Customer experience specialist Work, Jobs in Ashington, Nbl (with Salaries)

Service Administrator
Dräger UK & Ireland —Blyth
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
Customer Assistant
Lidl —Morpeth
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
3d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Newcastle upon Tyne
- Temporary
- Customer service
Customer Management Representative (Maternity Cover)
Dräger UK & Ireland —Blyth
- Hybrid work
- Customer service
- Microsoft Office
- IT
14d
Business Support Coordinator
Turnbull's Northumbrian Foodhall Ltd —Alnwick
- £24,000 - £28,000 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Annual leave
- Employee discount
Quick apply
8h
Client Experience Host
The Watches of Switzerland Group —Newcastle upon Tyne
- Part-time
- Hospitality
- Sales
- Organisational skills
- Employee assistance programme
Project Support Officer
North Tyneside Council —North Tyneside
- £26,253 - £27,254 a year
- Full-time
- Customer service
- Contracts
- IT
3d
Customer Support Specialist
ExpenseIn —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
7h
Senior Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Master's degree
- Travel
Quick apply
4h
Technical Admin Assistant
Origin —Newcastle upon Tyne
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Work from home
- Sick pay
Quick apply
3d
Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Staff Transfer Lead - Water Regulator Transformation
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Presentation skills
- Human resources
- Leadership
2h
Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Lamesley
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
4h
Data Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- SQL
- Presentation skills
- Work from home
14d
Client Experience and Sales Specialist
Therapie Clinic —Newcastle upon Tyne
- £12.85 - £14.50 an hour
- Sales
- Customer service
- Analysis skills
- Paid training
- Annual leave
Customer Liaison Officer
Equans —Seaham
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Customer Services Specialist
Nuby UK —Birtley
- £23,000 - £25,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Store discount
Quick apply
Sales - Sales Advisor - UK
New Look —Metrocentre
- Part-time
- Microsoft Word
Product Specialist - Theory Test Content
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Microsoft Excel
- English
- Presentation skills
- Annual leave
- Employee assistance programme
10d
Account Development Manager - NHS Fleet Solutions
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £48,117 a year
- Full-time

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customer experience specialist jobs near ashington, nbl

Service Administrator

Dräger UK & Ireland
Blyth

Apply Now

Job details

Benefits

Cycle to work scheme
Canteen
Discounted gym membership
Car scheme

Qualifications

Microsoft Excel
Customer service
Microsoft Office
B2B
IT
Time management

Full job description

Who we are

Every life is unique and so are you!

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

About the role

Assist internal and external customers in all aspects of Service execution.
The role encompasses all in and outbound communication from the Service team along with Service order generation as well as the fulfilment of the core tasks.
Generate new, renewed and amended Service Contracts including but not limited to Total, Preventative Care and Sensor Exchange
Invoice Service Contracts and Orders
Service Renewal Quotation generation and follow up.
Service order generation for Field Service Engineer (FSE) equipment and ensuring that the engineer is kept informed of delivery dates
Co-ordinate fault call outs for the Field Service Engineers
Review and resolve the Service Error Log
Call handling for all internal and external customer queries in respect to service
Customer issue escalation and resolution
Management and compliance of key team tasks
Maintain & improve customer satisfaction by the provision of high-level support to customers, including ensuring timely and efficient processing of customer requests with respect to service
Assist with logistic operations in terms of invoice control & accuracy through review of receipted orders / contracts
Create and maintain accurate quotation data within Draeger systems including but not limited to SAP and CRM
Undertake any other duties and projects in order to meet personal, team and organizational objectives
Maximize potential sales of service contracts through a high level of customer service being provided.

Shared responsibilities

All employees have a responsibility:

to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

Reporting Relationships

Manager - Service Administrator Team Leader

Size of team/environment - Small team of 6 (7 including Team Lead), working within a fast-paced customer service environment

Role Requirements

Education/Qualifications

Educated to Secondary Education level or equivalent commercial experience is essential

Related Experience

IT knowledge: MS Office
Customer orientation

Ability to organise and prioritise
Ability to work as part of a team and as an individual
Reliability
Experienced in phone-based business to business customer service within a specialist team
Experience of working to targets

Skills, Special Competencies

Exceptional Customer Service Skills. - Essential
Knowledge of Draeger Products – Desirable
SAP and CRM – Advantagious
Microsoft Excel-Desirable
Time Management Skills-Esstential
Empathy-Essential
Eye for Accuracy-Essential
Team player
The ability to work using own initative

Dräger‘s Benefits

27 days holiday plus bank holidays, with option to purchase up to 3 additional days
Flexi scheme
Hybrid working available
Discounted critical illness cover, dental cover and partner life assurance
Healthcare cash plan
Subsidised canteen
Discounted shopping & leisure vouchers
MyClub Nissan car scheme
Cycle to Work
Gym membership discounts – up to 25%
Charity Giving scheme

Dräger‘s dedication

At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply!.

Apply Now

Refine Your Search

customer experience specialist jobs in ashington, nbl

Service Administrator

Customer Assistant

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Management Representative (Maternity Cover)

Business Support Coordinator

Client Experience Host

Project Support Officer

Customer Support Specialist

Senior Applied AI Engineer – Prompting & Evaluation

Technical Admin Assistant

Technical Support Specialist

Staff Transfer Lead - Water Regulator Transformation

Applied AI Engineer – Prompting & Evaluation

Data Analyst

Client Experience and Sales Specialist

Customer Liaison Officer

Customer Services Specialist

Sales - Sales Advisor - UK

Product Specialist - Theory Test Content

Account Development Manager - NHS Fleet Solutions

I want to receive the latest job alerts for customer experience specialist in ashington, nbl

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