Logistics manager Work, Jobs in Wotton Underwood, Bkm (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
9d
Warehouse & Procurement Manager
Ace Grading —Banbury
- £37,000 - £42,000 a year
- Full-time
- Warehouse experience
- In-person
- Negotiation
Quick apply
5d
Head of Transport
DDC Foods Ltd —Hemel Hempstead
- Up to £55,000 a year
- Full-time
- Management
- Analysis skills
- In-person
Quick apply
2d
Flight Operations Team Leader
Skyports Limited —Aylesbury
- Full-time
- Up to 50% travel
- Travel
- Up to 25% travel
Quick apply
5d
International Logistics Manager EU 3PL
Medik8 —Aylesbury
- £40,000 - £60,000 a year
- Project management
- Contracts
- Leadership
- Employee discount
Quick apply
Area Manager, Amazon Logistics
Amazon UK Services Ltd. —Banbury
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Construction Logistics Manager
MadiganGill Ltd —High Wycombe
- £200 - £300 a day
- Call to connect
- First Aid Certification
- Communication skills
2d
Warehouse Manager
SIG Plc —High Wycombe
- Microsoft Office
- IT
- Employee discount
- Life insurance
11d
Warehouse & Logistics Manager
Giesecke+Devrient —Milton Keynes
- Full-time
- ERP systems
- Leadership
National Sales Manager – Transport Logistics
DEKRA —Stokenchurch
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Sales
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
Customer Project Delivery Manager
Protocol Furniture —Maidenhead
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Analysis skills
Quick apply
2d
European Logistics Manager
unybrands —Hemel Hempstead
- English
- Analysis skills
- Travel
Quick apply
Pharma Operations Manager
TVS Supply Chain Solutions —Milton Keynes
- Full-time
- Hybrid work
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
2d
Senior Logistics and Inventory Manager
Boxxe Group —Hemel Hempstead
- Management
- ERP systems
- Organisational skills
Logistics Manager - Fixed Term Contract
Silverstone —Silverstone
- Weekend availability
- CAD
- Project management
- Organisational skills
Quick apply
New Business Operations Manager
Miele —Abingdon
- £40,000 - £46,000 a year
- Full-time
- Sales
- Project management
- Business
Warehouse Manager
Hella —Chipping Warden
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Operations Team Leader
Rinkit Ltd —Banbury
- £13.50 - £14.50 an hour
- Full-time
- Team management
- Warehouse experience
- In-person
- Employee discount
Quick apply
Operations Manager
Goose + Berry Events —Maidenhead
- From £35,000 a year
- Weekend availability
- Hospitality
- Microsoft Office
- Driving
Quick apply
4d
Purchasing & Transport Manager (Maternity Leave Cover)
IWS Group —Milton Keynes
- £35,000 - £37,000 a year
- Full-time
- ERP systems
- Warehouse experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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logistics manager jobs near wotton underwood, bkm

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
9 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

logistics manager jobs in wotton underwood, bkm

Customer Experience Manager

Warehouse & Procurement Manager

Head of Transport

Flight Operations Team Leader

International Logistics Manager EU 3PL

Area Manager, Amazon Logistics

Construction Logistics Manager

Warehouse Manager

Warehouse & Logistics Manager

National Sales Manager – Transport Logistics

Customer Project Delivery Manager

European Logistics Manager

Pharma Operations Manager

Senior Logistics and Inventory Manager

Logistics Manager - Fixed Term Contract

New Business Operations Manager

Warehouse Manager

Operations Team Leader

Operations Manager

Purchasing & Transport Manager (Maternity Leave Cover)

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