Support manager Work, Jobs in Warkworth, Nth (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
2d
Hospitality Manager
Restaurant Associates —Croughton
- £50,000 a year
- Hospitality
- Supervising experience
- Free parking
- Employee discount
9d
Restaurant Manager
RH —Banbury
- £50,000 - £70,000 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- In-person
Quick apply
6d
Employee Relations Manager
Joma Jewellery and Katie Loxton —Banbury
- £42,000 - £52,000 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
- Continuous improvement
- Work from home
- Employee discount
8d
IT Support Manager
DCS Group (UK) Ltd —Banbury
- Azure
- SQL
- IT
Quick apply
Travel Co-ordinator
Live Wire Productions —Banbury
- £25,000 - £30,000 a year
- Full-time
- Hospitality
- Administrative experience
- Project management
- Free parking
Quick apply
4h
Deputy Operations Manager
Dep Ops —Bletchley
- £43,168 - £45,449 a year
- Weekend availability
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Quick apply
6d
Operations Support Manager
CitySprint —Milton Keynes
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
9d
Partner Manager UK
Haas F1 Team —Banbury
- Weekend availability
- Management
- Marketing
- Microsoft Office
Quick apply
9d
Improvement Manager
Leonard Cheshire —Banbury
- £53,977 a year
- Full-time
- Microsoft Office
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
18h
Frontline Manager (FLM)
PepsiCo —Coventry
- 12 hour shift
- Organisational skills
- Communication skills
Teaching Assistant
Hill View Primary School —Banbury
- £25,898 a year
- School
2d
Lead Facilities & Maintenance Integration Manager (all genders)
HelloFresh —Banbury
- Up to 50% travel
- Engineering
- Maintenance
Quick apply
4d
Operations Manager
Milton Keynes Urgent Care Services —Milton Keynes
- £37,000 - £44,000 a year
- Part-time
- Management
- Administrative experience
- Organisational skills
Quick apply
23h
Public Health Service Manager, Public Health (2 roles)
Warwickshire County Council —Warwick
- £50,856 - £57,083 a year
- Full-time
- Annual leave
- Employee discount
13d
Environmental Enforcement Officer
Cherwell District Council —Banbury
- £34,198.50 - £39,138.00 a year
- Full-time
- Agile
- Annual leave
- Work from home
10d
Area Support Manager - Oxfordshire and Bedfordshire- 12 month FTC
IVC —Chipping Norton
- £35,000 - £45,000 a year
- Full-time
- Remote
- Travel
- Mentoring
2d
Council Homes Compliance Data Manager
Milton-Keynes-Council —Milton Keynes
- £42,839 - £47,181 a year
- Remote
- In-person
- Annual leave
- Employee discount
7d
PUBLICATIONS, TRAINING & ADMINISTRATION CO-ORDINATOR
British Valve & Actuator Association —Banbury
- Microsoft Office
- IT
- Communication skills
Business Support Administration Manager
Berkley Care Group —Warwick
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
10d

I want to receive the latest job alerts for support manager in warkworth, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
2 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

support manager jobs in warkworth, nth

Service Delivery Manager

Hospitality Manager

Restaurant Manager

Employee Relations Manager

IT Support Manager

Travel Co-ordinator

Deputy Operations Manager

Operations Support Manager

Partner Manager UK

Improvement Manager

Frontline Manager (FLM)

Teaching Assistant

Lead Facilities & Maintenance Integration Manager (all genders)

Operations Manager

Public Health Service Manager, Public Health (2 roles)

Environmental Enforcement Officer

Area Support Manager - Oxfordshire and Bedfordshire- 12 month FTC

Council Homes Compliance Data Manager

PUBLICATIONS, TRAINING & ADMINISTRATION CO-ORDINATOR

Business Support Administration Manager

I want to receive the latest job alerts for support manager in warkworth, nth

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected