Operations team Work, Jobs in Banbury, Oxf (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Vehicle Inspector
CEVALogistics —Banbury
- Full-time
- IT
- In-person
- Annual leave
- Employee discount
Team Member Warehouse
Warburtons —Banbury
- £658.09 - £685.06 a week
- Full-time
- Organisational skills
- Warehouse experience
- Communication skills
- Employee discount
3d
Head of Operations
GXO Logistics —Northampton
- Up to £80,000 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
6d
Centre Manager - Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Store Assistant
Toolstation —Banbury
- £12.87 an hour
- Part-time
- Employee discount
7d
Customer Services Supervisor
DHL —Banbury
- £35,901 a year
- Monday to Friday
- Management
- Free parking
- Annual leave
5d
Service Colleague (Express)
ASDA —Banbury
- £13.10 - £15.64 an hour
- Full-time
- Employee assistance programme
- Employee discount
14d
Head of Manufacturing Operations
Lunaz Tech Ltd —Towcester
- £65,000 - £80,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Referral programme
Quick apply
Production Operator
L M Manufacturing Ltd —Northampton
- £25,369.80 - £27,000.00 a month
- Overtime
- In-person
- Leadership
- Mechanical knowledge
- Annual leave
- Sick pay
Quick apply
4d
Customer and Trading Manager - Small Supermarket
Sainsbury's —Banbury
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
7d
Graduate Management Trainee - Banbury / Bicester
Enterprise Mobility —Banbury
- Full-time
- Sales
- Customer service
- Bachelor's degree
Installation Team Leader
FCDO Services —Hanslope
- £41,036 a year
- Full-time
- Presentation skills
- IT
- Communication skills
- Annual leave
14d
Operations Manager
Restaurant Associates —Croughton
- £60,000 a year
- Hospitality
- Management
- Leadership
- Free parking
- Employee discount
General Assistant
Genuine Dining Company —Chipping Norton
- £29,244.80 a year
- Full-time
- Serving
- Hospitality
- Customer service
- Free parking
- Gym membership
Quick apply
13d
House Manager
Cora Partners —Banbury
- £60,000 - £70,000 a year
- Full-time
- Hospitality
- Hotel
- Team management
- Life insurance
Service Desk Advisor
Willow Communications Limited —Northampton
- £27,000 a year
- Full-time
- No experience needed
- IT
- In-person
- Employee assistance programme
- Sick pay
Quick apply
3d
Assembly Production Operative
Prodrive —Banbury
- Assembly
- Employee discount
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Banbury
- Full-time
- Customer service
- English
- Administrative experience
Customer and Trading Manager - Convenience
Sainsbury's —Banbury
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
7d

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

operations team jobs in banbury, oxf

Customer Experience Manager

Vehicle Inspector

Team Member Warehouse

Head of Operations

Centre Manager - Banbury Lodge

Store Assistant

Customer Services Supervisor

Service Colleague (Express)

Head of Manufacturing Operations

Production Operator

Customer and Trading Manager - Small Supermarket

Graduate Management Trainee - Banbury / Bicester

Installation Team Leader

Operations Manager

General Assistant

House Manager

Service Desk Advisor

Assembly Production Operative

Delivery Station Liaison Agent

Customer and Trading Manager - Convenience

I want to receive the latest job alerts for operations team in banbury, oxf

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