Client manager Work, Jobs in Aldershot, Ham (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
19h
Key Account Manager
Loma Systems —Farnborough
- £60,000 - £75,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
Senior Client Success Manager
DXC Technology —Farnborough
- Full-time
3d
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
Manager, Support Operations
Infor —Farnborough
- Management
- ERP systems
- Data analysis skills
Lounge Manager
Flexjet Europe —Farnborough
- Weekend availability
- Hospitality
- Microsoft Office
- Project management
Quick apply
Junior Business Development Manager
NHQ Ltd —Farnham
- £25,000 - £30,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
3d
Assistant Facilities Manager
Emcor —Farnborough
- £35,000 a year
- Overtime
- Contracts
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Business Development Manager
Smart Group —Bracknell
- £30,000 - £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Work from home
Quick apply
10d
Administrator
Mind Mechanical services group —Farnham
- £25,000 - £30,000 a year
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick apply
10d
Operations manager
Ramsey Roofing Limited —Wokingham
- £45,000 - £65,000 a year
- Full-time
- Management
- Driving
- Organisational skills
- Sick pay
Quick apply
5d
Area Support Manager
Impact Food Group —Woking
- £40,000 a year
- Full-time
- Management
- Restaurant
- Annual leave
- Employee discount
Quick apply
9d
Client Service Delivery Operations Lead – Risk and Healthcare
Aon Corporation —Farnborough
- Management
- Organisational skills
- Communication skills
Client Services Manager
Eurofins UK Clinical Diagnostics —Guildford
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
3d
Service Delivery Manager
FluidOne —Camberley
- Full-time
- Analysis skills
- Computer networking
- Employee assistance programme
Reservations Agent Day
DiamondAir International Ltd —London
- £28,500 - £30,000 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Travel Assistant
BlckBx Ltd —Bracknell
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- English
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
Live Event Production Manager (Full Time)
Yes Events —Wokingham
- £35,292 - £48,786 a year
- Overtime
- English
- First Aid Certification
- Organisational skills
- Free parking
Quick apply
7d
Team Manager Creative Studio
Infor —Farnborough
- Full-time
- Hybrid work
- Project management
- Travel
- Organisational skills
7d
Senior Account Manager
Freestyle TS Ltd —Hook
- £40,000 - £50,000 a year
- Full-time
- Presentation skills
- IT
- In-person
Quick apply
3d

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
19 hours ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

client manager jobs in aldershot, ham

Customer Service Manager

Key Account Manager

Senior Client Success Manager

Regional Operations Director - Places Leisure

Manager, Support Operations

Lounge Manager

Junior Business Development Manager

Assistant Facilities Manager

Business Development Manager

Administrator

Operations manager

Area Support Manager

Client Service Delivery Operations Lead – Risk and Healthcare

Client Services Manager

Service Delivery Manager

Reservations Agent Day

Travel Assistant

Live Event Production Manager (Full Time)

Team Manager Creative Studio

Senior Account Manager

I want to receive the latest job alerts for client manager in aldershot, ham

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