Service desk team Work, Jobs in Witham, Eng (with Salaries)

Service Desk Team Leader
Its Lolly —Braintree
- £30,000 - £35,000 a year
- Full-time
- Management
- Computer networking
- Data entry
- Free parking
- Sick pay
Quick apply
Candidate Attraction Coordinator
Procurae Group —Sudbury
- £28,000 a year
- Full-time
- Marketing
- Employee discount
- Referral programme
Quick apply
IT Developer
Plantexpand Limited —Wickford
- £30,000 - £35,000 a year
- Full-time
- Computer Science
- Engineering
- Windows
- Free parking
- Gym membership
Quick apply
5d
Part time Store Assistant - Fashion Retail
Choice Discount Stores —Basildon
- Up to £12.71 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Employee discount
Quick apply
13d
Passenger Services Agent
PrimeFlight —Stansted
- Customer service
- Communication skills
- Free parking
- Employee discount
10d
Admin Officer - Adult Learning
St Elizabeth's Centre —Much Hadham
- £13.70 - £14.59 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Quick apply
1d
Skills Account Manager (Apprenticeships)
Get Set UK 1 —Basildon
- £35,000 - £40,000 a year
- Monday to Friday
- CRM software
- Microsoft Outlook
- Microsoft Office
Quick apply
Cash Desk Volunteer
British Heart Foundation —Braintree
- Employee discount
Production Planner
Braintree Precision Components —Great Dunmow
- £28,000 - £32,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Free parking
Quick apply
1h
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Guest Service Assistant
Hampton by Hilton London Stansted Airport —Stansted
- £27,040 a year
- Full-time
- Microsoft Office
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Evening office cleaner and working supervisor
Integra —Maldon
- £13.00 - £13.50 an hour
- Part-time
- Organisational skills
- In-person
Quick apply
11d
Internal Salesperson / Account Development Executive
JPS Platforms Ltd —Harlow
- £28,000 - £37,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- Salesforce
Quick apply
4h
Airport Team Leader - Stansted Airport
ESP Global Services Limited —Stansted
- Day shift
- IT
- Leadership
- Annual leave
Quick apply
6d
Machine Service Representative
Safetykleen —Basildon
- £28,500 - £37,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Team Leader
William Hill —Chelmsford
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
2nd Line IT Engineer
Cube 6 IT —Colchester
- £30,000 - £36,000 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
5d
Telephone & Administration Volunteer
British Heart Foundation —Romford
- Employee discount
Lead Receptionist
Cushman & Wakefield —Basildon
- Hospitality
- Microsoft Office
- Administrative experience
Quick apply
GP Receptionist
Nuffield House Surgery —Harlow
- From £12.71 an hour
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
12d

I want to receive the latest job alerts for service desk team in witham, eng

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Service Desk Team Leader

Its Lolly
Braintree

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Casual dress
Private dental insurance
Cycle to work scheme
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

System administration
Management
Technical support
Computer networking
Data entry

Full job description

Lolly is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions.

Our mission is to make technology simple, by implementing the best solution, incorporating the most reliable intuitive technology and to follow this with first class after-sales customer care. We exist to create a technology hub for now and in the future.

About the Role

We are seeking a highly organised and detail-oriented Service Desk Team Leader will oversee the day-to-day operations of the managed service desk, acting as the primary liaison between our client and Lolly. Additionally, the Team Leader will serve as the internal coordinator across Lolly’s Provisioning, Admin, and Helpdesk teams to ensure smooth workflows, efficient ticket resolution, and consistent service delivery.

Responsibilities

Oversee ticket assignments, ensuring they are directed to the correct team and resolved within agreed SLAs.
Track tickets across their lifecycle, proactively following up with internal teams to avoid bottlenecks and delays.
Review and manage escalated issues, ensuring timely interventions and updates.
Serve as the central communication point between the service desk and Lolly’s internal teams
Build and maintain strong working relationships with internal teams to facilitate efficient problem-solving.
Act as the single voice of the managed service desk for our client, maintaining regular communication on progress, issues, and updates.
Identify recurring challenges within internal workflows and recommend optimizations.
Lead the service desk team to ensure tickets are resolved efficiently and professionally.
Provide training and support to service desk staff, ensuring they understand internal processes, tools, and escalation protocols.
Collaborate with our client to anticipate changing needs and adapt workflows accordingly.
Drive initiatives to streamline communication between our client and Lolly’s internal teams.

Key Skills & Requirements

Ability to collaborate effectively with our clients’ stakeholders and internal Lolly teams.
Proven experience in managing workflows across multiple internal departments.
Focus on delivering a seamless and positive experience for our client and internal teams.
Proactive approach to identifying and resolving cross-departmental issues.
Strong skills in tracking performance metrics and deriving actionable insights.

Preferred Qualifications

3+ years of experience in data entry, systems administration, and team leader management.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free parking
On-site parking
Private dental insurance
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

service desk team jobs in witham, eng

Service Desk Team Leader

Candidate Attraction Coordinator

IT Developer

Part time Store Assistant - Fashion Retail

Passenger Services Agent

Admin Officer - Adult Learning

Skills Account Manager (Apprenticeships)

Cash Desk Volunteer

Production Planner

General Manager

Guest Service Assistant

Evening office cleaner and working supervisor

Internal Salesperson / Account Development Executive

Airport Team Leader - Stansted Airport

Machine Service Representative

Customer Service Team Leader

2nd Line IT Engineer

Telephone & Administration Volunteer

Lead Receptionist

GP Receptionist

I want to receive the latest job alerts for service desk team in witham, eng

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