Customer support team lead Work, Jobs in Welwyn, Hrt (with Salaries)

Customer Support Lead
Legl —London
- Hybrid work
- AI
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
Sales Support Team Leader
Entel UK Ltd —Borehamwood
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Referral programme
Quick apply
Customer Service Team Leader
Hertfordshire County Council —Welwyn Garden City
- £31,537 - £34,434 a year
- Customer service
- English
- Leadership
11d
Customer Support Team Lead
LGDG GROUP —London
- Full-time
- Supervising experience
Customer Service Team Leader
Arriva UK Bus Limited —Luton
- £27,400 a year
- Overtime
- Customer service
- Communication skills
Quick apply
6d
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
4d
Fundraising Operations Lead
Scope —London
- £50,133 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Work from home
- Employee discount
3d
AI Solutions and Implementation Lead
Journey Digital —London
- From £50,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Analysis skills
- Project management
- Flexitime
- Work from home
Quick apply
Customer Success and Support Lead
H2 Cognitive Designs Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Python
Quick apply
13d
Senior Technology Lead (Billing and Customer Experience)
Affinity Water —Hatfield
- £64,000 - £80,000 a year
- Hybrid work
- Mentoring
- Financial services
- Communication skills
- Annual leave
- Employee discount
Team Lead
Hisashi Coffee Company —Ilford
- £13.30 - £13.50 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
5d
Administration Lead
Bancroft Medical Centre —Hitchin
- £14 - £15 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Supervising experience
- Work from home
- Referral programme
Project Lead
Absolute Taste —London
- Full-time
- Hospitality
Quick apply
Customer Success Team Lead
S&P Global —London
- Customer service
- Salesforce
- Analysis skills
- Annual leave
- Employee discount
5d
UK Customer Engagement and Support Lead
L3Harris Technologies —London
- Management
- Engineering
- Bachelor's degree
- Gym membership
Junior Project Lead
CUBE —London
- Full-time
- Hybrid work
Customer Service Team Leader
SSP —London
- £14.47 an hour
- Weekend availability
- Employee discount
Quick apply
9d
NEMEA Customer Success Lead
Pigment —London
- Full-time
- Remote
- Communication skills
- Flexible schedule

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customer support team lead jobs near welwyn, hrt

Customer Support Lead

Legl
London

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Job details

Qualifications

Full job description

Hi We’re Legl.

Legl is building the operating system for modern legal services.
We help law firms and regulated businesses replace manual, fragmented workflows with intelligent software from client onboarding and compliance to payments, risk, and reporting.

Legal work is high-stake - it’s regulated, complex, and deeply impactful - and our mission is to help regulated firms grow faster, run their businesses more profitably, manage risk intelligently, and deliver great client experiences

We’re backed by leading European VCs, scaling quickly, partnered with over 600 law firms including 50 of the UK’s top 200, launched in the UK and Australia - and entering our next phase of growth.

We Work Best When

AI is the central-operating model: not a tool or a future plan - but assumed in the way we operate.
Decisions live with people: you're trusted to make calls and own them.
Think deeply, execute quickly: speed and rigour, not speed or rigour.

What You’ll Do

As a Support Lead at Legl, you'll:

Deliver frontline volume. In the queues across live chat, phone and email, resolving within SLAs
SLA delivery. Design & run the operation that delivers a minutes first response, hours time-to-close, and market-leading CSAT.
AI delivery. Own containment, deflection and AI resolution rates.
Own the knowledge base. Keep the help centre accurate and current against every product release, with a defined refresh cadence for new features, so it both reduces inbound volume and improves AI resolution.
Lead escalations with composure. When a top-tier customer is blocked and the query has been escalated, you'll be the deescalation point to handle the problem.
Close the product feedback loop. Surface recurring themes and insights to the product team so we reduce tickets per workflow over time, not simply resolve them faster.

This Role Is a Great Fit If…

You've led a support function before and turned ad-hoc firefighting into clear processes, ownership and routing.
You're genuinely metrics-driven - you can look at a declining CSAT line, diagnose why, and credibly commit to SLAs.
You're a player-coach who's happy in the inbox today and helping other members of the team You think deliberately about the human/AI mix and where AI should be deployed and not deployed
You're unflappable under pressure and instinctively protect the experience for accounts when something breaks.

This Role Is Not a Great Fit If…

You want to only respond to tickets and aren't interested in owning processes, routing or the underlying numbers.
You see AI as something for "later" or as a threat, rather than a core lever you'd actively own.
You need a large, settled team and mature tooling to be effective - this starts lean and scrappy, with plenty still to build.
You freeze when a top customer escalates loudly instead of stepping toward the problem.

Apply Now

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customer support team lead jobs in welwyn, hrt

Customer Support Lead