Customer service representative Work, Jobs in Alcester (with Salaries)

Customer Services Team Leader (Contact Centre Based)
Midland Heart —Birmingham
- £45,330 a year
- Monday to Friday
- Training & development
10d
Customer Experience Associate
Citizen Housing Group —Birmingham
- £30,080 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
12d
Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £27,000 - £37,400 a year
- Full-time
- Sales
- Customer service
- English
- Annual leave
Quick apply
Customer Service Specialist: E-commerce & Sleep Diagnostics
S-MED LTD —Redditch
- £25,000 a year
- Full-time
- Computer literacy
- In-person
Quick apply
7d
Customer Service Advisor
Kingswood Mobility Group —Droitwich
- £24,508 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Health & wellbeing programme
- Referral programme
Quick apply
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Customer Service Advisor
Smarta Energy —Coventry
- £29,000 a year
- Full-time
- CRM software
- Continuous improvement
- In-person
Quick apply
12d
Customer Service Representative (Full-time)
Wheelmania —Birmingham
- £28,000 a year
- Full-time
- In-person
- Employee discount
Quick apply
13d
Customer Service Assistant
The Cheltenham Trust —Cheltenham
- £26,510 a year
- Weekend availability
- Microsoft Word
- Bar
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Business Support and Customer Service Specialist
HERMEQ —West Bromwich
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
14d
Customer Service
Foodery —Birmingham
- £25,420.00 - £39,748.76 a year
- Part-time
- Hybrid work
- CRM software
- English
- Communication skills
Quick apply
12d
Customer Support Officer
Everfield —Henley in Arden
- Full-time
- Communication skills
4d
Customer Service Representative
Ballicom Limited —Coventry
- £26,000 a year
- Full-time
- Customer service
- English
- In-person
Quick apply
7d
Customer Service/Sales Assistant
Eminence Org —Birmingham
- £510 - £650 a week
- Full-time
- Customer service
- Driving
- In-person
- Referral programme
Quick apply
7h
Customer Support Coordinator
Daikin Industries Ltd. —Birmingham
- Full-time
- Customer service
- Communication skills
Quick apply
Customer Service Advisor
Cromwell —Dudley
- Full-time
- Customer service
- Microsoft Office
- Power tools
- Annual leave
- Employee assistance programme
Specialist Customer Service Advisor
Cromwell —Dudley
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
Customer Care Advisor
Orbit Group —Coventry
- £26,542 a year
- Computer skills
- Leadership
7d
Customer Services Assistant
OurCoop —Solihull
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
10d
Pharmacy Customer Services Assistant
PM Care Online Ltd —Coventry
- £14 an hour
- Full-time
- Bilingual
- Spanish
- English
Quick apply

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Customer Services Team Leader (Contact Centre Based)

Midland Heart -
Birmingham

Apply Now

Job details

Fixed term contract
£45,330 a year
10 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Employee relations case handling
Performance management
Employee performance appraisals
Customer support
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership

Full job description

Ready to lead a service that makes a difference in your community and puts tenants first? We're constantly transforming how we work to ensure every resident receives a first-class, right-first-time experience and we need an inspiring leader to help us redefine what brilliant service looks like for our community. You'll be a key part of a team who has a brilliant track record already and will get your chance to make your mark.

Midland Heart has been nominated as finalists for the UK Customer Experience Awards 2026!

If you're a natural motivator, join us as a Customer Services Team Leader at our Birmingham City Centre hub. Leading a large, fast-paced team, you'll manage high-volume inbound queries across phone, digital, and social channels. You will empower your officers to deliver seamless, high-quality resolutions, ensuring our tenants get the help they need at the very first point of contact.

This is a Fixed Term Contract until May 2027, working 35 hours per week, Monday to Friday between the hours of 8.00am – 6:00pm on a rotating work pattern. You'll be based onsite with your team at our Birmingham Bath Row office.

As a Customer Services Team Leader, you will:
Develop and Manage your team: Carry out regular performance reviews and 1-2-1s, listen to calls, and complete interactive "floor walks." You'll provide structured coaching to build your team's skills, driving continuous improvement and a higher "right-first-time" resolution rate for our tenants.

Manage Daily Operations: Oversee daily staffing levels and monitor call demand to ensure we are always available when tenants need us. You will manage attendance, maintain accurate absence records, and ensure all health and safety requirements, reasonable adjustments and wellbeing needs are met.

Lead with Professionalism: Take ownership of early performance or conduct conversations, making informal interventions where possible. You will conduct capability or disciplinary investigations professionally and in line with our agreed policies.

Analyse and Drive Performance: Use data, call recordings, and outbound communications to identify trends and patterns. You'll act on these insights to proactively improve the quality and consistency of the service we provide.

Our ideal candidate? We're seeking candidates who are passionate about delivering a brilliant customer service through high performing teams and who inspire others by role modelling behaviours. You'll also have the following skills / experience:

Proven experience of supervising or managing a team in a high volume, fast-paced contact centre environment.

Proven track record in driving performance excellence through structured appraisals, proactive absence management, and the application of HR frameworks.

Evidence of providing a customer-first service, with a track record of helping improve customer satisfaction.

Experience in a housing or repairs environment is preferable, but not essential.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category ( The Times ).

Interested? For a full Role Profile, please scroll down below. Applying is easy - simply click ‘apply', and submit an up to date copy of your CV and cover letter clearly showing us how you meet the criteria set out in the advert. Please note - we are unable to accept applications for this role without an accompanying cover letter.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Apply Now

Refine Your Search

customer service representative jobs in alcester

Customer Services Team Leader (Contact Centre Based)

Customer Experience Associate

Customer Service Advisor

Customer Service Specialist: E-commerce & Sleep Diagnostics

Customer Service Advisor

Customer Care Agent (Hybrid)

Customer Service Advisor

Customer Service Representative (Full-time)

Customer Service Assistant

Business Support and Customer Service Specialist