Community team leader Work, Jobs in Aldridge, Wmd (with Salaries)

Team Leader
Walsall Council —Walsall
- £42,839 - £46,142 a year
- Full-time
- English
- Tax experience
- Flexitime
8d
Team Leader - Children's Services
Courtyard Care —Walsall
- £14.80 an hour
- Day shift
- Employee assistance programme
- Employee discount
Hire Controller
Wernick Power Solutions —Walsall
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
7d
Team Leader
KFC —Burntwood
- £33,300 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
Waking Night Team Leader - Children's Services
Courtyard Care —Walsall
- £14.80 an hour
- Night shift
- Communication skills
- Employee assistance programme
- Employee discount
Team Leader - Healthcare sector
Acuity Care —Tamworth
- £16 an hour
- Psychology
- Leadership
Quick apply
Head of volunteering
Sense —Birmingham
- £56,745 a year
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
Area Manager - Community Services
Eden Futures —Wolverhampton
- £44,575 a year
- Annual leave
- Referral programme
7d
Business Rates and Visits Team Leader
Hinckley & Bosworth Borough Council —Hinckley
- £38,220 - £42,839 a year
- Full-time
- Hybrid work
- Relocation assistance
- Annual leave
Quick apply
11h
Customer Service Contact Centre Manager
City of Wolverhampton Council —Wolverhampton
- £52,413 - £56,730 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
8d
Headteacher - maternity cover
West Midlands Education and Skills —Walsall
- Full-time
- Bachelor's degree
- Organisational skills
- Leadership
- Health & wellbeing programme
Quick apply
IPS Employment Specialist
Better Pathways —Birmingham
- £30,000 a year
- Full-time
- English
- Psychology
- Organisational skills
- Sick pay
Quick apply
Team Leader
Dignus Group —Coventry
- £13.46 an hour
- Overtime
- Care plans
- Leadership
- Communication skills
- Paid training
- Annual leave
Lead Associate - Operations
Wesco —Lichfield
- Full-time
- Forklift
- Warehouse experience
- Computer skills
- Annual leave
- Employee discount
Team Leader
Regent Court Health Care Services Ltd —Birmingham
- £13.90 an hour
- Part-time
- In-person
- Care plans
- Leadership
Quick apply
Team Leader
KFC Burntwood - 3058 —Burntwood
- £33,300 a year
- Full-time
- Restaurant
- Employee discount
Customer Service
Emerald Green Energy Ltd —Birmingham
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
Community Team Leader
Birmingham Women's and Children's NHS Foundation Trust —Edgbaston
- £49,387 - £56,515 a year
- Weekend availability
4d
Assistant Manager
Starbucks —Sutton Coldfield
- Part-time
- Leadership
- Store discount
- Employee assistance programme
Content & Digital Engagement Officer
Gordon Moody Association —Redditch
- £34,000 - £38,000 a year
- Full-time
- Hybrid work
- CRM software
- Social media management
- Organisational skills
Quick apply
20h

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Team Leader

Walsall Council -
Walsall

Apply Now

Job details

Full-time
£42,839 - £46,142 a year
8 days ago

Benefits

Flexitime
Company pension

Qualifications

English
Tax experience

Full job description

Customer Experience Centre

Customer Team Leader – Council Tax - Ref: EE05526
G9: £42,839 - £46,142 per annum

Hours: 37 hours per week

Term: Permanent

At Walsall Council, we believe that people are at the heart of everything we do. In our work, the way we listen and respond to our customers and colleagues will decide the way we grow and bring Council’s vision to life. To succeed, we must push the boundaries of customer service and added value -outstanding is the new standard and the new routine. Using evidence-based insight into solving problems, managers will create an environment that supplies opportunities for all individuals and communities to fulfil their potential.

We now have an exciting opportunity for a Customer Team Leader to join our team, at the Customer Experience Centre (CXC).

As leader of people, as a manager you will:

Work collaboratively to develop strong working relationships and supply a bridge between the council and the communities it serves;
Embrace change and strive for improvement continuously.
Provide value for money to ensure services are delivered in a prompt fashion, combining sustainability with quality
Challenge the status quo, enable, and empower, act with integrity
Together, provide services that the people of Walsall will be proud of.

The CXC is the first line of contact to numerous Council Services that supply support for both our residents and businesses in Walsall and CXC is actively involved in promoting positive change across the council, for example shifts to the use of digital channels and to assist Walsall council to achieve/maintain compliance with accessibility regulations.

The main purpose of the role is

To lead and oversee an operational team of customer advisers, ensuring they deliver a high level of customer experience while promoting a positive working culture and championing new ways of working.
To find and develop opportunities for continuous improvement and the use of digital channels for customer access and management.

The successful candidate will

Lead change in procedure and policy based on issues encountered
Work innovatively to resolve issues that have been escalated by either the Customer Adviser or Senior Customer Adviser
Demonstrate our values and behaviours and encourage this in other team members – representing the council appropriately within a customer facing position.
Unlock talent and maximise potential – spotting positive attributes in staff and encouraging further
Lead on team performance, supplying procedural updates where appropriate to ensure a better service.
Record metrics to give a view on performance.
Lead on managing resources ensuring value for money on all council spend within our own control

Please note there is a requirement to support with our out of hours provision on a rota basis as a part of this role and Council Tax experience is essential

If you would like to discuss further for an informal chat please contact Kiran Grewal-Lehal on [email protected]

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).

View Job Description and Employee Specification

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.

Closing Date: 8th July 2026.

Interviews to be held w/c 13 July 2026

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits . Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

Living in Walsall

Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Walsall Council is committed to Safer Recruitment.

To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

Social Work Matters - Children's Social Worker Recruitment

Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.

Apply Now

Refine Your Search

community team leader jobs in aldridge, wmd

Team Leader

Team Leader - Children's Services

Hire Controller

Team Leader

Waking Night Team Leader - Children's Services

Team Leader - Healthcare sector

Head of volunteering

Area Manager - Community Services

Business Rates and Visits Team Leader

Customer Service Contact Centre Manager

Headteacher - maternity cover

IPS Employment Specialist

Team Leader

Lead Associate - Operations

Team Leader

Team Leader

Customer Service

Community Team Leader

Assistant Manager

Content & Digital Engagement Officer

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