Operations consultant Work, Jobs in Ashtead, Sry (with Salaries)

User Support Analyst
AtkinsRéalis —Epsom
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- SharePoint
4d
Senior Consultant
VFS SPV Ltd —London
- £55,000 - £75,000 a year
- Full-time
- Engineering
- English
- Master's degree
- Free parking
Quick apply
Technical Success Consultant
Commusoft —London
- £37,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Negotiation
ITIL Implementation Consultant
Pink Elephant EMEA —London
- Hybrid work
- IT
- Communication skills
Quick apply
3d
Operations and Improvement Consultant - Process Optimisation in Financial Services
PA Consulting —London
- Full-time
- Hybrid work
- IT
- Financial services
- Leadership
- Annual leave
Quick apply
Sales & Operations Manager - Destination Weddings
Ionian Weddings —Guildford
- £45,000 - £55,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Work from home
Quick apply
13d
Member Services Professional
American Express —Hounslow
- Weekend availability
- Travel
- Communication skills
- Life insurance
Contracts Manager
Maydencroft Limited —Windsor
- £40,000 - £45,000 a year
- Full-time
- Microsoft Word
- Management
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
12d
Senior Process Consultant
KBR —Leatherhead
- Full-time
- Microsoft Powerpoint
- Engineering
- English
Vehicle Delivery Customer Service Advisor / Driver
Solus Accident Repair Centres —Epsom
- £28,808 - £31,820 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee discount
Sage ERP Software Support Consultant (Finance)
Mysoft —Fleet
- Full-time
- Hybrid work
- Microsoft Excel
- Software troubleshooting
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Salon Receptionist & Consultant
A-List Lace Hair —London
- From £15 an hour
- Part-time
- Customer service
- English
- Administrative experience
Quick apply
MES Consultant
Infor —Farnborough
- Full-time
- Hybrid work
- Spanish
- English
- SQL
Strategic Project Manager
NAVEX —London
- From £75,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- PMP
Counter Fraud Training Officer
Cifas —London
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Education
- Mentoring
- Organisational skills
- Annual leave
Quick apply
6d
Principal Process Consultant
KBR —Leatherhead
- Full-time
- Microsoft Powerpoint
- Engineering
- English
Principal Technical Consultant – Asset Integrity & Asset Management
KBR —Leatherhead
- Full-time
- Maintenance
- English
- Continuous improvement
Science Estates Support Officer
Animal and Plant Health Agency —New Haw
- £33,350 - £34,435 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Asset Manager
Land Securities —London
- Full-time
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
11d
Business Analyst (Consultant Grade)
Palladium Digital —London
- Hybrid work
- Analysis skills
- Bachelor's degree
- Agile
- Annual leave
Quick apply

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User Support Analyst

AtkinsRéalis -
Epsom

Apply Now

Job details

Full-time
4 days ago

Qualifications

Customer service
ITIL
Organisational skills
SharePoint
IT
Problem management
Communication skills

Full job description

Overview

The User Support Analyst provides day‑to‑day support within IT Service Operations, helping to keep services running smoothly and ensuring a positive end‑user experience.

The role focuses on handling incidents and requests, supporting service performance, and contributing to continuous improvement activities. The analyst works closely with the wider Service Operations team to maintain stable services and develop their technical and support capabilities over time.

Your role

BAU Service Operations Support

Provide day‑to‑day support for Service Desk activities, including incidents, requests, and end‑user queries.
Work to agreed service targets (SLAs, OLAs, KPIs) by managing and progressing tickets effectively.
Prioritise and manage workload to maintain ticket queues and service levels.
Support the resolution of more complex issues with guidance from senior team members.
Provide additional support during busy periods as required.

Team Support & Collaboration

Work collaboratively with other analysts and wider IT teams.
Share knowledge and contribute to a positive and supportive team environment.
Follow established processes and guidance from senior colleagues.
Raise issues, risks, or blockers to senior team members or the Service Lead.

Service Improvement & Continuous Improvement (CSI)

Identify areas where services or processes can be improved.
Contribute to service improvement activities and team discussions.
Support efforts to reduce repeat issues and increase first contact resolution.
Assist with maintaining knowledge articles and self‑service content.

Project & Change Support

Support project and change activities as required.
Assist with testing, documentation, and service transition tasks.
Help ensure new or updated services are ready for support in BAU.

Service Performance, Reporting & Insights

Monitor performance against individual and team service targets.
Support the production of service reports where required.
Highlight recurring issues or trends to senior team members.

Service Quality, Process & Governance

Ensure tickets are logged, updated, and resolved to a high standard.
Follow ITIL processes (Incident, Request, Problem Management).
Adhere to Service Operations standards, processes, and governance.

Knowledge Management & Capability Development

Create and update knowledge base articles.
Use knowledge tools effectively to support issue resolution.
Actively develop technical and end‑user support skills.
Participate in training and development activities.

Stakeholder & Communication Support

Communicate clearly and professionally with end users and stakeholders.
Provide timely updates on incidents and requests.
Escalate issues appropriately when required.

Specialist Services & End‑User Support

Support a range of business applications and collaboration tools.
Develop skills in Microsoft Teams, SharePoint, and Email services.
Adapt to new tools and technologies as required.

Accountability

Deliver consistent, high‑quality user support.
Help maintain stable and reliable IT services.
Contribute to team performance and continuous improvement.

About you

Experience working in an IT Service Desk or User Support role.
Understanding of ITIL processes (Incident, Request, Problem Management).
Strong problem‑solving and organisational skills.
Good communication and customer service skills.
Ability to work effectively as part of a team.
Willingness to learn and develop technical and support skills.
Ability to obtain and maintain relevant security clearance (e.g. BPSS, SC) as required.

Additional Requirements

Must be eligible for, and able to maintain, the required level of security clearance for the role.

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life.

Be rewarded.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Additional information

Security clearance

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.

Apply Now

Refine Your Search

operations consultant jobs in ashtead, sry

User Support Analyst

Senior Consultant

Technical Success Consultant

ITIL Implementation Consultant

Operations and Improvement Consultant - Process Optimisation in Financial Services

Sales & Operations Manager - Destination Weddings

Member Services Professional

Contracts Manager

Senior Process Consultant

Vehicle Delivery Customer Service Advisor / Driver

Sage ERP Software Support Consultant (Finance)

Salon Receptionist & Consultant

MES Consultant

Strategic Project Manager

Counter Fraud Training Officer

Principal Process Consultant

Principal Technical Consultant – Asset Integrity & Asset Management

Science Estates Support Officer

Asset Manager

Business Analyst (Consultant Grade)

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