Lead user Work, Jobs in Worle, Som (with Salaries)

Contract - Continuous Improvement Lead
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
1h
Lead User Researcher
Intellectual Property Office —Newport
- £47,766 - £56,366 a year
- Part-time
- Hybrid work
- Presentation skills
- Agile
- Leadership
- Free parking
- Annual leave
10d
IT Services Lead
Redkite Solicitors —Cardiff
- Full-time
- Administrative experience
- Travel
- Organisational skills
- Annual leave
Assistant Director of Digital & Transformation
Cartrefi Cymru —Cardiff
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Work from home
Quick apply
14d
IT Services Lead
Redkite Law —Cardiff
- Full-time
- Administrative experience
- Travel
- Organisational skills
- Annual leave
Quick apply
Epic Bristol (UK) - Project Manager
Epic —Bristol
- Project management
- Travel
- Leadership
Regional Lead -Pharmacy Technician Education, Training & Development
Health Education and Improvement Wales —Cardiff
- £40,559 - £48,841 a year
- Part-time
- English
6d
Band 3 Clinical Services Administrator - Weston Super Mare
Avon and Wiltshire Mental Health Partnership NHS Trust —Weston-super-Mare
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
19h
Principal Delivery Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
6d
Digital Transformation Consultants
i3Works —Bristol
- £45,000 - £80,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Agile
- Annual leave
- Life insurance
Workforce Development Lead (Administrative & Support Services)
Health Education and Improvement Wales —Nantgarw
- £58,379 - £65,723 a year
- Part-time
- English
- Leadership
13d
Ecommerce Specialist
CheckFire Ltd —Ystrad Mynach
- £39,900 a year
- Full-time
- Sales
- Customer service
- Merchandising
- Free parking
- Employee assistance programme
Quick apply
11d
Organisational Development Co-ordinator
Aneurin Bevan University Health Board —Cwmbran
- £28,819 - £31,626 a year
- Part-time
- Oracle
- English
- University
- Paid training
1d
Co production Lead
Second Step —Bristol
- £38,717 a year
- Full-time
- Hybrid work
7h
Programmes Facilitator
Change Grow Live —Bristol
- £28,557.79 - £32,802.41 a year
- IT
- Time management
- Employee discount
- Referral programme
Logistics Manager - Taunton
AJM Healthcare —Taunton
- Customer service
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
14d
Senior User Researcher
Health Research Authority —Bristol
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
2d
Power Platform Consultant - Contract
iCoTech Services —Cardiff
- £500 - £600 a day
- Remote
- CRM software
- Azure
- Project management
Quick apply
Pathology Governance Manager
Aneurin Bevan University Health Board —Newport
- £58,379 - £65,723 a year
- Full-time
- English
- Analysis skills
- Presentation skills
- Paid training
10d
Band 6 Senior IT Systems Officer (Testing Lead) - Bath
Avon and Wiltshire Mental Health Partnership NHS Trust —Bath
- £39,959 - £48,117 a year
- Full-time
- Communication skills
3d

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lead user jobs near worle, som

Contract - Continuous Improvement Lead

Deloitte -
Cardiff

Apply Now

Job details

1 hour ago

Qualifications

Six Sigma Black Belt
Analysis skills
Continuous improvement
Financial services
AI

Full job description

Basic information

Location

Cardiff, Leeds, London, Manchester

Business Line

Enabling Functions

Job Type

Contract

Date published

18-Jun-2026

Req #

23857

Job description

Job title: Continuous Improvement Lead (contract)

Duration: 12 months TBC

Target Start Date: ASAP

Location: Hybrid - Preferably Cardiff or any other Deloitte office (London, Leeds, Birmingham, Manchester). Travel to the office on a fortnightly basis and for workshops

Rate: Competitive, inside IR35

Deloitte

Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.

About the role:

We are seeking an experienced a Continuous Service Improvement Senior Manager to deliver our new approach to service improvement at Deloitte. As part of our Service Management and CSI team within Enterprise Business Solutions, you will monitor and improve the services provided to the business by our Enabling Functions. This is an exciting opportunity to shape our services ensuring they meet the business’s needs and that our people enjoy a ‘consumer grade’ user experience. This is an Enabling Functions-wide role, working across multiple internally facing service areas so experience in shared services / GBS / BPO service improvement is essential.

Responsibilities but not limited to;

Define and maintain end-to-end customer journeys across key EF value streams, identifying pain points, moments that matter and experience breakdowns
Gather and synthesise customer insight (quant + qual) to inform improvement opportunities
Develop and apply AI / automation prioritisation criteria (e.g. value, feasibility, data readiness, CX impact)
Source and structure operational and experience data to feed prioritisation decisions
Build and manage a pipeline of AI-enabled transformation opportunities, from idea to shortlist
Translate journey insights into E2E transformation hypotheses, not just process improvements

Essential Skills: Experience with the following is required:

Experience in customer journey mapping, service design or customer experience improvement - understands customer experience drivers and pain points
Must have experience working across end-to-end processes in a shared service environment / GBS / BPO Service environment within Corporate, Professional Services or Financial Services
Experience identifying or supporting automation and/or AI-enabled improvements - Understands where AI and automation can drive value in service environments
Strong analytical skills - Experience using data and insight to inform prioritisation and decision-making. Able to interpret operational and experience data. Comfortable working with incomplete or imperfect data to inform decisions
Experience delivering or contributing to continuous improvement or transformation initiatives
Strong stakeholder management - Influence stakeholders to adopt a customer and data-led improvement mindset. Drive impactful change across the delivery and service management functions. Present back to senior stakeholders, Directors and Partners

Desirable

Experience building or contributing to opportunity pipelines, backlogs or prioritisation frameworks
Exposure to Lean, Six Sigma or other structured improvement methodologies (Black Belt certification beneficial)

Skills and Capabilities

Thinks in end-to-end customer journeys, not siloed processes
Able to assess opportunity feasibility vs impact at a practical level
Applies structured thinking to prioritise opportunities based on value and impact
Balances customer experience, business outcomes, and delivery feasibility
Able to translate insight into clear, actionable opportunities
Supports delivery teams to successfully implement cross-functional customer journey changes and realise customer experience value

Deliverables

Define and maintain end-to-end customer journeys across key EBS value streams, identifying pain points, moments that matter and experience breakdowns
Gather and synthesise customer insight (quant + qual) to inform improvement opportunities. Translate journey insights into E2E transformation hypotheses, not just process improvements
Develop and apply AI / automation prioritisation criteria (e.g. value, feasibility, data readiness, CX impact). Build and manage a pipeline of AI-enabled transformation opportunities, from idea to shortlist. Source and structure operational and experience data to feed prioritisation decisions

IR35

As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company.’)

Apply Now

Refine Your Search

lead user jobs in worle, som

Contract - Continuous Improvement Lead

Lead User Researcher

IT Services Lead

Assistant Director of Digital & Transformation

IT Services Lead

Epic Bristol (UK) - Project Manager

Regional Lead -Pharmacy Technician Education, Training & Development

Band 3 Clinical Services Administrator - Weston Super Mare

Principal Delivery Manager

Digital Transformation Consultants

Workforce Development Lead (Administrative & Support Services)

Ecommerce Specialist

Organisational Development Co-ordinator

Co production Lead

Programmes Facilitator

Logistics Manager - Taunton

Senior User Researcher

Power Platform Consultant - Contract

Pathology Governance Manager

Band 6 Senior IT Systems Officer (Testing Lead) - Bath

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