Front office manager Work, Jobs in Ayr, Sct (with Salaries)

General Assistant (Front Office)
Western House Hotel —Ayr
- £12.71 an hour
- Hotel
- Front desk
- In-person
Quick apply
6d
Receptionist
Mercure Ayr —Ayr
- £12.90 an hour
- Part-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
13d
Front of House
Dains —Kilmarnock
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
Quick apply
4d
Food and Beverage Supervisor
Verde Resorts —Irvine
- £13.21 an hour
- Weekend availability
- Bar
- Customer service
- Restaurant management
- Employee assistance programme
- Employee discount
Quick apply

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General Assistant (Front Office)
Western House Hotel —Ayr
Answering all incoming and internal telephone calls as per company standard. To ensure that the reception and reception lounge area are kept clean and tidy and…
£12.71 an hour
Quick apply
6d
Receptionist
RAD Hotel Group —Ayr
Answering calls and responding to enquiries from prospective customers and guests, taking messages where required. Full UK driving licence preferred.
£11.05 - £12.91 an hour
Quick apply
13d

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General Assistant (Front Office)

Western House Hotel
Ayr

Quick apply

Job details

Permanent
£12.71 an hour
6 days ago

Qualifications

Guest check-in and check-out
Customer service call handling
Guest relations
Closing procedures
Arranging restaurant reservations
Filing
Internal department liaison
Accommodation booking
Front desk
Night audit bookkeeping
Guest services telephone call handling
Bookkeeping
Cash handling
Hotel front office operations

Full job description

Job purpose:To maximise guest satisfaction and to ensure all duties as stated in the reception checklists are carried out in full and in the correct manner, which will ensure the smooth running of the department.

Main duties (Reception):

To ensure that all guests are treated with the utmost understanding, kindness and warmth.

To ensure that the reception and reception lounge area are kept clean and tidy and offer a welcoming atmosphere.

Answering all incoming and internal telephone calls as per company standard.

Carrying out all guest arrivals and departures to the company standard, including the procedures for rooming a guest on arrival.

Responsibility for all reception floats, banking and monies, including the main safe.

Responsibility for all key & float issuing – ensuring all relevant details are recorded.

Carrying out all early morning call and newspaper requests from guests where applicable.

Ensuring all relevant charges are posted to guest’s rooms and all financial transactions are balanced recorded and correct.

Liaising with all other departments to ensure smooth running of the hotel.

Ensuring all reports required to be kept on file are printed from hotel executive and filed in an appropriate manner.

Liaising with the Head Receptionist on a day-to-day basis to ensure the smooth running of the department.

To ensure completed checklists are filed in the correspondence folder at the end of each shift.

To work within Health and Safety Regulations at all times.

Additional duties:

Answering reservation calls and processing reservations to the company standard.

Taking wedding/function enquiries and passing these to the relevant manager to deal with.

Taking messages for other departments and ensuring these are passed on to the relevant manager.

Taking lunch/dinner reservations, recording these and passing to the Restaurant Supervisor/ Manager.

Processing foreign exchange for hotel guests, adhering to the ‘money laundering’ policy.

Ensuring that any petty cash issued to any member of staff is signed for and that a receipt is obtained to cover the purchase as per the company procedure.

Ensuring the booking of staff taxis complies with company policy.

To assist with Door duties and Night Porter / Auditor duties (following Night Auditor training)

Any other duties as specified by the Reception Manager

Pay: £12.71 per hour

Work Location: In person

Quick apply

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