Market leader Work, Jobs in Aldridge, Wmd (with Salaries)

Customer Service Team Leader
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall Wood
- £32,500 - £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
8d
Country Manager
Autosmart International —Shenstone
- Sales
- Presentation skills
- Organisational skills
- Employee assistance programme
Quick apply
1d
Customer Support Agent
Rockwell Automation —Aldridge
- Full-time
- Customer service
- Administrative experience
- Annual leave
- Employee assistance programme
2d
Head of Growth and Partnerships
Gordon Moody Association —Redditch
- £55,000 - £60,000 an hour
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Quick apply
2d
Store Manager
Aldi —Burntwood
- £52,910 - £69,000 a year
- Annual leave
Social Value Officer
Equans —Birmingham
- Full-time
- Travel
- Annual leave
- Employee assistance programme
13d
Forklift Driver and Warehouse Operative
Home Decor GB Limited —Lichfield
- £110 - £130 a day
- Temporary
- Heavy lifting
- Forklift
- Warehouse experience
Quick apply
2d
Quality Control Inspector
Titanium Industries —Birmingham
- £40,000 - £42,000 a year
- Full-time
- Computer literacy
- Engineering
- ERP systems
Quick apply
1d
Team Member
NEXT —Cannock
- £8.28 - £14.53 an hour
- Part-time
- Employee discount
11d
Partner Manager
Converge Technology Solutions —Stafford
- Full-time
- CRM software
- Sales
- Business development
Business Development Manager (BDM) - Lichfield - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Lichfield
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Sales Development Manager – Midlands
Autosmart International —Shenstone
- Up to £50,000 a year
- Sales
- Business development
- Travel
- Employee assistance programme
Quick apply
15h
Lifecycle Project Manager
Equans —Birmingham
- Full-time
- Contracts
- Annual leave
- Employee assistance programme
Cell Leader
Luceco —Telford
- Full-time
- Management
- Forklift
- Supervising experience
- Free parking
- Employee stock purchase plan
Quick apply
2d
Catalogue Controller
Alliance Automotive Procurement Ltd —Birmingham
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Quick apply
Group Health and Safety Manager
HERMEQ —West Bromwich
- £50,000 - £55,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
Quick apply
Quality Inspector
Newell Brands —Lichfield
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
12d
Partnership Manager
Converge Technology Solutions —Stafford
- £55,000 - £60,000 a year
- Full-time
- Sales
- Computer networking
- IT
22h
Mobile Pizza team leader
Woodfellas pizza company —Atherstone
- £17 an hour
- Part-time
- Hospitality
- Food service
- Leadership
Quick apply
14d
Head of Field Sales (UK & Ireland)
Hozelock Ltd —Birmingham
- £65,000 - £70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Annual leave
Quick apply

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Customer Service Team Leader

WDC Automotive Ltd t/a wedelivercars.co.uk -
Walsall Wood

Quick apply

Job details

Permanent | Full-time
£32,500 - £35,000 a year
8 days ago

Benefits

Casual dress
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

We are looking for an experienced Customer Service Team Leader to lead a newly formed team within an established and growing operation.

This is an exciting opportunity for someone who has a proven background in building, developing, and leading customer service teams. You will play a key role in driving service excellence, supporting the wider business, and ensuring our customers continue to receive the brilliant, market-leading service that sits at the heart of our brand.

As Customer Service Team Leader, you will be responsible for leading the day-to-day performance of the team, upholding proven processes, and identifying opportunities to implement new and improved ways of working where required. You will also work closely with the Head of Business to support overall customer contract management, with a strong focus on Service Level Agreements, KPIs, and maintaining high standards across the customer journey.

Key Responsibilities

Lead, coach, and develop a newly formed customer service team.
Drive a culture of service excellence, accountability, and continuous improvement.
Ensure the team delivers against agreed Service Level Agreements and key performance indicators.
Monitor team performance and provide clear support, feedback, and guidance.
Support the Head of Business with customer contract management and operational requirements.
Act as an escalation point for customer queries, complaints, and service challenges.
Maintain strong working relationships with customers, internal teams, and key stakeholders.
Review existing processes and support the implementation of new processes where required.
Ensure all communication, both written and verbal, reflects the high standards of the business.
Promote a professional, customer-focused approach across the team.

About You

We are looking for someone who is confident, proactive, and passionate about delivering outstanding customer service. You will need to be comfortable leading from the front, setting clear expectations, and supporting your team to perform at their best.

The successful candidate will have:

A proven track record of building and leading customer service teams for a minimum of 2 years.
Experience managing team performance against SLAs, KPIs, or similar service targets.
Excellent written and verbal communication skills.
Strong people management skills, with the ability to motivate and develop others.
The confidence to deal directly with end customers and internal stakeholders.
A process-driven mindset, with the ability to identify improvements where needed.
A calm, professional approach when handling escalations or challenging customer situations.
A genuine interest in delivering brilliant service and representing the brand to a high standard.

What We Offer

Salary of £32,500 – £35,000 depending on experience.
Monday to Friday working pattern.
Opportunity to lead and shape a newly formed team.
A key role within an established operation.
The chance to make a real impact on customer service delivery, processes, and performance.
Supportive working environment with clear expectations and room to grow.

Pay: £32,500.00-£35,000.00 per year

Benefits:

Casual dress
On-site parking

Work Location: In person

Quick apply

Refine Your Search

market leader jobs in aldridge, wmd

Customer Service Team Leader

Country Manager

Customer Support Agent

Head of Growth and Partnerships

Store Manager

Social Value Officer

Forklift Driver and Warehouse Operative

Quality Control Inspector

Team Member

Partner Manager

Business Development Manager (BDM) - Lichfield - Circa 41k -Package 53k OTE Uncapped

Sales Development Manager – Midlands

Lifecycle Project Manager

Cell Leader

Catalogue Controller

Group Health and Safety Manager

Quality Inspector

Partnership Manager

Mobile Pizza team leader

Head of Field Sales (UK & Ireland)

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