy, passion and positivity.

We're very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024 & 2025'.

Problem Management & Service Stability

Own, develop and embed the end-to-end problem management lifecycle, ensuring our Helpdesk and colleagues are kept updated with progress and workarounds
Proactively identify incidents trends which impact service
Work with our Helpdesk, Change Team, and third-party vendors to implement permanent fixes
Ensure effective identification, investigation and resolution of root causes for major and recurring problems and incidents
Facilitate post-incident reviews and ensure actions are followed through to prevent reoccurrence
Maintain a knowledge base for known errors, ensuring appropriate documentation and knowledge articles are created and maintained
Own and maintain the IT asset lifecycle (hardware & software), working with suppliers and internal teams on procurement and stock control
Define and enforce asset management policies and standards - ensuring accurate tracking of assets from procurement to disposal
Proactively monitor asset usage and utilisation, identifying unused devices, inactive lines, or redundant assets
Identify opportunities to optimise costs, reduce waste, and improve supplier utilisation

Continuous Improvement

Own and drive the IT Continuous Service Improvement Plan (CSIP)
Identify opportunities to reduce repeat demand and improve efficiency
Prioritise and deliver initiatives that improve service performance and user experience
Track and report on improvement outcomes and benefits realised

Service Performance & Insight

Report on problem trends, root causes, and improvement outcomes
Analyse service desk metrics to identify opportunities for improvement
Produce regular reporting on recurring incidents, problem resolution progress and service improvement initiatives
Recommend and implement preventative measures
Collaborate with the Helpdesk Manager and Team Leader to improve processes and SLA performance

Governance & Oversight

Provide dotted-line oversight of 1st, 2nd and 3rd line teams in relation to service quality
Ensure consistent adherence to service management processes
Act as a point of escalation for service-related issues and challenges
Deputise for the Helpdesk Manager as required

Essential for role:

Minimum of 3 years of experience in IT service leadership
Experience in Problem Management and Continuous Improvement
Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
Strong understanding of ITIL practices within service management
Strong analytical and troubleshooting skills, with the ability to translate insight into action
Ability to interpret and present service data
Strong communication and stakeholder engagement and influencing skills

Our Support

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay. Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

In addition, we also offer the following:

Industry-leading recognition
Social, financial and emotional wellbeing
Training and development to reach your potential

If you’re ready for a job that can truly make a difference and you’re up for a challenge, then this is the role for you!

INDF

Apply Now

Refine Your Search

desk manager jobs in wales

IT Service Improvement Manager

Support Desk

IT Infrastructure Analyst

Library Enquiry Services Manager - HEO

ICT Service Desk Technician

Receptionist

Audit Manager

Accounts Manager

Data & MI Manager

Operational Support Officer

Day Porter

Sales Manager

Internal Sales Support - Key Accounts

M&A Lead - Estate Agency

Senior Hotel Receptionist/Administrator - Guest Operations Lead

Field Service Technician / Engineer - Cardiff

Trade Sales Manager

Service Desk Advisor (First Line Helpdesk)

Audit Senior

Plumber

I want to receive the latest job alerts for desk manager in wales

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected