Customer support & client services occupations Work, Jobs in Alford, Som (with Salaries)

Operational Customer Service Advisor
Bristol Water —Bristol
- £27,241.21 - £27,566.00 a year
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Representative (Inbound)
Alexander Mann Solutions (AMS) —Bristol
- Customer service
- Financial services
- In-person
11d
Customer Experience Lead
LUNA & me —Beaminster
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
7d
Customer Service Advisor
Screwfix —Yeovil
- Up to £12.64 an hour
- Full-time
- Customer service
- Microsoft Office
- Employee discount
6d
Customer Service Advisor
Roper Rhodes —Bath
- £30,133.08 a year
- Full-time
- Bilingual
- Customer service
- English
- Health & wellbeing programme
- Employee assistance programme
Quick apply
12d
Commercial Account Handler
Howden Group Holdings —Bath
- Full-time
- Hybrid work
- Employee discount
Customer Success Manager
Spruce —Bristol
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Senior Account Manager
Iconography Ltd —Ilminster
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
- Free parking
- Work from home
Quick apply
14d
Customer Service Administrator
Thatchers Cider Company —Winscombe
- Weekend availability
- IT
- Employee discount
13d
Customer Service Manager
Smurfit Westrock —Weston-super-Mare
- Full-time
- Management
- Customer service
- Microsoft Office
- Annual leave
5h
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Service Agent
IVC —Bristol
- £26,992.14 a year
- Hybrid work
- Customer service
- Communication skills
- Time management
- Free parking
- Annual leave
Client Success Manager
Agora Labs —Bristol
- £24,681.34 - £30,000.00 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Communication skills
Quick apply
16h
Customer Success Specialist
Furniturebox UK —Warminster
- £26,000 - £27,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Driving
- Computer skills
- Work from home
- Employee assistance programme
Quick apply
14d
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
14d
Account Handler
Howden Group Holdings —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Junior Service Delivery Manager
Ericsson —Taunton
- Computer Science
- Engineering
- English
14d
Customer Service Executive (Part-time)
International Workplace Group plc —Bristol
- £25,500 - £28,000 a year
- Part-time
- In-person
- Communication skills
12d
Customer Service Advisor - Monday to Friday
Curo —Bath
- £26,265 - £29,829 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
Customer Care Advisor
Clinisupplies —Bridgwater
- Customer service
- Microsoft Office
- IT

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Operational Customer Service Advisor

Bristol Water -
Bristol

Apply Now

Job details

Permanent | Part-time
£27,241.21 - £27,566.00 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
Communication skills

Full job description

Powered by Water, Driven by Purpose

At Bristol Water, we’ve been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Operational Customer Service Advisor – Part Time

We’re recruiting for an Operational Customer Service Advisor to join our team working in Bristol.

Joining us on a part‑time, permanent basis, you’ll receive a competitive salary of £27,566 (FTE) per annum, working 23.5 hours per week.

About the role

We’re looking for friendly, proactive people to join our Operational Customer Services team in Bristol.

You’ll be part of a small, supportive team working within a larger customer hub. As the first point of contact for our customers, you’ll support them with enquiries and complaints about their water supply. Your role is all about delivering a helpful, professional service and making things as easy as possible for our customers.

You’ll work across a range of contact channels, aiming to resolve issues at the first point of contact wherever possible, while keeping customers informed every step of the way.

This is a part‑time role, and working patterns will be discussed to reflect business needs as well as flexibility for the successful candidate. Please note that the hours for this role typically need to be covered on Monday to Wednesday.

What you’ll be doing

Handling customer enquiries and complaints across multiple contact channels in line with service targets, while maintaining a positive, friendly and customer‑focused approach
Providing clear, accurate advice and signposting customers to self‑service options where appropriate
Progressing enquiries through to resolution, either directly or by working with the appropriate internal teams
Keeping customers informed at all stages and setting realistic expectations for resolution
Accurately recording customer interactions in line with OFWAT regulations
Resolving complaints at the first point of contact wherever possible
Processing Guaranteed Standards Scheme (GSS) and Bristol Customer Promise payments accurately and on time
Maintaining and updating the Priority Services Register
Using proactive communications to keep customers informed of interruptions to water supply
Working closely with teams across the business, including Customer Teams, Operations, Planning & Scheduling, Communications and Customer Experience

What we’re looking for

A passion for delivering great customer service
Previous customer service experience (call centre experience is a plus)
Strong communication skills and a friendly, confident approach
Ability to stay calm, organised and adaptable in a fast‑paced environment
Confidence to take ownership and work collaboratively as part of a team

You don’t need to know everything from day one — we’ll support you all the way.

Training and support

You’ll receive structured training, including classroom learning, call shadowing and buddy support. Training typically takes place during core hours (8.00am–5.00pm).

For part‑time applicants, we recognise that committing to a full‑time training programme may not always be possible. We’ll explore training arrangements on an individual basis, although full attendance is ideal where feasible to support confidence and development in the role.

What’s in it for you?

As well as a friendly, supportive working environment and opportunities for professional development, we offer:

A competitive salary
23 days’ holiday rising to 27 over 5 years’ service (pro‑rated)
Opportunity to buy or sell annual leave for added flexibility
Opportunity to invest in Pennon Group plc through employee share schemes
Wellbeing support, including a free, confidential Employee Assistance Programme
Flexible benefits scheme
Access to thousands of discounts and offers via Pennon Perks
Competitive contributory pension scheme
And much more

Closing Date: 7th July 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Apply Now

Refine Your Search

customer support & client services occupations jobs in alford, som

Operational Customer Service Advisor

Customer Service Representative (Inbound)

Customer Experience Lead

Customer Service Advisor

Customer Service Advisor

Commercial Account Handler

Customer Success Manager

Senior Account Manager

Customer Service Administrator

Customer Service Manager

Manager of Dedicated Implementations - EMEA

Customer Service Agent

Client Success Manager

Customer Success Specialist

Customer Experience Manager

Account Handler

Junior Service Delivery Manager

Customer Service Executive (Part-time)

Customer Service Advisor - Monday to Friday

Customer Care Advisor

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