Service advisor Work, Jobs in Wethersfield, Ess (with Salaries)

Customer Service Advisor (Part-time)
GREENACRES LIVING MEMORIAL PARKS —Epping
- From £18,960 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
Customer Service Advisor/Admin (Part-time)
Tendring Express Services Ltd —Witham
- £12.75 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
2d
Customer Service Advisor
National Express —Stansted
- £13.94 an hour
- Weekend availability
- Customer service
- English
- Communication skills
- Employee assistance programme
3d
Data Entry and Customer Service Advisor (Full Time)
Express Appliances Ltd —Colchester
- £13.62 an hour
- Full-time
- Microsoft Word
- CRM software
- Customer service
- Employee discount
Quick apply
8d
Bodyshop Customer Service Advisor
Maldon Accident Repair Centre —Maldon
- £28,000 - £29,500 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Store discount
Quick apply
4d
Service Advisor
Steven Eagell Limited —Chelmsford
- £28,000 - £35,000 a year
- Sales
- Customer service
- Organisational skills
- Annual leave
- Employee discount
Quick apply
11d
Service Advisor
Saxton 4x4 —Chelmsford
- £30,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Quick apply
2d
Car Parts Advisor
Taylor’s Jaguar Landrover & Renault —Great Dunmow
- £30,000 - £32,500 a year
- Full-time
- Sales
- Customer service
- Maintenance
- Free parking
- Employee discount
Quick apply
4d
Customer Service Advisor
Sealey —Bury St. Edmunds
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
22h
Service Advisor
Endeavour Automotive Group —Colchester
- £30,000 - £36,000 a year
- Customer service
- Communication skills
Parts Manager / Senior Parts Advisor
Hilton & Moss —Bishop's Stortford
- From £35,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
Customer Service Advisor - Nights/Part-time
Cloud —Colchester
- £12,722 a year
- Part-time
- Remote
- Customer service
- Communication skills
- Life insurance
Quick apply
8d
Apprentice Parts Advisor
Steven Eagell Limited —Chelmsford
- £8 an hour
- Sales
- Computer literacy
- Organisational skills
- Annual leave
- Employee discount
Quick apply
11d
Automotive Service Advisor (motor trade experienced prefered)
Nirro Ltd —Ongar
- £34,000 - £48,000 a year
- Full-time
- Customer service
- In-person
- Cash handling
- Free parking
Quick apply
5d
Service Advisor NO WEEKENDS
Vertu Motors —Harlow
- £30,000 - £35,000 a year
- Full-time
- Communication skills
- Employee discount
Quick apply
14d
Warranty Administrator/ Parts Advisor
Rawlinson Motor Group —Bury St. Edmunds
- From £25,500 a year
- Full-time
- Administrative experience
- Accounting
- Data entry
- Free parking
Quick apply
12d
Customer Services Advisor
Halfords —Cambridge
- £12.15 - £14.01 an hour
- Part-time
- Sales
- Customer service
- Store discount
- Health & wellbeing programme
2d
Workshop Controller
Alexander Dennis —Harlow
- Full-time
- Maintenance
- Communication skills
Quick apply

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Customer Service Advisor (Part-time)

GREENACRES LIVING MEMORIAL PARKS -
Epping

Quick apply

Job details

Permanent | Part-time
From £18,960 a year

Benefits

Free parking
Store discount
Health & wellbeing programme
Cycle to work scheme
Free flu jabs
Company pension
Tech scheme
Company events
Employee assistance programme
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Word
Driving Licence
Microsoft Outlook
Customer service
Computer literacy
GCSE
Communication skills

Full job description

Job Role: Customer Service Advisor (Part- Time)
Hours per week: 29 hours per week, (Wednesday - Saturday).
Salary: £18,960.00 per annum (pro rata salary). (FTE 37.5 hours £25,517.00 per annum)
Location: GreenAcres Epping Park, Kiln Road, North Weald, Epping, Essex, CMA6 6AD
Role Type: Permanent.
Driving License: Full (manual) Licence Required
Closing Date: This vacancy will close when a suitable candidate is found.

Greenacres do things differently. We recognise that death is part of life. And, as proud custodians of six Living Memorial Parks, we create beautiful, natural spaces in British woodlands and landscapes that help people come to terms with death and gain support to live well after loss.

We believe that people want more choice and assistance in speaking about death and dying. We aim to be a driving force for this change by enhancing both our consumer and customer experience at each of our Parks.

Position Overview:

As a Customer Services Advisor, you will need to deliver the highest standard of client support, engaging with our families, Funeral Directors and Arrangers, making them feel welcomed, with your compassion and care.

The ideal candidate will be empathetic and sensitive, with a genuine enthusiasm to help our families. Understanding the clients needs and requirements at a challenging time and exceeding their expectations. Maintaining professionalism continuously and adhering to service boundaries with all our clients.

As a Customer Service Advisor, you will be required to perform administration duties, including inputting key information onto our internal computer systems. Diligence is key to this role. The Customer Service Advisor will also help grow the revenue at the park which includes meeting sales targets.

Key Responsibilities:

1. CUSTOMER SERVICE

· Responsible for delivering the highest standard of professional customer service.

· Customers are greeted and acknowledged in a warm and friendly manner and all questions are answered accurately.

· Ensure consistent high standard of guidance and care, linked to our “Client Service Promise” which makes the brand experience memorable and compliments the WOW factor of the park.

· All customer concerns, complaints and compliments are managed in a timely and compassionate manner.

2. SERVICE DELIVERY

· To liaise with our families, visitors, funeral directors and celebrants to deliver our brand experience.

· Ensure our “Service Promise” is delivered to all customers / suppliers and other stakeholders.

· Assist with hospitality as required at services by serving tea, coffee and helping to organise any catering arrangements.

· Ensure our WOW (Way of Working) is followed in relation to all park activities and facilities.

· Consult with the grounds team to ensure ashes plots/ burial plots are prepared and checked prior to arrival of families.

· Meet family and celebrant if attending to ensure all agreed arrangements are adhered to.

· Deputise for the DPM or PM in their absence to ensure full delivery of our services to WOW standards.

· Transportation to the local crematoria as required.

3. SALES CARE

· Achieve sales targets through effective solving of customers burial/cremation and memorial needs.

· Personally, and working as a team, ensure customers are aware of all the “options” and deliver what is most appropriate.

· Support the continuous development of new products and services for the park.

· Assist to make park events a success and put forward ideas to the Deputy & Park Manager.

· Ensure all decision maker forms are completed at the point of sale.

· Work as a team to deliver and maintain an effective aftercare program.

4. SALES AND MARKETING

· Achieve sales targets through effective provision for customer’s needs.

· Contribute towards the delivery of effective customer events.

· Input into the continuous development of new products and services for the site.

· Maintain an effective aftercare programme.

· Follow up of leads and sales opportunities.

5. FINANCE AND ADMINISTRATION

· Ensure all bookings and recording of all requirements for each service at the park and crematorium are accurate.

· Ensure all admin, financial and control processes associated with the services of the park are followed.

· Ensure accurate processing of financial information to head office.

· Raise PO’s as required for park stationery and other stock requirements.

6. HEALTH, SAFETY AND SECURITY

· Ensure awareness of the evacuation & security procedures and alert senior managers to risks/problems.

· Follow the OSH requirements in place at the Park.

· If required take responsibility for first aid and follow the correct H&S procedures to ensure own safety.

· Ensure gates and all buildings are opened, closed and secured as and when needed.

Qualifications:

- Excellent interpersonal and communication skills.

- Driven to providing exceptional customer service, with at least 2-3 years of customer service experience.

- A passion for supporting our families and community, always showing empathy and respect.

- Computer literate/data entry – (training will be provided on our internal systems).

- Full (Manual) Driving Licence required.

Benefits include:

· Opportunity to make a meaningful impact in the bereavement services sector while promoting sustainability.

· Supportive work environment and opportunities for professional growth.

· Exceptional holiday entitlement 26.5 days based on a 4 day week inclusive of bank holidays (FTE 33 days inclusive of bank holidays)

· Enhanced Pension 6% Employer & 3% Employee

· Life Assurance

· Employee Assistance Programme

· Employee Healthcare Plan

· Company Sick Pay

· Bicycle to Work Scheme / Home and Tech Scheme and discounts at retailers

· Free parking on site

· Annual Flu Jab Voucher

· Me day, a day off for your Birthday

Application Process:

Interested candidates who meet the qualifications for this position are invited to submit their CV and a cover letter detailing their relevant experience and why they are a suitable candidate for this role.

Please send your application to [email protected] or submit your application via the applicable job portal.

Shortlisted candidates will thereafter be invited to a screening interview with Human Resources.

Successful candidates will thereafter be invited to an interview with the management team at Epping.

However, due to the high number of applications expected, should you not hear from the team within two weeks of your application you have unfortunately been unsuccessful.

Additional Criteria:

· Eligibility to work in the UK.

· Live within proximity of the park (Epping).

· GreenAcres is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We encourage individuals from diverse backgrounds to apply.

· GreenAcres appoints on merit. If you require any reasonable adjustment or other assistance to participate in the recruitment process, please contact [email protected]

*Note: This job description is intended to provide a general overview of the position and does not encompass all the responsibilities and duties associated with the role. Additional tasks may be assigned as needed. *

Pay: From £18,960.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay
Store discount

Application question(s):

Please note that this role may require you to undertake a temporary secondment at one of our other parks during your employment, to help you gain a broader understanding of how the business operates and to build relationships with colleagues across our parks. Accommodation and travel expenses would be fully covered.

Our parks are located in:
Epping Park - Essex
Chiltern Park - Beaconsfield
Heatherley Park - Hampshire
Rainford Park - St Helens
Kemnal Park - Chislehurst
Colney Park - Norwich
Are you happy to undertake temporary secondments at any of our UK parks as part of this role?

Experience:

Customer service: 2 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

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