Customer relations manager Work, Jobs in Albrighton, Shr (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Technical Manager
Epwin Group PLC —Telford
- Full-time
- Management
- Communication skills
Quick apply
Operations Manager
Cora Health —Wolverhampton
- £56,006 - £60,446 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee discount
3d
Customer Relations Manager
Black Country Housing Group —Tividale
- £39,822.59 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
4d
Warehouse Systems Co-ordinator
Epwin Group PLC —Telford
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
Quick apply
2h
Associate Customer Relationship Manager
nGeneration —Bromsgrove
- £28,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Customer Experience Manager
Sainsbury's —Telford
- From £32,700 a year
- Management
- Leadership
- Employee discount
10d
Service Centre Manager
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Safeguarding Manager and Designated Safeguarding Officer
English Schools' Football Association —Stafford
- £28,000 - £32,000 a year
- Full-time
- English
- Microsoft Office
- Working with children
- Free parking
- Work from home
Quick apply
Extrusion Technician
Epwin Group PLC —Telford
- Full-time
- Communication skills
Quick apply
Independent Living Advisor
People Places Lives Ltd. —Dudley
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Timetabling and Room Booking Coordinator
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- University
8d
Nursery Manager
Banana Moon Stirchley —Birmingham
- Up to £38,000 a year
- Full-time
- Childcare
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Supporter Services Officer
Sense —Birmingham
- £30,206 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Customer and Trading Manager - Nightshift
Sainsbury's —Wolverhampton
- From £31,700 a year
- Full-time
- Management
- Customer service
- Leadership
- Employee discount
2d
Regional Manager
Stroma Building Control —Cannock
- £75 - £80 an hour
- Full-time
- Microsoft Office
- Project management
- Team management
- Annual leave
- Referral programme
Quick apply
Food Manager
Sainsbury's —Wolverhampton
- From £32,700 a year
- Management
- Leadership
- Employee discount
11d
PC&L Manager
Autoneum Management AG —Telford
- Full-time
- Leadership
3d
Customer Success Manager, Birmingham
Dalux —Birmingham
Human Resources and Payroll Specialist
Epson —Telford
- £46,826 - £52,678 a year
- Full-time
- Management
- Human resources
- Leadership
Quick apply

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

customer relations manager jobs in albrighton, shr

Customer Relationship Manager

Technical Manager

Operations Manager

Customer Relations Manager

Warehouse Systems Co-ordinator

Associate Customer Relationship Manager

Customer Experience Manager

Service Centre Manager

Safeguarding Manager and Designated Safeguarding Officer

Extrusion Technician

Independent Living Advisor

Timetabling and Room Booking Coordinator

Nursery Manager

Supporter Services Officer

Customer and Trading Manager - Nightshift

Regional Manager

Food Manager

PC&L Manager

Customer Success Manager, Birmingham

Human Resources and Payroll Specialist

I want to receive the latest job alerts for customer relations manager in albrighton, shr

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