Supervisor contact centre Work, Jobs in Woolwich, Gtl (with Salaries)

Supervisor- Contact Centre
vServices —London
- Analysis skills
- Team management
Child Contact Supervisor
MV Family Centre —London
- £14.00 - £15.07 an hour
- Part-time
- Working with children
- Social Work
- In-person
Quick apply
6d
Family Contact Supervisor
Swan Family Centres Limited —London
- £14.80 an hour
- Working with children
- Bachelor's degree
- In-person
Quick apply
2d
AARRC Practice Supervisor
Royal Borough of Greenwich —Abbey Wood
- £49,056 - £52,194 a year
- Weekend availability
- Leadership
Contact Centre ASC Supervisor
Surrey County Council —Weybridge
- From £42,958 a year
- Management
- Customer service
- English
- Annual leave
- Work from home
Regional Security Operations Centre (RSOC) Supervisor
BidvestNoonan —London
- £17.58 an hour
- Weekend availability
- Supervising experience
- First Aid Certification
- Leadership
Quick apply
Airport Supervisor
St Giles International —London
- £15.09 an hour
- 10 hour shift
- Childcare
- English
- Supervising experience
- Annual leave
Finance Assistant
Crowne Plaza Docklands —London
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
Airport Staff
St Giles International —London
- £12.71 an hour
- Childcare
- English
- Working with children
- Annual leave
Contact Centre Team Manager - Fintech
Foundever —Kingston upon Thames
- Up to £32,000 a year
- Weekend availability
- Management
- Human resources
- Communication skills
Supervisor
Serco Plc —Richmond
- £35,000 - £40,500 a year
- Full-time
- Microsoft Office
- IT
- Leadership
- Employee assistance programme
Customer Care Manager
One Retail Group —London
- Hybrid work
- Customer service
- Continuous improvement
- AI
11d
RSOC Supervisor
BidvestNoonan —London
- £22.55 an hour
- Full-time
- Management
- Supervising experience
- Leadership
Quick apply
7d
Data Centre Commissioning Supervisor
Carrier —London
- £34,500 - £69,500 a year
- Overtime
- Hybrid work
- Bachelor's degree
- HVAC
- Communication skills
10d
Security Dog Handler
M S Webb & Company Limited —London
- £38,000 - £44,000 a year
- Weekend availability
- Supervising experience
- Mentoring
- Construction
- Annual leave
Quick apply
Service Coordinator Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
Night Supervisor-Deliveries
Booker Group —London
- Night shift
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Twilight Delivery Supervisor
Booker Group —Enfield
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Event Operations Supervisor
CH&CO —London
- £15.20 an hour
- Weekend availability
- Hospitality
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
9d
Delivery Supervisor
Booker Group —London
- Customer service
- Supervising experience
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply

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Supervisor- Contact Centre

vServices -
London

Apply Now

Job details

Qualifications

Analysis skills
Team management

Full job description

vServices Limited is seeking a Supervisor for our Contact Centre. We specialise in the IT services industry. Our service is centred on providing 24/7 support to our Clients and Telesales Marketing for our IT and Accountancy Business. We have an in house digital marketer so we only deal with inbound qualified customer enquiries. As a Team Leader you will be managing a team of Telesales Advisors. You will be responsible for driving the sales performance so you must be target driven, making sure staff members hit their target on a weekly basis, making sure every website enquiry are handle with care and making sure staff member are working efficiently.

Education – College Graduate, Master degree is a preference

Experience – 3 + years relevant experience

Key Responsibilities

Report, analyse and resolve system, customer and operational issues that impact service quality
Meet Daily / Weekly / Monthly key contact center performance goals for customer satisfaction quality productivity and key performance metrics
Work closely with cross-functional teams to ensure timely identification of issues and processing of inquiries
Develop and maintain a close communication channel with clients to ensure smooth flow of information and improved satisfaction levels
Stay informed of all new process changes and ensure that agents are properly trained to handle questions about any of them
Train the new hires on product knowledge, internal tools and other call taking processes
Assist in administering team attendance records, salary preparation, staffing schedules and forecasts
Build and maintain a positive working environment that attracts and retains high- quality staff
Analyse call /ticket trends and reasons why customers contact us, etc. and drive a continuous improvement philosophy within the contact center
Work closely with management to achieve team and departmental goals
Handle escalated calls and provide excellent consumer experience
Resolve operational and interdepartmental problems quickly
Coordinate with support department for successful delivery of assigned tasks
Record results and clearly note associated feedback
Work to achieve set targets, on time and to quality standards
Assist in identifying and implementing process improvement where necessary
Immediately identify and appropriately escalate any serious process
Contributes in design of call monitoring formats and quality standards
Participates in customer and client listening programs/sessions to identify customer needs and expectations
Provides actionable data to various internal support groups as needed
Coordinates and facilitates call calibration sessions for contact centre agents
Provide training, coaching, feedback and assistance to contact centre agents to ensure they understand new policies and procedures or product/service updates for quality
Participate in all training & development activities as per management’s suggestion
Adhere to set schedule and demonstrate flexibility for the given shift timings.
Any task assigned by the management
Responsible for information security tasks within own work scope

Competencies

Good understanding of call center structure, support functions, day to day operations and deliverable.
Excellent interpersonal, team management & analytical skills.
Hands on experience with basic reporting and web tools.
Knowledge of electronic payments and prepaid cards would be a huge plus.
To be successful you need to be well organized, self-motivated, energetic, and charismatic.

Apply Now

Refine Your Search

supervisor contact centre jobs in woolwich, gtl

Supervisor- Contact Centre

Child Contact Supervisor

Family Contact Supervisor

AARRC Practice Supervisor

Contact Centre ASC Supervisor

Regional Security Operations Centre (RSOC) Supervisor

Airport Supervisor

Finance Assistant

Airport Staff

Contact Centre Team Manager - Fintech

Supervisor

Customer Care Manager

RSOC Supervisor

Data Centre Commissioning Supervisor

Security Dog Handler

Service Coordinator Team Leader

Night Supervisor-Deliveries

Twilight Delivery Supervisor

Event Operations Supervisor

Delivery Supervisor

I want to receive the latest job alerts for supervisor contact centre in woolwich, gtl

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