Care Navigator (GP Receptionist)
Pioneer Medical Group comprises of 3 practices including Avonmouth Medical Centre, Ridingleaze Health Hub and Bradgate Surgery. We are seeking friendly, kind, professional and enthusiastic Care Navigators to help us manage and deliver first class healthcare to our patients.
Working hours:
- Monday 1:00pm - 5:00pm
- Thursday 1:00pm - 6:30pm
- Friday 1:00pm - 5:00pm
There may be opportunities for additional hours in the future, subject to service needs.
Most of your role will be telephone based, and duties will typically include:
- Assisting and signposting patients in accessing the appropriate service or healthcare professional
- Providing general assistance to the practice team and other healthcare providers
- Providing non-clinical information or advice to patients / relatives
- Work alongside the duty team to ensure patients receive the right care at the right time from the right person
- Booking appointments in line with practice protocols
You’ll be working in a busy practice where handling high volumes of calls and providing excellent customer service are vital to the role.
Other tasks include: maintaining patient records, managing patients’ medication requests, scanning documents and front desk duties. You will also be required to undertake any other duties that may be reasonably requested of you to help the department run smoothly.
This role will come into contact with patients and members of the public, so you must be professional, of smart appearance, have a friendly manner and be able to deal with patients, public and staff in a sensitive, tactful and discrete manner whilst maintaining strict confidentiality. You must also be a positive and adaptable individual in a constantly changing environment.
Required Education and Key Skills:
- Recognised standard education at GCSE level
- Basic knowledge of working with or communicating with the public
- Ability to handle information securely and confidentially
- Ability to work cooperatively as part of a team
- Strong customer service skills
- Able to work efficiently and have great attention to detail
What you will get in return
- Full training provided
- Uniform provided
- Opportunity to work overtime
- NHS Pension
- Company events (twice yearly)
- Opportunity to apply for a Blue Light Card, offering a wide range of discounts
- Opportunity to sign up to many other sites offering NHS discounts
- 4.2 weeks holiday increasing to 5 weeks plus bank holidays with length of service
- Cycle to work scheme
- Career & progression opportunities
- Free ‘Care First’ employee assistance programme including counselling, citizen’s advice style advice & information, legal information, financial information and debt management
This role is based across all three of our sites – apply today to discuss the options available.
No agencies please – we are committed to sourcing candidates directly and any agency assistance will be by invitation only. This post is currently advertised on Indeed only.
Please note: we reserve the right to close this vacancy early if sufficient applications are received. We therefore encourage early applications.
Important: AI tools can be helpful for research and refining ideas, but we want to learn about you. Submitting information that is false or insincere goes against our core values of honesty and integrity and may result in your application being withdrawn.
By applying for this role, you agree that we may process your personal data for recruitment purposes. For information on how we handle candidate data, please see our Candidate Privacy Policy at: www.pioneermedicalgroup.nhs.uk/surgery-policies/privacy-policy
Job Types: Part-time, Permanent
Pay: £12.78-£13.24 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- Bristol BS11 9JJ: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
