Brand manager Work, Jobs in Banbury, Oxf (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
8d
General Manager
Vertu Motors —Banbury
- £90,000 - £120,000 a year
- Full-time
Quick apply
Estate Agent
The Property Experts —Banbury
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Deputy Manager
Home Bargains —Banbury
- £34,551 a year
- Part-time
- Customer service
- Supervising experience
- IT
- Store discount
- Annual leave
Quick apply
12d
Senior National Account Manager
DCS Group (UK) Ltd —Banbury
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Quick apply
Head of Manufacturing Operations
Lunaz Tech Ltd —Towcester
- £65,000 - £80,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Referral programme
Quick apply
Operations Manager
Restaurant Associates —Croughton
- £60,000 a year
- Hospitality
- Management
- Leadership
- Free parking
- Employee discount
14d
Store Manager
NEXT —Banbury
- From £40,047 a year
- Weekend availability
- Employee discount
11d
Senior Sales Manager (Wholesale)
Joma Jewellery and Katie Loxton —Banbury
- £50,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
- Communication skills
- Employee discount
12h
Deputy Account Director
Chartwells —Northampton
- £70,000 a year
- Hospitality
- Project management
- Continuous improvement
- Employee discount
Operations Manager - Bershka Oxford
INDITEX —Oxford
- Full-time
- Employee discount
Quick apply
Head of Commercial
CEVALogistics —Banbury
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
10d
Assistant Brand Manager
Buttress Group Ltd —Brackley
- £30,000 - £35,000 a year
- Marketing
- Social media management
- Organisational skills
- Employee discount
Quick apply
Retail Deputy Manager
The Works —Banbury
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Sales Manager
The Property Experts —Oxford
- £60,000 - £100,000 a year
- In-person
Quick apply
Senior Regional Field Team Manager
CPM UK —Oxford
- £55,000 a year
- Weekend availability
- Sales
- Analysis skills
- Team management
- Paid training
- Employee discount
Quick apply
Assistant Store Manager
Mountain Warehouse —Banbury
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Store Manager
Michael Kors —Bicester
- £45,000 - £60,000 a year
- Full-time
- English
- Communication skills
- Employee discount
SEO Manager
Joma Jewellery and Katie Loxton —Banbury
- Monday to Friday
- Hybrid work
- Presentation skills
- Communication skills
- Work from home
- Employee discount
3d

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
8 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

brand manager jobs in banbury, oxf

Customer Experience Manager

General Manager

Estate Agent

Deputy Manager

Senior National Account Manager

Head of Manufacturing Operations

Operations Manager

Store Manager

Senior Sales Manager (Wholesale)

Deputy Account Director

Operations Manager - Bershka Oxford

Head of Commercial

Assistant Brand Manager

Retail Deputy Manager

Sales Manager

Senior Regional Field Team Manager

Assistant Store Manager

Sr Client Success Manager

Store Manager

SEO Manager

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