Customer experience manager Work, Jobs in Ashton In Makerfield, Gtm (with Salaries)

Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
6d
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
3d
Guest Experience Manager
Forest Holidays —Frodsham
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
Sales - Sales Advisor - UK
New Look —Wigan
- Part-time
- Microsoft Word
Internal Communications Manager
Wingstop - Senior Operations —Preston
- Up to £50,000 a year
- Full-time
- Annual leave
- Work from home
Quick apply
Senior Customer Journey Product Manager
CAML —Manchester
- £75,000 - £85,000 a year
- Full-time
- Agile
3d
Hub Team Manager
B&Q —St Helens
- £35,000 - £40,000 a year
- Part-time
- Sales
- Annual leave
- Employee assistance programme
Duty Operations Manager
Edu-Lettings UK Ltd —Wigan
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
3d
Senior Customer Experience Manager
Kingswell Optical Studio —Liverpool
- £3,800 - £5,500 a month
- Full-time
- Management
- English
- Analysis skills
Quick apply
19h
Store Manager
Aldi —Westhoughton
- £52,910 - £69,000 a year
- Annual leave
Customer Success Manager
30Seconds Group Ltd —Manchester
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Work from home
Quick apply
2d
Business Development Manager - North West
The Rudd Group —St Helens
- Up to £37,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Flexitime
- Referral programme
Quick apply
14h
Park Manager
Royal Umpire Holiday Park —Croston
- Up to £35,000 a year
- Weekend availability
- Hospitality
- Management
- First Aid Certification
- Free parking
- Store discount
Quick apply
2d
Key Account Manager
DCBL —Runcorn
- £40,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
11h
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Merchandiser - Wigan
Smiths News —Wigan
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
14d

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customer experience manager jobs near ashton in makerfield, gtm

Head of Customer Experience

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
6 days ago

Qualifications

Hospitality
Management
Customer service
First Aid Certification
Continuous improvement
Leadership

Full job description

Overview
As Head of Customer Experience, you will lead the day-to-day running of the venue, ensuring exceptional standards across customer service, operations, team performance, health and safety, and commercial delivery.

You will be responsible for creating a welcoming, engaging and memorable experience for every guest whilst ensuring the attraction operates efficiently, safely and profitably.

This is a hands-on leadership role, ideal for someone who enjoys being visible on the floor, supporting teams and driving continuous improvement.

Visitor Experience

Lead and champion an outstanding visitor experience throughout the attraction.
Monitor customer feedback and implement improvements to enhance guest satisfaction.
Ensure all areas are clean, engaging, welcoming and operating to the highest standards.
Resolve customer concerns professionally and effectively.
Create a culture where exceptional customer service is at the heart of everything we do.
Oversee the daily operation of the attraction, ensuring smooth and efficient running.
Manage staffing levels and rota planning to meet business needs.
Drive operational performance and efficiency across all departments.
Ensure all opening and closing procedures are completed correctly.
Support the delivery of special events, school visits and seasonal activities.

Team Leadership

Recruit, train, develop and inspire a high-performing team.
Conduct regular one-to-ones and performance reviews.
Create a positive, energetic and supportive working environment.
Coach managers and supervisors to deliver excellent leadership throughout the venue.
Promote a culture of accountability, teamwork and continuous improvement.

Health & Safety

Ensure full compliance with all health and safety policies and procedures.
Maintain high standards of risk management and safeguarding.
Conduct regular venue inspections and audits.

About You

We're looking for an experienced operational leader who is passionate about customer experience and enjoys working in a fast-paced visitor attraction environment.

Essential

Previous experience in an Operations Manager, General Manager, Visitor Experience Manager or similar leadership role.
Strong people management and team development experience.
Excellent customer service and complaint resolution skills.
Experience managing operational performance and KPIs.
Strong organisational and problem-solving abilities.
Confident decision-maker with the ability to remain calm under pressure.
Flexibility to work weekends, bank holidays and school holidays. (Must be committed to one day at the weekend)

Desirable

Experience within visitor attractions, leisure, hospitality, family entertainment, tourism or retail.
Health & Safety qualification.
First Aid qualification.

If you're passionate about delivering exceptional guest experiences, leading successful teams and helping create magical memories for families, we'd love to hear from you.

Applications with a cover letter will be considered first

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in ashton in makerfield, gtm

Head of Customer Experience

Head of Customer Experience

Guest Experience Manager

Sales - Sales Advisor - UK

Internal Communications Manager

Senior Customer Journey Product Manager

Hub Team Manager

Duty Operations Manager

Journey Analyst

Senior Customer Experience Manager

Store Manager

Customer Success Manager

Business Development Manager - North West

Park Manager

Key Account Manager

Senior Customer Service Manager

Service Manager

Customer Success Manager

Merchandiser - Wigan

Customer Service Manager X2

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