Interior Work, Jobs in Wednesbury, Wmd (with Salaries)

Customer Relations Lead
Grain and Frame —Oldbury
- From £40,000 a year
- Weekend availability
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
2d
Interior Designer
PB Interiors —Harborne
- From £13 an hour
- Part-time
- Hybrid work
- AutoCAD
- Project management
- Free parking
- Work from home
Quick apply
12d
Vehicle prepper and driver
specialist vehicle solutions ltd —Tipton
- From £13 an hour
- Customer service
- Driving
- In-person
Quick apply
1d
Final viewer M-F
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Annual leave
9d
Photographer
Venture Studios Birmingham —Birmingham
- £26,436 a year
- Weekend availability
- Working with children
- In-person
Quick apply
14d
Floor Fitter
Interiors Direct Ltd —Wednesbury
- £150 - £220 a day
- Part-time
- Carpentry
- Schematics
- Organisational skills
- Free parking
Quick apply
3d
Fitter Tester (Aftermarket)
Safran —Wolverhampton
- £45,818.26 a year
- Overtime
- Schematics
- Computer skills
- Annual leave
3d
Account Executive
Travis Perkins plc —West Bromwich
- Full-time
- Leadership
1d
HR Analyst
Safran —Wolverhampton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Kitchen Assistant - 103 Colmore Row
x+why —Birmingham
- £13.50 an hour
- Part-time
- Hospitality
- Kitchen experience
- Time management
2d
Painter
Safran —Wolverhampton
- Full-time
- Continuous improvement
Fitter Tester (Civil - Aftermarket) M-F
Safran —Wolverhampton
- £44,020.01 a year
- Full-time
- Schematics
- Computer skills
- Annual leave
Sales Executive
Travis Perkins plc —West Bromwich
- Full-time
- Leadership
1d
Aircraft Cleaner Driver - Birmingham Airport
Unifi —Birmingham
- £12.98 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Programme Director
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Leadership
- Communication skills
9d
Project Manager - Aftermarket
Safran —Wolverhampton
- Full-time
- Analysis skills
- Project management
- No degree
BMW SMART Technician
Sytner Group —Wolverhampton
- Weekend availability
- Organisational skills
- Time management
- Employee discount
14d
Customer Retention Executive
Travis Perkins plc —Oldbury
- Full-time
- Leadership
1d
Customer Service Representative M-F
Safran —Wolverhampton
- Full-time
- Management
- Microsoft Office
- Continuous improvement
Valeter
Arnold Clark —Oldbury
- £30,000 - £33,500 a year
- Driving
- Computer skills
- Employee discount
3d

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Customer Relations Lead

Grain and Frame -
Oldbury

Quick apply

Job details

Full-time
From £40,000 a year
2 days ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Management
Customer service
Logistics
English
Account management
Communication skills

Full job description

Location: Oldbury, West Midlands
Salary: £40,000 starting salary
Job Type: Full-time, Permanent
Hours: Monday to Friday
Working Pattern: On-site
Weekends: No weekends

About the Role

Grain and Frame is looking for a Customer Relations Lead to take ownership of our customer service function.

You will manage the day-to-day customer interactions across sales enquiries, delivery updates, product issues, complaints and aftercare. You will also be responsible for improving how we communicate with customers, reducing repeat issues and helping create a better customer experience as the business grows.

This is a hands-on role in a small team. You will be close to the detail, close to the customer and expected to use good judgement to get things done properly.

What You’ll Own

Managing customer enquiries by phone, email and helpdesk
Helping customers choose the right dining table, chairs, size and finish
Handling delivery updates, damaged product reports, complaints and aftercare issues
Working with warehouse, logistics and courier partners to resolve customer issues
Using AI and customer service tools to improve speed, consistency and quality
Identifying repeat problems and helping fix the root cause
Improving customer communication before, during and after delivery
Planning and delivering customer experience improvement projects
Giving the owners clear feedback on customer issues, risks and opportunities
Supporting company growth by improving how customers experience Grain and Frame

What Success Looks Like

Customers receive fast, clear and helpful communication
Issues are resolved without unnecessary escalation
Complaints are handled calmly and fairly
Repeat customer problems are reduced
The owners have better visibility of customer issues and trends
Customer communication becomes more proactive and consistent
Reviews, referrals and customer satisfaction improve
Customer service becomes easier to manage as the company grows

About You

We are looking for someone capable, organised and commercially aware.

You should be comfortable handling daily customer issues while also thinking about how the system can be improved. You need to be confident on the phone, clear in writing and calm when dealing with difficult situations.

You will be a strong fit if you are:

Highly organised and self-directed
Confident speaking to customers
Calm and professional under pressure
Practical, direct and solution-focused
Commercially aware
Strong with written communication
Good at spotting patterns and improving processes
Comfortable using AI and digital tools
Able to make sensible decisions without constant direction
Motivated by responsibility and high standards

Experience

You should have strong experience in customer service, customer experience, aftercare, complaints handling, account management, operations or another customer-facing role where ownership and judgement were required.

Experience in ecommerce, furniture, logistics, retail, premium products or home interiors would be useful, but it is not essential.

The key requirement is that you can run the customer service function day to day, improve how it works and represent the standard expected of a premium brand.

What We Offer

£40,000 starting salary
Full-time, permanent role
Monday to Friday working pattern
No weekend work
Free on-site parking
Staff discount
Company pension
Holiday allowance
Relaxed dress code
Direct access to the business owners
Ownership of the customer service function
Opportunity to improve systems, processes and customer experience

Pay: From £40,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Ability to commute/relocate:

Oldbury B69 2RE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

interior jobs in wednesbury, wmd

Customer Relations Lead

Interior Designer

Vehicle prepper and driver

Final viewer M-F

Photographer

Floor Fitter

Fitter Tester (Aftermarket)

Account Executive

HR Analyst

Kitchen Assistant - 103 Colmore Row

Painter

Fitter Tester (Civil - Aftermarket) M-F

Sales Executive

Aircraft Cleaner Driver - Birmingham Airport

Programme Director

Project Manager - Aftermarket

BMW SMART Technician

Customer Retention Executive

Customer Service Representative M-F

Valeter

I want to receive the latest job alerts for interior in wednesbury, wmd

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