Customer support & client services occupations Work, Jobs in Aberlady, Eln (with Salaries)

Complaints Analyst
National Westminster Bank PLC —Edinburgh
- £28,475 - £40,200 a year
- Full-time
- Hybrid work
- Hotel
- Analysis skills
- Communication skills
- Annual leave
2d
Customer Service Representative
Diligenta —Edinburgh
- £24,479 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
5d
Customer Service Specialist
Vegware —Edinburgh
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Flexible schedule
Quick apply
9d
Client Services Coordinator
triSaaS (Hygenisys) —Edinburgh
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
5d
Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Service Advisor
Parsley Box —Edinburgh
- £26,200 a year
- Part-time
- Hybrid work
- Customer service
- Windows
- School
- Annual leave
- Employee discount
Quick apply
3d
Customer Service Executive (Part-time)
International Workplace Group plc —Edinburgh
- £25,500 - £28,000 a year
- Part-time
- In-person
- Communication skills
11d
Customer Service & Fulfilment Manager
Walker Slater —Loanhead
- £33,000 - £38,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
2d
Client Services Coordinator
AND Digital —Edinburgh
- Full-time
- Hybrid work
- AI
Quick apply
12d
Customer Service Advisor
Fife Council —Glenrothes
- £26,786.83 - £29,170.80 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- IT
- Employee discount
5d
Contact Centre Team Leader – Full Time
Vets Now —Dunfermline
- £33,150 a year
- Full-time
- Customer service
- Mentoring
- Leadership
- Annual leave
Experienced Administrator - Customer Services
Boxergy —Newbridge
- Full-time
- Hybrid work
- Microsoft Excel
Account Executive
Streamline Corporate Ltd —Edinburgh
- £26,500 - £28,200 a year
- Full-time
- Customer service
- Communication skills
Quick apply
9d
Customer Success Manager (B2B SaaS, Higher Ed)
Gecko —Edinburgh
- University
- Travel
- IT
- Employee assistance programme
- Employee discount
1d
Customer Service Advisor - Dealer Services
Velux Residential —Fife
- Full-time
Customer Service Quality Control & Performance Coach
JPMorganChase —Edinburgh
- Full-time
- Salesforce
- Analysis skills
- Communication skills
Client Services Consultant
Charles Stanley —Edinburgh
- Full-time
- Microsoft Outlook
- Communication skills
Hire Controller
SunbeltRentals —Edinburgh
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
Account Coordinator
Berlin Packaging —Newbridge
- From £26,000 a year
- Full-time
- Salesforce
- Analysis skills
- Organisational skills
- Free parking
- Employee discount
Quick apply
Client Relations Manager - Key Accounts
Nucleus Financial Group —Edinburgh
- Customer service
- Microsoft Office
- IT
- Annual leave
13d

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Complaints Analyst

National Westminster Bank PLC -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£28,475 - £40,200 a year
2 days ago

Benefits

Annual leave
Transport links
On-site parking

Qualifications

Complaint handling
Analysis skills
Communication skills

Full job description

Closing date for applications: 06/08/2026

Location Edinburgh, United Kingdom

Salary £28,475 – £40,200

Job typePermanent | Contract typeFull Time

Mostly Remote

You’ll spend most of your time at home, working with your team digitally. You’ll come into an office or hub at least twice a month to collaborate with your colleagues.

Experienced

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00282835

We’re building something better

This role is in NatWest Boxed

At NatWest Boxed, we’re a high performing team that’s always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Analyst

If you’re motivated and with a keen eye for detail, this is an opportunity for you to take ownership of your complaints in all areas across NatWest Boxed
You’ll be liaising with customers to understand their complaint before conducting thorough investigations and responding within timescales
In return, you’ll gain a valuable insight into our business as you work across departments and handle a variety of NatWest Boxed's customers' complaints

What you'll do

As a Complaints Analyst, you’ll deliver fair outcomes for all of your customers and give careful consideration to cases with distress or financial loss. We’re looking for someone to treat customers with sensitivity and empathy during contact in order to defuse sometimes difficult situations.
You'll also analyse trends and identify opportunities to improve customer experience, growth and efficiency.

Your day-to-day duties will include:

Handling complaints in line with internal policies and requirements, making sure that fair outcomes are reached and properly documented
Acknowledging and responding to all complaints within our SLAs and prioritising your workload to meet deadlines
Delivering your work in line with our quality standards and within our agreed processes
Maintaining responsibility for the quality of your own work
Completing relevant training and staying aware of business updates relevant to your role

The skills you'll need

To succeed in this role, you’ll be comfortable working in a fast-paced environment, with previous complaint handling experience preferred. Your excellent communication skills and listening abilities will allow you to resolve complaints sensitively and build relationships with your customers.

You’ll also demonstrate:

Experience of working cases/tasks individually and as part of a team
Good analytical skills and the ability to understand the customer’s journey and circumstances
Strong attention to detail
Strong verbal and written skills

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

28 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

Surrounded by 85 acres of woodland
Our carparks provide electric vehicle charging
Opened in 2005

Apply Now

Refine Your Search

customer support & client services occupations jobs in aberlady, eln

Complaints Analyst

Customer Service Representative

Customer Service Specialist

Client Services Coordinator

Customer Care Coordinator

Customer Service Advisor

Customer Service Executive (Part-time)

Customer Service & Fulfilment Manager

Client Services Coordinator

Customer Service Advisor

Contact Centre Team Leader – Full Time

Experienced Administrator - Customer Services

Account Executive

Customer Success Manager (B2B SaaS, Higher Ed)

Customer Service Advisor - Dealer Services

Customer Service Quality Control & Performance Coach

Client Services Consultant

Hire Controller

Account Coordinator

Client Relations Manager - Key Accounts

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