Customer experience team leader Work, Jobs in Worstead, Nfk (with Salaries)

Customer Experience Team Leader
Zipwater —Dereham
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
Day Charter Fleet Team Leader
Norfolk Broads Direct —Norwich
- £13.95 an hour
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Free parking
- Employee discount
Quick apply
5d
Costa Barista Maestro - Team Leader
Scoffs —North Walsham
- £13 an hour
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Service Advisor
FMG Repair Services —Norwich
- £29,823 a year
- IT
- Annual leave
- Employee discount
Quick apply
5d
Customer Services Advisor (Telephony/Planning/Reception)
NNDC —Cromer
- £27,254 - £29,064 a year
- Hybrid work
- Free parking
- Employee assistance programme
7d
Assistant Manager
Farmfoods —Norwich
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
3d
Business Manager
Pilgrims' Friend Society —North Walsham
- £45,000 - £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
9d
Holiday Home Sales - Holiday Home Sales Manager - HH1
Parkdean Resorts —Great Yarmouth
- £65,312 a year
- Weekend availability
- Sales
- Communication skills
- Negotiation
- Store discount
- Employee assistance programme
Quick apply
Customer Services Advisor (Telephony/Planning/Reception)
North Norfolk District Council —Cromer
- £27,254 - £29,064 a year
- Part-time
- Hybrid work
- Free parking
- Employee assistance programme
7d
Seasonal Colleague - Stalham Superstore
Tesco UK —Stalham
- £13.28 - £14.55 an hour
- Part-time
- Employee discount
Insurance Adviser
ALAN BOSWELL GROUP LIMITED —Norwich
- £25,000 - £32,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Annual leave
- Life insurance
Quick apply
2d
Team Leader
Card Factory —Norwich
- £13 an hour
- Leadership
Customer Success Manager
NielsenIQ —Norwich
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Technical College Assessor
KLM UK Engineering —Norwich
- £30,000 a year
- Full-time
- Driving
- In-person
- Teaching
- Free parking
- Employee discount
Quick apply
9d
Registrar 10627
Norfolk County Council —Norwich
- £29,064 - £31,022 a year
- Part-time
- Hybrid work
- IT
- Employee discount
- Gym membership
6d
Technical Training Instructor
KLM UK Engineering —Norwich
- £44,297 a year
- Full-time
- Engineering
- English
- In-person
- Free parking
- Employee discount
Quick apply
9d
Team Leader
The Rank Group —Norwich
- £13.60 an hour
- Hospitality
- Sick pay
Quick apply
Community Centre Manager
The Salvation Army —Norwich
- £31,119 a year
- Full-time
- English
- Leadership
6d
Retail Supervisor - Full Time
Farmfoods —Gorleston-on-Sea
- £13.61 an hour
- Overtime
- Supervising experience
- Annual leave
- Employee discount
Quick apply
9d
Store Manager
Vision Express —Norwich
- Leadership
- School
- Annual leave
- Employee assistance programme

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customer experience team leader jobs near worstead, nfk

Customer Experience Team Leader

Zipwater -
Dereham

Quick apply

Job details

Full-time

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
Leadership
Communication skills

Full job description

Are you passionate about leading teams and delivering world-class customer service?

Zip Water is seeking a dynamic Customer Success Team Leader to oversee the daily operations of our Aftersales Team, while supporting the wider Customer Success department.

With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world’s most advanced drinking water systems.

As a Team Leader, you will lead the team of advisors providing, feedback, support and maintain high standards of customer service taking into account the needs of both internal and external customers. The role will require a customer focused problem solver with strong communication and leadership skills to drive continuous improvement and team cohesion.

Core Role & Responsibilities:

Drive a culture of accountability, empathy, and continuous improvement, by fostering a collaborative, motivated, and customer-oriented team culture.
Lead, coach, and develop a team to meet performance targets and adhere to standards
Day to day resource planning of the Aftersales team using data to support key KPIs.
Oversee the Aftersales process, ensuring timely and efficient allocation of resource to meet customer SLAs.
Champion a customer-first approach across the team and wider Customer Experience Team.
Using customer feedback to investigate areas of improvement and implement in line company process to improve the customer journey.
Work collaboratively with other Team Leaders within our Customer Experience Team to optimise workflows and resource allocation.
Build good working relationships with all colleagues based on trust and respect to ensure we can deliver for the customer.
Conduct regular team meetings, one-to-ones, and performance reviews
Establish KPIs to accurately Aftersales performance
Report on teams performance, highlighting successes and addressing areas for improvement.

Requirements

Able to communicate effectively with different individuals within the business whether this is in person, via phone or email
Proven track record in leading high performance Customer Experience teams
Great leadership & problem solving skills
The ability to help deliver exceptional customer service & operational efficiency
The desire and passion to drive continuous improvement and innovation

Benefits

25 days annual leave + bank holidays
Company Sick Pay
We offer a professional collaborative environment that is relaxed and focused
Full training and continuous support with your team
Free onsite parking
Cycle to Work scheme available
A market leading company pension
Holiday purchase scheme
Life assurance
Employee rewards and discounts through Perks at Work
Option to join Health Care Cash Plan
24/7 365-day access to Employee Assistance Programme
Well-being programs – including discounted gym membership
Access to on-going learning and development with our online learning platform

Quick apply

Refine Your Search

customer experience team leader jobs in worstead, nfk

Customer Experience Team Leader

Day Charter Fleet Team Leader

Costa Barista Maestro - Team Leader

Service Advisor

Customer Services Advisor (Telephony/Planning/Reception)

Assistant Manager

Business Manager

Holiday Home Sales - Holiday Home Sales Manager - HH1

Customer Services Advisor (Telephony/Planning/Reception)

Seasonal Colleague - Stalham Superstore

Insurance Adviser

Team Leader

Customer Success Manager

Technical College Assessor

Registrar 10627

Technical Training Instructor

Team Leader

Community Centre Manager

Retail Supervisor - Full Time

Store Manager

I want to receive the latest job alerts for customer experience team leader in worstead, nfk

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