Veterinary receptionist Work, Jobs in Ascot (with Salaries)

Customer Care Advisor
Voo Veterinary Group —Ripley
- £25,500 - £30,000 a year
- Part-time
- Microsoft Word
- Front desk
- IT
- Annual leave
- Employee discount
Quick apply
Veterinary Student - Weekend Receptionist & VCA
My Vet 24 7 —London
- £12.21 an hour
- Part-time
- Laboratory experience
- Organisational skills
- In-person
- Employee discount
Quick apply
10d
Receptionist – Sunday
Vets Now —Staines-upon-Thames
- £15.40 an hour
- Annual leave
Veterinary Care Assistant
Battersea Square Vets —London
- £27,000 a year
- Full-time
- Laboratory experience
- Organisational skills
- In-person
Quick apply
7d
Client Care Assistant
Medivet Group Ltd —Woking
- £26,538.48 a year
- Weekend availability
- Front desk
- Annual leave
- Employee discount
Veterinary Receptionist
Young Veterinary Partnership —London
- From £13.40 an hour
- Full-time
- Customer service
- Laboratory experience
- Front desk
- Store discount
- Employee discount
Quick apply
2d
Twilight Veterinary Receptionist
DNAVetcare —London
- Front desk
- Communication skills
- Flexible schedule
8d
Veterinary Care Assistant
DNAVetcare —London
- Up to £30,000 a year
- Weekend availability
- Health & wellbeing programme
- Employee discount
14h
Medical Practice Receptionist (Mitcham)
Cricket Green Medical Practice —Mitcham
- £12,850 a year
- Part-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Annual leave
- Sick pay
Quick apply
2d

More jobs to discover

Find similar jobs that you might be interested in.

Veterinary Student - Weekend Receptionist & VCA
My Vet 24 7 —London
Ensure the reception area remains tidy and welcoming at all times. Answer phone calls, respond to client inquiries, and provide accurate information regarding…
£12.21 an hour
Quick apply
10d
Veterinary Care Assistant
Medivet Group Ltd —London
Discounts on Medivet products and services. Deliver patient monitoring and care to pets, including walking, toileting and feeding.

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Customer Care Advisor

Voo Veterinary Group -
Ripley

Quick apply

Job details

Permanent | Part-time | Full-time
£25,500 - £30,000 a year

Benefits

Annual leave
Employee discount

Qualifications

Microsoft Word
Veterinary experience
Front desk
IT
NVQ
Communication skills

Full job description

Client Care Advisor (CCA) / Receptionist – Join the Voo Vets Family!

Location: Our Ripley Site

Hours: Full-time, 40 hours per week (Monday–Friday with 1:3 Saturdays), part time is also available

Salary: £25,500 - £30,000 DOE

Be the heartbeat of our practice

Why this role matters….

At Voo Vets, our Customer Care Advisors don’t just work on reception – they shape how our clients feel about us.

You are the first smile a client sees, the calm and reassuring voice on the phone, and the person who helps both pets and owners feel confident they’re in safe hands. From the first enquiry to the moment a client leaves our practice, you play a vital role in delivering a warm, professional and consistent experience.

If you love people, thrive in a fast-paced environment, and take pride in delivering outstanding service every day, this role is for you.

The role at a glance

As a Customer Care Advisor, you’ll be responsible for supporting the smooth day-to-day running of the practice while delivering an exceptional client experience for every pet and owner.

From managing appointments and handling enquiries to processing payments and supporting the wider team, you are a key link between our clients and our clinical teams.

From the client’s perspective, you are the face of Voo Vets and their first point of contact.

Key responsibilities

The client experience

Ensure the reception area is clean, tidy, welcoming and professional at all times

Be visible, approachable and proactive in supporting clients

Build strong, trusting relationships that encourage long-term client loyalty

Maintain attractive and well-stocked retail and pet gift displays

Face-to-face client contact

Greet clients warmly and professionally on arrival

Book appointments, manage admissions and discharges efficiently

Communicate clearly with clients, building rapport and confidence

Anticipate, identify and resolve client concerns promptly and professionally

Provide attentive support to key clients

Telephone calls & digital communication

Answer phone calls and emails in a friendly, professional manner

Quickly understand client needs and take appropriate action

Take accurate, detailed messages and pass them to the correct team member

Follow up on missed or cancelled appointments in line with practice procedures

Manage delays sensitively by keeping clients informed and reassured

Service promotion & recommendations

Support the growth of the practice by welcoming new and second-opinion clients

Confidently discuss healthcare plans with new and existing clients

Offer guidance on retail products and services available

Manage repeat prescription requests in line with protocols, Administration & systems

Complete administrative and operational tasks during non-consulting times as directed

Use practice management systems accurately and efficiently

Attend and contribute to reception team meetings

Provide feedback on processes and protocols when requested

Support cover for annual leave within your clinic and across other Voo clinics where required

Key Performance Indicators Client satisfaction and feedback

Appointment utilisation and follow-ups

Accuracy of bookings, messages and records

Contribution to team efficiency and collaboration

What we’re looking for

Essential

At least 1 year’s experience in a customer-facing role (e.g. hospitality, retail, medical or similar)

Excellent communication skills – confident, empathetic and professional

Comfortable discussing services, plans and recommendations with clients Strong

IT skills with good attention to detail

Ability to multitask and stay organised in a busy environment

A proactive, positive, “can-do” attitude

Ability to take initiative and work autonomously

Preferred

Experience in a veterinary, medical or healthcare setting

NVQ Level 4 in Customer Service

Progression

This role offers a clear pathway into the Customer Service Manager (CSM) pathway, with opportunities for development and progression within Voo Vets.

If Voo is the company for you, we would love to hear from you

Apply now and become part of the Voo Vets family!

Pay: £25,500.00-£30,000.00 per year

Benefits:

Employee discount

Work Location: In person

Quick apply

Refine Your Search

veterinary receptionist jobs in ascot

Customer Care Advisor

Veterinary Student - Weekend Receptionist & VCA

Receptionist – Sunday

Veterinary Care Assistant

Client Care Assistant