Dispatchers Work, Jobs in Bacton, Sfk (with Salaries)

Service Coordinator / Service & Workshop Controller
Aquajet Cleaning Equipment Ltd —Needham Market
- £27,000 - £36,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Computer skills
- Free parking
Quick apply
1h
Vehicle Movement Administrator (Part-time)
Knowles Fleet —Colchester
- £28,129.46 a year
- Part-time
- Customer service
- Analysis skills
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
9d
Call Centre Operator
Boing Rapid Secure Ltd —Wymondham
- £29,500 - £32,500 a year
- 12 hour shift
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
3d
Customer Service Apprentice
MGF —Bury St. Edmunds
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Free parking
- Annual leave
Quick apply
Customer Service Coordinator
Eastern Concrete Ltd —Stowmarket
- Up to £35,000 a year
- Full-time
- Microsoft Outlook
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Dispatch Operative
Peake Fruit Ltd —Ardleigh
- From £14.27 an hour
- Full-time
- Forklift
- Warehouse experience
- In-person
- Free parking
Quick apply
3d
Transport Administrator Assistant
3B Recycling Limited —Barham
- Full-time
- Analysis skills
- In-person
- Phone etiquette
Quick apply
9d
Traffic Dispatcher
Biffa Waste Services —Ipswich
- Full-time
Quick apply
8d
Depot Support Operative
Maritime Transport —Ipswich
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Scheduler & Permitter
M Group —Bury St. Edmunds
- Communication skills
- Annual leave
- Employee assistance programme
9d
Scheduler
Dalkia —Ipswich
- Monday to Friday
- Annual leave
- Employee assistance programme
Despatch FLM 4 on 4 off AM
2 Sisters Food Group —Bungay
- £616.78 a week
- Overtime
- Bakery
- Organisational skills
- Warehouse experience
- Free parking
- Employee assistance programme
Quick apply
Dispatch Operative
Gressingham Foods —Worlingworth
- £13.45 - £13.80 an hour
- Night shift
- Quality control
Traffic Operator
Seven Logistics —Felixstowe
- £30,000 - £40,000 a year
- Full-time
- Management
- Computer literacy
- Analysis skills
- Employee assistance programme
Quick apply

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dispatchers jobs near bacton, sfk

Service Coordinator / Service & Workshop Controller

Aquajet Cleaning Equipment Ltd
Needham Market

Quick apply

Job details

Permanent | Full-time
£27,000 - £36,000 a year
1 hour ago

Benefits

Free parking
On-site parking

Qualifications

Computer literacy
Logistics
Process improvement
Internal department liaison
Microsoft Office Suite
Email software
Complaint handling
Analysis skills
Transportation management systems
Computer skills
Customer interaction
Planned maintenance
Rota coordination

Full job description

Job Overview

Aquajet Cleaning Equipment is a long-established, family-run business specialising in the manufacture, supply, service and repair of professional cleaning equipment.

We are looking for a Service Coordinator / Service & Workshop Controller to join our team and play a key role at the centre of our busy Service Department.

We're deliberately keeping an open mind about the level of experience we're looking for.

You may already be an experienced Service Coordinator or Controller who is comfortable managing field engineers and wants the opportunity to take on greater responsibility. Equally, you may have strong administration, customer service and organisational experience and be looking for the opportunity to develop into a more senior operational role.

Our aim is to develop this position so that the successful person can increasingly take ownership of the field service operation, breakdowns, planned maintenance and workshop workload, allowing senior management to focus on the wider operation and development of the business.

Duties

Your responsibilities will develop depending on your experience, but will include:

Acting as a key point of contact for customers requiring servicing, repairs and breakdown support.
Logging and managing breakdowns, service requests and customer enquiries.
Coordinating the day-to-day workload and diaries of our field service engineers.
Booking planned servicing, maintenance and repair visits, while prioritising urgent breakdowns.
Allocating engineers based on location, availability, experience and job requirements.
Liaising with engineers throughout the day and adjusting schedules as workloads and priorities change.
Keeping customers informed regarding engineer attendance, job progress and any required follow-up work.
Reviewing completed job sheets and service reports to identify parts requirements, further repairs and return visits.
Preparing and sending repair quotations and following these through to approval and booking.
Monitoring outstanding jobs to ensure work continues to progress through to completion.
Liaising with our Parts, Sales, Workshop and Accounts teams to ensure jobs are completed efficiently.
Ensuring completed jobs contain the information required for invoicing and maintaining accurate customer, machine and service records.

For a more experienced candidate, the role can also include greater responsibility for:

Taking overall day-to-day control of the field service schedule and making operational decisions when priorities change.
Monitoring engineer utilisation, travelling time and scheduling efficiency.
Coordinating planned maintenance programmes and service contract commitments.
Managing more complex or long-running jobs, including those awaiting parts, quotations, customer approval or return visits.
Preparing and managing more complex repair and refurbishment quotations.
Handling customer service issues and complaints and taking ownership through to resolution.
Identifying repair, replacement and additional service opportunities.
Monitoring outstanding and unbilled work to help ensure jobs are progressed and invoiced promptly resolving any disputes.
Coordinating the flow of work between field engineers and our workshop.
Helping develop and improve Service Department processes and procedures.
Producing useful management information on workload, outstanding jobs, engineer utilisation and service performance.

Experience

Experience within field service, workshop, engineering, plant hire, machinery, automotive, facilities, maintenance or a similar service environment would be advantageous, but isn't essential.

Highly organised and comfortable managing several priorities at once.
Confident communicating with customers and engineers.
Able to remain calm and make sensible decisions when plans change.
Proactive rather than waiting to be told what needs doing.
Comfortable taking ownership of problems and seeing them through.
Commercially aware and able to understand the importance of costs, quotations and getting jobs completed.
Confident using computer systems, email and Microsoft Office.
A good team player who can work across different departments.

This is an opportunity to join a business where you can make a genuine impact rather than simply becoming another member of a large service desk.

As we continue to develop the business, we want the person joining us to have the opportunity to develop with it and become an important part of how our Service operation is run.

Pay: £27,000.00-£36,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

dispatchers jobs in bacton, sfk

Service Coordinator / Service & Workshop Controller

Vehicle Movement Administrator (Part-time)

Call Centre Operator

Customer Service Apprentice

Customer Service Coordinator

Dispatch Operative

Transport Administrator Assistant

Traffic Dispatcher

Depot Support Operative

Scheduler & Permitter

Scheduler

Despatch FLM 4 on 4 off AM

Dispatch Operative

Traffic Operator

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