Department head Work, Jobs in Appley Bridge, Lan (with Salaries)

Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
4d
Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
8d
Head of Department
The Birtenshaw Group —Liverpool
- £51,773 - £55,747 a year
- Full-time
- School
- Teaching
- Free parking
- Employee assistance programme
5d
Estates Health and Safety Manager
Edge Hill University —Ormskirk
- £46,049 - £51,753 a year
- Full-time
- University
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Head of Block
Legacie Management & Lettings —Liverpool
- £75,000 - £85,000 a year
- Driving
- In-person
- Phone etiquette
Quick apply
7d
Team Member
KFC —Wigan
- Up to £12.71 an hour
- Part-time
- Restaurant
- Employee assistance programme
- Employee discount
10d
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- £60,000 a year
- Hospitality
- Bar
- Hotel
Supply Chain Coordinator
TVS Supply Chain Solutions —Chorley
- Hybrid work
- Microsoft Word
- Microsoft Excel
- ERP systems
- Employee assistance programme
- Employee discount
Head of Block / Block Director
Legacie Management & Lettings —Manchester
- £75,000 - £100,000 a year
- Full-time
- Driving
- In-person
- Phone etiquette
Quick apply
1d
Commissioning Officer
St Helens Borough Council —St Helens
- £44,075 - £46,142 a year
- Analysis skills
- Negotiation
7d
Commissioning Officer
St. Helens Council —St Helens
- £44,075 - £46,142 a year
7d
Project Manager (Projects & Programme Delivery)
Edge Hill University —Ormskirk
- £46,049 - £51,753 a year
- Full-time
- University
- Construction
- Communication skills
Executive Assistant
NRG Riverside —Skelmersdale
- £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
14d
Head of Facilities
Moya Cole Hospice —Heald Green
- £57,528 - £64,750 a year
- Data analysis skills
- Business development
- No degree
- Free parking
- Annual leave
13d
School Operations Officer
Compass Schools —Newton-le-Willows
- £22,495.13 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
ST2 Radiology Academy TSTL
NHS England —Manchester
- Part-time
- School
- Annual leave
14d
Business Manager - Head of Operations
HM Prison & Probation Service —Birkenhead
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
14d
Geography Teacher/ Head of Department - Preston
The Team @ Satis Education —Preston
- Temporary
- School
Staff Nurse - Emergency Department
Lancashire Teaching Hospitals NHS Foundation Trust —Chorley
- £32,073 - £39,043 a year
- Full-time
- University
4d
Customer Service Coordinator
TVS Supply Chain Solutions —Chorley
- Weekend availability
- Customer service
- Travel
- Communication skills

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Head of Customer Experience

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
4 days ago

Qualifications

Hospitality
Management
Customer service
First Aid Certification
Continuous improvement
Leadership

Full job description

Overview
As Head of Customer Experience, you will lead the day-to-day running of the venue, ensuring exceptional standards across customer service, operations, team performance, health and safety, and commercial delivery.

You will be responsible for creating a welcoming, engaging and memorable experience for every guest whilst ensuring the attraction operates efficiently, safely and profitably.

This is a hands-on leadership role, ideal for someone who enjoys being visible on the floor, supporting teams and driving continuous improvement.

Visitor Experience

Lead and champion an outstanding visitor experience throughout the attraction.
Monitor customer feedback and implement improvements to enhance guest satisfaction.
Ensure all areas are clean, engaging, welcoming and operating to the highest standards.
Resolve customer concerns professionally and effectively.
Create a culture where exceptional customer service is at the heart of everything we do.
Oversee the daily operation of the attraction, ensuring smooth and efficient running.
Manage staffing levels and rota planning to meet business needs.
Drive operational performance and efficiency across all departments.
Ensure all opening and closing procedures are completed correctly.
Support the delivery of special events, school visits and seasonal activities.

Team Leadership

Recruit, train, develop and inspire a high-performing team.
Conduct regular one-to-ones and performance reviews.
Create a positive, energetic and supportive working environment.
Coach managers and supervisors to deliver excellent leadership throughout the venue.
Promote a culture of accountability, teamwork and continuous improvement.

Health & Safety

Ensure full compliance with all health and safety policies and procedures.
Maintain high standards of risk management and safeguarding.
Conduct regular venue inspections and audits.

About You

We're looking for an experienced operational leader who is passionate about customer experience and enjoys working in a fast-paced visitor attraction environment.

Essential

Previous experience in an Operations Manager, General Manager, Visitor Experience Manager or similar leadership role.
Strong people management and team development experience.
Excellent customer service and complaint resolution skills.
Experience managing operational performance and KPIs.
Strong organisational and problem-solving abilities.
Confident decision-maker with the ability to remain calm under pressure.
Flexibility to work weekends, bank holidays and school holidays. (Must be committed to one day at the weekend)

Desirable

Experience within visitor attractions, leisure, hospitality, family entertainment, tourism or retail.
Health & Safety qualification.
First Aid qualification.

If you're passionate about delivering exceptional guest experiences, leading successful teams and helping create magical memories for families, we'd love to hear from you.

Applications with a cover letter will be considered first

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

department head jobs in appley bridge, lan

Head of Customer Experience

Head of Operational Delivery

Head of Department

Estates Health and Safety Manager

Head of Block

Team Member

General Manager

Supply Chain Coordinator

Head of Block / Block Director

Commissioning Officer

Commissioning Officer

Project Manager (Projects & Programme Delivery)

Executive Assistant

Head of Facilities

School Operations Officer

ST2 Radiology Academy TSTL

Business Manager - Head of Operations

Geography Teacher/ Head of Department - Preston

Staff Nurse - Emergency Department

Customer Service Coordinator

I want to receive the latest job alerts for department head in appley bridge, lan

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