Customer experience manager Work, Jobs in Allestree, Dby (with Salaries)

Referrals Coordinator
Esland —Belper
- £31,500 a year
- Full-time
- Hybrid work
- Childcare
- Customer service
- School
- Annual leave
- Employee assistance programme
Quick apply
Ambition Derby Hub Community Navigator Lead
Intuitive Thinking Skills Ltd —Derby
- £33,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Operations Manager
Joseph Ash —Chesterfield
- £60,000 - £65,000 a year
- Management
- Microsoft Office
- Analysis skills
- Employee assistance programme
Quick apply
Contact Centre Manager
ReviewSolicitors Ltd —Nottingham
- £45,000 - £55,000 a year
- 8 hour shift
- Sales
- Salesforce
- In-person
- Free parking
- Annual leave
Quick apply
7d
Marketing & Partnerships Manager
PadelPlex —Nottingham
- £26,000 - £36,000 a year
- Part-time
- Hybrid work
- Hospitality
- English
- Analysis skills
Quick apply
5d
Customer Relationship Manager
DHL —Derby
- Communication skills
- Annual leave
Assistant Manager
Formula One AutoCentres —Derby
- £32,000 - £35,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Employee assistance programme
Quick apply
4d
Business Coordinator - Project Planner/ Scheduler (Social Housing Construction)
Gratton Construction Limited —Derby
- £27,000 - £32,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Sick pay
Quick apply
Marketing Manager
ONYX Insight —Nottingham
- £45,000 - £50,000 a year
- Full-time
- Sales
- Project management
Quick apply
12d
Operations Executive (Escorted Tours)
RIVIERA TRAVEL —Burton-On-Trent
- From £27,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Sourcing and Compliance Manager
Mi Hub Ltd —Derby
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
13d
Rental Co-ordinator
Hexagon Leasing —Burton-On-Trent
- £36,070 a year
- Full-time
- Bilingual
- Microsoft Word
- Administrative experience
- Free parking
- Life insurance
Quick apply
Starbucks Area Manager
EG Group —Derby
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Sales
- Leadership
- Annual leave
- Employee assistance programme
14d
Business Development Consultant
Toomey Leasing Group —Derby
- Up to £35,000 a year
- Full-time
- Sales
- Business development
- Organisational skills
Operations Manager
Shawpak —Derby
- Full-time
- Microsoft Outlook
- Computer literacy
- Leadership
- Free parking
Quick apply
Move Manager
LRG —Derby
- Monday to Friday
- Customer service
Quick apply
10d
MARKETING OPERATIONS MANAGER
Pentagon Motor Group —Derby
- Up to £50,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
Operations Manager
The Regent Health Club & Spa —Long Eaton
- £30,000 a year
- Weekend availability
- First Aid Certification
- In-person
- Leadership
- Gym membership
Quick apply
3d
Shift Manager
Greggs —Derby
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Assistant Manager - Derby Osmaston Road
BoyleSports —Derby
- £13.20 an hour
Quick apply
12d

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Referrals Coordinator

Esland -
Belper

Quick apply

Job details

Permanent | Full-time
£31,500 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme
Car scheme

Qualifications

Childcare
Customer service

Full job description

Description

We are on the lookout for a proactive team player to join our business development team supporting the Business Development Managers and working with and reporting to the Placements Director to achieve successful outcomes. This role is remote with regular visits to Esland Services and Support Centre in Belper, working 9am - 5pm Monday to Friday.

Key Responsibilities

Support the Referrals Manager in all aspects of the referral management for Esland

Supporting with all incoming referrals (via email, phone, and online portals)

Work with the Business Development Managers to understand the unique individual requirements of all Esland services, so that you have a thorough understanding of appropriate referrals for their services

Triage referrals in line with the above to and provide feedback to the LA’s where referrals are deemed inappropriate

Track inappropriate and appropriate referrals and offers on our CRM system Gold-Vision

Ensure all new placements are entered accurately and in full onto Gold-Vision at the point of placement

Support all services to obtain any paperwork required for them to make appropriate placement decisions

Be target driven

Work with the wider Business Development team to identify new contacts and opportunities within the LA’s

Contribute to the delivery and referral processes of the BD team

Manage LA and internal enquiries and be the first point of call for Esland

Maintain links with Local Authorities, Commissioning Officers, and Placement teams to create a positive working relationship

Manage the LA contact database, on our CRM system

Oversee the IPA`s (individual placement agreements) for the organization, and maintain a spreadsheet of all IPA`s

You will work with key stakeholders to ensure that all placements are well-matched and safe putting the best interests of our young people first

Attend Team Meetings

Attend relevant training or external events

Be part of a team and have fun

Overtime, after training and development potentially lead on all referral management for schools across Esland

Skills, Knowledge and Expertise

You are a team player with a positive approach to all tasks and communication

You can be tenacious and are confidentially able to challenge

You are IT able, excel, word, database, use of a computer and systems

Competent communicator and excellent verbal and written skills

You can successfully manage situations, demonstrating the ability to turn challenges into successes

You are professional and approachable to all levels of staff and management

Have excellent customer service skills

You can hit deadlines and manage different levels of workload

You are emotionally resilient, and able to deal with some sensitive information confidentially about the children we support

You will role model the Esland values, and work well with the team

Experience in the role would be advantageous but not essential, as full training will be provided

Benefits

A competitive salary of up to £31,500 per annum (depending on experience).
26 days annual leave plus bank holidays
Enrolment into Esland pension scheme
Fantastic opportunities for career development
Cycle to work scheme
Access to the Green Car Scheme
Access to our confidential Employee Assistance Programme and Online GP service 365 days a year
A £500 bonus via our 'Refer a Friend’ scheme
Relaxed dress code
Access to big-brand deals and discounts via our employee benefits scheme E-Together
A day off for your birthday (in addition to your holiday entitlement)
Access to a holiday home based in the Peak District where you can stay for free, on the company!
The opportunity to make a real difference to a child's life!

About Esland

With over 35 years of residential childcare experience, the Esland group now has more than 65 residential children’s and assessment homes, and five schools, that are spread across the Kent, Hertfordshire, Yorkshire, Derbyshire, Lincolnshire, Shropshire, Staffordshire, Wiltshire, Bedfordshire, Nottinghamshire, West Midlands and Northamptonshire regions of England.

This also includes our Esland online school accessible to children throughout the UK which helps to deliver education to children missing education by utilising our specialised Turning the Curve education programme.

With over 800 team members and over 200 young people supported we strive to help our children achieve their very best outcomes, through our bespoke residential care, education, therapeutic and activity-led wraparound services.

Quick apply

Refine Your Search

customer experience manager jobs in allestree, dby

Referrals Coordinator

Ambition Derby Hub Community Navigator Lead

Operations Manager

Contact Centre Manager

Marketing & Partnerships Manager

Customer Relationship Manager

Assistant Manager

Business Coordinator - Project Planner/ Scheduler (Social Housing Construction)

Marketing Manager

Operations Executive (Escorted Tours)

Sourcing and Compliance Manager

Rental Co-ordinator

Starbucks Area Manager

Business Development Consultant

Operations Manager

Move Manager

MARKETING OPERATIONS MANAGER

Operations Manager

Shift Manager

Assistant Manager - Derby Osmaston Road

I want to receive the latest job alerts for customer experience manager in allestree, dby

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