Head of customer experience Work, Jobs in Algarkirk (with Salaries)

Handover & Aftercare assistant
Seagate Homes Group —Pinchbeck
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
10d
head of aftercare
Seagate Homes Group —Spalding
- Full-time
- Microsoft Office
- Organisational skills
- Contracts
- Free parking
- Health & wellbeing programme
Quick apply
10d
Senior HR Manager - Head of HR
Country Court —Peterborough
- Monday to Friday
- Sales
- Public speaking
- Project management
- Free parking
- Annual leave
Quick apply
9d
Head of Customer Service
Trade Mastermind Limited —Peterborough
- £75,000 - £100,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
7d
Learner Engagement Officer - East Midlands
Acorn Training Ltd —Boston
- Full-time
- Hybrid work
- Recruiting
- Computer skills
- Communication skills
Quick apply
1d
Claims Estimator/administator
The Revival Company - East Anglia —King's Lynn
- From £14,008 a year
- Temporary
- English
- Administrative experience
- In-person
Quick apply
11d
New Homes Advisor
Ark Property Centre —Spalding Wygate
- From £13 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
4d
Resident Contact Centre Advisor
Cross Keys Homes —Peterborough
- £28,596 - £30,102 a year
- Full-time
- Conflict management
- Communication skills
10d
Business Ventures Administrator
South Ormsby Estate —Louth
- £26,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Customer Excellence Supervisor
MICRONCLEAN LIMITED —Skegness
- £42,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Travel
- Profit sharing
- Health & wellbeing programme
Stock Controller
Albert Bartlett —Boston
- Full-time
- Communication skills
- Free parking
Quick apply
9d
Events Executive
Zellis —Peterborough
- Organisational skills
- Annual leave
Director of Data & Insights
Trade Mastermind Limited —Peterborough
- £90,000 - £110,000 a year
- Part-time
- CRM software
- In-person
- Leadership
Quick apply
3d
Compliance Manager
Freebridge Community Housing —King's Lynn
- £63,406 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- Employee assistance programme
- Employee discount
Quick apply
Store Manager - Springfields Outlet, Spalding
Skechers USA Ltd —Spalding
- Customer service
- Retail management
- Leadership
Quick apply
10d
Learning & Development Assistant
MICRONCLEAN LIMITED —Skegness
- £27,000 - £28,000 a year
- Full-time
- Microsoft Office
- Databases
- Administrative experience
- Annual leave
- Employee assistance programme
9d
HR Advisor - Health and Social Care
Glenholme Specialist Healthcare —Peterborough
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Travel
- Recruiting
Quick apply
Roof and Gutter Cleaner
Ben's Gutters Commercial Ltd —Peterborough
- £800 - £1,200 a week
- Full-time
- Cleaning
Quick apply
International Sales Executive
Learning Resources Ltd —King's Lynn
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
- Employee discount
Quick apply
Practice Manager
ASDA —Boston
- £65,000 a year
- Full-time
- Customer service
- Patient care
- In-person
- Store discount
- Relocation assistance

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Handover & Aftercare assistant

Seagate Homes Group
Pinchbeck

Quick apply

Job details

Permanent | Full-time
10 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Company events
On-site parking

Qualifications

Supplier ordering
Microsoft Word
Customer communication
Purchase orders
Report writing
Microsoft Outlook
Spreadsheets
Client communication
Administrative support experience
Filing
Internal department liaison
Administrative experience
Purchase order creation
Procurement support
Client services
Organisational skills
Construction contractor coordination
Customer support
Customer interaction
Household contractor coordination
Communication skills
Supplier invoice processing
Project progress tracking
Time management

Full job description

Aftercare & Handover Assistant

Location: Spalding
Department: Customer Care / Construction
Reports To: Head of Aftercare

About the Role

Seagate Homes is looking for an organised, proactive and customer-focused Aftercare & Handover Assistant to support the successful delivery of our new homes from pre-completion through to the Defects Liability Period.

This varied role combines administrative support for both the Handover and Aftercare functions, ensuring properties are ready for occupation, handover documentation is complete, and any defects reported after occupation are managed efficiently.

You will work closely with Housing Associations, subcontractors, site teams, utility providers and internal departments to ensure an excellent customer experience and smooth project delivery.

Key Responsibilities

Handover Support

Assist in coordinating property handover programmes across multiple developments.
Prepare handover packs for Housing Associations and Shared Ownership providers.
Ensure all required documentation is complete prior to handover, including:
EPC Certificates
Electrical Installation Certificates
Gas Safe Certificates
Air Pressure Test Certificates
Building Control Completion Certificates
Warranty documentation
Home User Guides
Appliance manuals
Meter readings and utility information
Keys and key schedules
Liaise with Site Managers to ensure plots are ready for handover.
Book handover inspections with Housing Associations and Employers' Agents.
Maintain accurate handover trackers.
Assist in organising keys and handover appointments.
Ensure all handover documentation is electronically filed.

Aftercare Administration

Log all reported defects onto the company management system.
Allocate defects to the appropriate subcontractors.
Monitor outstanding defects and chase subcontractors to ensure works are completed within agreed timescales.
Keep Housing Associations updated on progress.
Arrange appointments with residents where required.
Update defect trackers and maintain accurate records.
Escalate overdue defects to the Head of Aftercare.
Confirm completed works with clients before closing work orders.

Purchase Orders & Invoice Processing

Raise Purchase Orders for defect works.
Process subcontractor invoices.
Match invoices to completed works.
Maintain accurate cost records.
Assist with subcontractor recharge administration where appropriate.
Support monthly cost reporting.

Client Communication

Act as a first point of contact for Housing Associations regarding handovers and defects.
Respond professionally to telephone and email enquiries.
Maintain positive working relationships with clients and subcontractors.
Provide regular updates on outstanding issues.

Administration

Maintain accurate electronic filing systems.
Update spreadsheets and management trackers.
Produce weekly reports on outstanding handovers and defects.
Monitor certification and documentation deadlines.
Assist with preparing reports for management meetings.
Ensure all records are accurate and up to date.

General Duties

Support the Head of Aftercare with day-to-day administration.
Assist other departments when required.
Attend internal meetings.
Help identify opportunities to improve processes and customer service.
Ensure company procedures are followed at all times.

Essential Skills & Experience

Previous administration experience.
Excellent organisational and time management skills.
Strong attention to detail.
Excellent communication skills, both written and verbal.
Good IT skills, including Microsoft Word, Excel and Outlook.
Ability to prioritise a varied workload.
Professional and customer-focused approach.
Ability to work independently and as part of a team.

Desirable Experience

Experience working within the housebuilding or construction industry.
Knowledge of affordable housing developments.
Experience working with Housing Associations.
Understanding of the housebuilding handover process.
Experience raising Purchase Orders and processing invoices.
Familiarity with defects management systems.

Personal Attributes

Friendly and approachable.
Highly organised.
Excellent attention to detail.
Reliable and dependable.
Positive attitude.
Confident communicator.
Able to remain calm under pressure.
Strong problem-solving skills.
Willingness to learn and develop.

Key Performance Indicators (KPIs)

Handover documentation completed accurately and on time.
Properties handed over without administrative delays.
Defects logged within agreed response times.
Outstanding defects monitored and followed up effectively.
Purchase Orders raised promptly.
Invoices processed accurately.
Client enquiries responded to within agreed service levels.
Accurate maintenance of trackers and records.
Positive feedback from Housing Associations and internal teams.

What We Offer

Competitive salary.
Company pension scheme.
Annual leave plus bank holidays.
Training and career development opportunities.
Supportive and friendly working environment.
Opportunity to develop within a growing and successful housebuilding business.

The Aftercare & Handover Assistant plays a key role in ensuring every home is handed over professionally and that our clients continue to receive excellent support throughout the Defects Liability Period. This position is integral to maintaining Seagate Homes' reputation for quality, service and customer satisfaction.

Benefits:

Company events
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in algarkirk

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