Performance manager Work, Jobs in Addlestone, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
2d
Performance Reporting & Business Intelligence Manager
RHP —Teddington
- £68,340 a year
- Full-time
- Analysis skills
- Presentation skills
- Annual leave
7d
General Manager
Rarebreed Dining —Weybridge South
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
2d
HR MANAGER
Qureos Inc —Chertsey
- £38,000 - £68,000 a year
- Full-time
- Microsoft Office
- Human resources
- Business
Performance & Insight Manager
Harvey Water Softeners —Woking
- £50,000 - £60,000 a year
- Full-time
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Area Support Manager
Impact Food Group —Chertsey
- £40,000 a year
- Full-time
- Management
- Restaurant
- Annual leave
- Employee discount
Quick apply
12d
International Strategy & Operations Senior Manager, Logistics
Whatnot —London
- £149,000 - £210,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
1d
Entertainment & Performance Manager
Bam Karaoke Box —London
- £42,500 - £48,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Annual leave
- Employee discount
Quick apply
7d
Store Manager
Aldi —Guildford
- £52,910 - £69,000 a year
- Management
- Time management
Project Manager (South)
ISS Facility Services —Weybridge
- Analysis skills
- Project management
- Agile
Quick apply
13d
Senior Schools Engagement Manager
WWF —Woking
- £45,167 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Teaching
- Annual leave
9d
Hospitality Academy Learning and Development Manager
Sodexo —Ascot
- £47,000 a year
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
8d
Business Support Manager (IUC Business and Performance)
London Ambulance Service NHS Trust —London
- £55,524 - £62,652 a year
- Full-time
7d
Performance Manager
LW Theatres —London
- £42,006.24 a year
- Full-time
- Hospitality
- Customer service
12d
Client Success Manager - Fully Remote
Impact Clients —London
- £8,000 - £12,000 a month
- Full-time
- Remote
- Google Suite
- Sales
- English
Quick apply
Claims Manager
4th Dimension Innovation Ltd —Egham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Quick apply
10h
Operations Manager
Encon Insulation —Feltham
- Full-time
- In-person
- Annual leave
Quick apply
2d
Surrey and Sussex WorkWell Strategic Programme Manager
Surrey County Council —Reigate
- £63,823 - £70,099 a year
- Travel
- Leadership
- Annual leave
- Employee assistance programme
6d
Portfolio management
Ceto Talent —London
- £529.54 a day
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Communication skills
- Profit sharing
- Work from home
Quick apply
2d
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
8d

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
2 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

performance manager jobs in addlestone, sry

Customer Service Manager

Performance Reporting & Business Intelligence Manager

General Manager

HR MANAGER

Performance & Insight Manager

Area Support Manager

International Strategy & Operations Senior Manager, Logistics

Entertainment & Performance Manager

Store Manager

Project Manager (South)

Senior Schools Engagement Manager

Hospitality Academy Learning and Development Manager

Business Support Manager (IUC Business and Performance)

Performance Manager

Client Success Manager - Fully Remote

Claims Manager

Operations Manager

Surrey and Sussex WorkWell Strategic Programme Manager

Portfolio management

Head of Projects - Reading, UK

I want to receive the latest job alerts for performance manager in addlestone, sry

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