Service manager Work, Jobs in Adderbury, Oxf (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Centre Manager - Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
House Manager
Cora Partners —Banbury
- £60,000 - £70,000 a year
- Full-time
- Hospitality
- Hotel
- Team management
- Life insurance
Contracts Manager
Hughes and Associates Property Services Ltd —Bicester
- £65,000 - £75,000 a year
- Full-time
- Management
- PMP
- Engineering
- Annual leave
- Employee assistance programme
Quick apply
3d
General Manager
Vertu Motors —Banbury
- £90,000 - £120,000 a year
- Full-time
Quick apply
Deputy Manager
Berkley Care Group —Leamington Spa
- £55,000 a year
- Full-time
- Management
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
Head of Operations
GXO Logistics —Northampton
- Up to £80,000 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
6d
Operations Manager
Restaurant Associates —Croughton
- £60,000 a year
- Hospitality
- Management
- Leadership
- Free parking
- Employee discount
Transport Manager
Baumhaus Ltd —Bicester
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
4d
Project Manager
Valda Energy —Bicester
- £35,000 - £45,000 a year
- Project management
- Agile
- IT
- Annual leave
- Employee assistance programme
12d
Deputy Manager
Sanctuary Care —Bletchley
- £54,308.80 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
HR Case Manager - Field Based ( Nationwide travel)
Iceland —Banbury
- Full-time
- Management
- Analysis skills
- Driving
- Store discount
- Employee discount
Country House Manager
HF Holidays —Bourton on the Water
- £35,334 a year
- Weekend availability
- Hospitality
- Management
- Culinary experience
- Employee discount
Quick apply
13d
Service Lead
Spring Housing Association —Stratford-upon-Avon
- £36,050 - £39,000 a year
- Full-time
- Management
- Care plans
- Communication skills
- Sick pay
Quick apply
6d
Sales Manager - Used Cars
Perrys Motor Sales Ltd —Aylesbury
- £50,000 - £70,000 a year
- Full-time
- Sales
- Employee discount
14d
Site Manager
Correct Contract Services Ltd —Banbury
- £42,500 - £47,500 a year
- Customer service
- Maintenance
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Project Manager
Milton-Keynes-Council —Milton Keynes
- £42,839 - £47,181 a year
- Analysis skills
- Presentation skills
- No degree
- Annual leave
- Work from home
6d
Programme Manager (Professional Services Programme)
University of Oxford —Oxford
- £56,623 - £65,336 a year
- Full-time
- Management
- University
- Annual leave
13d
Assistant Service Manager
Vertu Motors —Aylesbury
- £40,000 - £50,000 a year
- Full-time
- Communication skills
- Employee discount
Quick apply
Crematorium Assistant - with a focus on Chapel Attending & Cremator operation
Memoria Ltd —Kidlington
- £32,278 a year
- Full-time
- Organisational skills
- Typing
- In-person
- Annual leave
- Employee assistance programme
Quick apply
13d

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in adderbury, oxf

Customer Experience Manager

Centre Manager - Banbury Lodge

House Manager

Contracts Manager

General Manager

Deputy Manager

Head of Operations

Operations Manager

Transport Manager

Project Manager

Deputy Manager

HR Case Manager - Field Based ( Nationwide travel)

Country House Manager

Service Lead

Sales Manager - Used Cars

Site Manager

Project Manager

Programme Manager (Professional Services Programme)

Assistant Service Manager

Crematorium Assistant - with a focus on Chapel Attending & Cremator operation

I want to receive the latest job alerts for service manager in adderbury, oxf

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