Ecommerce technical support lead Work, Jobs (with Salaries)

Ecommerce Technical Support Lead
Bettys & Taylors Group —Harrogate
- £33,500 a year
- Full-time
- Bakery
- IT
- Employee discount
14d
Ecommerce Executive
Loaf —London
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
11d
Technical Support Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
CRM & Retention Lead
Heroes —London
- Hybrid work
- Customer service
- Analysis skills
- Project management
- Work from home
Quick apply
eCommerce (Shopify) Architect
Simply Commerce Group Ltd —Remote
- £75,000 - £85,000 a year
- Remote
eCommerce Manager
Alliance Automotive Group —Birmingham
- Marketing
- Project management
- Bachelor's degree
Quick apply
2nd Line IT Support Analyst
Level Ten —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Travel
- IT
Quick apply
7d
CRO & Ecommerce Growth Lead
Heroes —London
- Hybrid work
- Marketing
Quick apply
DevOps & Technical Support Engineer
CDA Group —Hitchin
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- AWS
- Free parking
- Flexible schedule
Website Manager - 12 Month FTC
The Brain Tumour Charity —Fleet
- £54,000 - £56,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
5d
Technical Delivery manager
Orion Innovation —London
- Full-time
- Azure
- SQL
- Continuous improvement
Quick apply
Senior Compliance & Fraud Specialist - eCommerce / Performance Marketing
Awin —London
- Hybrid work
- English
- SQL
- Analysis skills
EPOS Implementation Consultant
DNA Payments —Kingston upon Hull
- Full-time
- Hybrid work
- Software troubleshooting
- Project management
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Technical Project Manager
Byte9 —London
- Hybrid work
- Management
- AWS
- Project management
Senior Ecommerce Catalogue Specialist
Lululemon —London
- Full-time
- Hybrid work
5d
Head of Ecommerce
Oak Furnitureland —Swindon
- £60,000 - £85,000 a year
- Full-time
- Sales
- Merchandising
- Analysis skills
- Free parking
- Employee assistance programme
Head of Technical Services
Get Better Ltd —Remote
- £36,000 - £40,000 a year
- Full-time
- Remote
- Project management
- Leadership
- Communication skills
- Free parking
- Profit sharing
Quick apply
Senior Ecommerce Manager
Pattern —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Senior Ecommerce Business analyst
LTM —London
- Full-time
- Salesforce
- JavaScript
- Internship
Quick apply
Senior Technical Implementation Consultant - SAP
Thomson Reuters —London
- Full-time
- Hybrid work
- Spanish
- ERP systems
- Travel

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Ecommerce Technical Support Lead

Bettys & Taylors Group -
Harrogate

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Job details

Full-time
£33,500 a year
14 days ago

Benefits

Company pension
Employee discount

Qualifications

Magento
Zendesk
IT

Full job description

An opportunity has arisen in our Ecommerce team and we are looking for a Ecommerce Technical Support Lead to join us at Harrogate bakery where our Bettys eCommerce team is based. As a Ecommerce Technical Support Lead you will be responsible for leading triage on technical issues and supporting with testing, reporting and resolving BAU technical issues and support Customer Support team with customer queries relating to technical issues. You’ll also support with any training and set-up of new team members.

This is a Full-Time role working 37.5 hours over 5 days. This role typically works 9am-5pm in the office. If you would like to discuss flexible working patterns please provide more details in your application.

About you - You bring hands-on experience working with IT systems, with Magento and Zendesk experience being desirable, but a strong track record of maintaining customer support systems and/or ecommerce platforms is essential. You’ve worked in a fast-paced customer service or retail environment and delivered high-quality support.

A confident communicator, you handle customer related queries with clarity and professionalism, while using your problem-solving skills to make sound decisions day to day. You stay calm under pressure, remaining organised and productive during busy periods. You’re also highly trustworthy, managing customer orders and financial information with care and confidentiality.

What we offer you

As a minimum, all our employees receive free meals, drinks and snacks while at work, a discretionary quarterly profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension.

We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes.

Great People, Great Culture

We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences and we are committed to offering an inclusive culture where everyone can thrive.

Click here to learn more about life at Bettys & Taylors Group.

To apply for this role you will be required to submit a CV and cover letter.

The closing date for this vacancy is 26th June 2026

Apply Now

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