Risk management lead Work, Jobs in Banstead, Sry (with Salaries)

Operational Excellence & Process Improvement Lead
Communitas Clinics —Croydon
- £31,049 a year
- Full-time
- Administrative experience
- Human resources
- In-person
Quick apply
Web & Digital Manager
The Lucy Faithfull Foundation —Epsom
- £38,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Annual leave
- Work from home
Quick apply
5h
Chief Information Officer
Infovista —Guildford
- Presentation skills
Surrey and Sussex WorkWell Strategic Programme Manager
Surrey County Council —Reigate
- £63,823 - £70,099 a year
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Programme Lead- Families First Partnership
London Borough of Sutton —Sutton
- £58,461 - £69,984 a year
- Full-time
- Hybrid work
- Project management
- Annual leave
- Employee discount
3d
Programme Management Office (PMO) Lead
Carwow —London
- Full-time
- Hybrid work
- PMP
- IT
- Leadership
3d
SEND Schools Commissioning & Delivery Lead
Excelcare Holdings —Bromley
- £65,000 - £72,000 a year
- Full-time
- Project management
- Travel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Senior Strategy & Transformation Lead
Central and North West London NHS Foundation Trust —London
- £75,328 - £86,114 a year
- Full-time
1d
Assistant Director of Mental Health & Autism
Active Prospects —Reigate
- £75,000 a year
- Full-time
- Hybrid work
- Management
- Employee assistance programme
Quick apply
6d
Head of Enterprise Risk Management
Capital Resourcing Group —London
- £100,000 - £160,000 a year
- Full-time
- Hybrid work
- Financial services
Quick apply
Transformation Management Lead - Principal
Apollo —London
- Full-time
- Analysis skills
- Bachelor's degree
- AI
Senior Manager, Operational Risk Management
Royal Bank of Canada —London
- Full-time
- Mentoring
- Financial services
- Leadership
13d
Delivery Programme Manager
North London NHS Foundation Trust —London
- £75,328 - £86,114 a year
- Full-time
- Annual leave
2d
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
10d
Senior Director, Enterprise Risk Management
Airwallex —London
- Full-time
- Master's degree
- Bachelor's degree
- Business
Product Owner, Regulatory Intelligence and Engagement
GlaxoSmithKline —London
- Full-time
- Bachelor's degree
- No degree
- Product management
3h
Behaviour and Safeguarding Lead
Merrywood House Independent Special school —Dorking
- £40,000 - £55,000 a year
- Full-time
- Working with children
- Bachelor's degree
- In-person
Quick apply
2d
Project Manager
Saputo Inc. —Weybridge
- Full-time
- Project management
- Travel
- Communication skills
- Free parking
- Work from home
3h
Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
4d
Customer Success Team Lead
Log my Care —London
- £70,000 - £75,000 a year
- Hybrid work
- Leadership
- Communication skills

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Operational Excellence & Process Improvement Lead

Communitas Clinics -
Croydon

Quick apply

Job details

Permanent | Full-time
£31,049 a year

Qualifications

Adobe Captivate
Administrative experience
Quality assurance
Human resources
Communication skills
Teaching

Full job description

ROLE TITLE: Operational Excellence & Process Improvement Lead

REPORTS TO: Head Of Operational Excellence
LOCATION: Hybrid (Head Office + service sites)

JOB PURPOSE

This role is responsible for driving consistency, quality, and efficiency across administrative teams at Communitas.

The post holder will act as a subject matter expert in administrative processes and systems, identifying variation, simplifying workflows, and ensuring consistent adoption across all services.

Training is used as a tool to embed standard ways of working, not as a standalone function.

The role requires someone who can translate real operational processes into practical, usable training, and confidently support teams to adopt and sustain improved ways of working.

KEY RESPONSIBILITIES

1. Process Standardisation & Improvement

Identify inconsistencies and inefficiencies in administrative processes across services
Define and document clear, standardised ways of working (SOPs)
Work with operational leads to implement and embed improvements
Simplify complex workflows into practical, repeatable steps

2. Training Delivery (Applied, Not Theoretical)

Deliver practical, process-driven training for new and existing staff
Lead onboarding programmes that ensure staff can perform core admin functions confidently
Deliver refresher and targeted training where performance gaps are identified
Adapt training to reflect real service pressures and workflows, not ideal scenarios

3. Capability Building & Behaviour Change

Build admin team confidence, competence, and accountability
Provide hands-on coaching and follow-up support, not just one-off training sessions
Challenge inconsistent practices and reinforce standard approaches
Support managers in addressing performance gaps linked to process adherence

4. Systems & Workflow Expertise

Act as a key user of administrative systems (e.g. patient management systems)
Ensure training reflects how systems are actually used in practice
Identify and resolve common system-related issues impacting workflow

5. Cross-Team Consistency

Work across clusters to ensure one consistent approach to administration
Collaborate with Service Managers and Leads to align processes and expectations
Reduce variation in how services operate

6. Quality & Continuous Improvement

Monitor adherence to agreed processes
Identify risks, gaps, and areas for improvement
Use feedback and observation to continuously refine training and processes
Support audits and quality assurance activities

ESSENTIAL SKILLS

Ability to simplify complex processes into clear, practical steps
Strong communication skills with confidence to challenge and influence others
Ability to build credibility with operational teams
Highly organised with strong attention to detail
Confident delivering training in both group and 1:1 settings
Problem-solving mindset with a focus on practical solutions
Ability to work independently across multiple services

ESSENTIAL EXPERIENCE

Experience working in an administrative or operational environment
Experience improving or standardising processes, not just following them
Experience training, coaching, or supporting colleagues in real work settings
Experience working across multiple teams or departments
Experience using administrative or patient management systems

DESIRABLE (BUT IMPORTANT SIGNALS)

Experience working in healthcare or similar regulated environments
Experience supporting onboarding or induction programmes
Experience identifying performance gaps and implementing improvements

WHAT SUCCESS LOOKS LIKE

Administrative processes are consistent across services
New starters become effective more quickly
Teams follow clear, standard ways of working
Reduced errors, duplication, and confusion
Managers report improved admin performance and reliability

KEY BEHAVIOURS REQUIRED

Comfortable working in messy, inconsistent environments
Willing to challenge existing ways of working constructively
Focused on practical outcomes, not theory
Resilient when facing resistance to change
Takes ownership of problems and drives solutions

This role is not suited to candidates whose experience is primarily within corporate learning and development without direct operational process ownership.

Pay: £31,049.00 per year

Work Location: In person

Quick apply

Refine Your Search

risk management lead jobs in banstead, sry

Operational Excellence & Process Improvement Lead

Web & Digital Manager

Chief Information Officer

Surrey and Sussex WorkWell Strategic Programme Manager

Programme Lead- Families First Partnership

Programme Management Office (PMO) Lead

SEND Schools Commissioning & Delivery Lead

Senior Strategy & Transformation Lead

Assistant Director of Mental Health & Autism

Head of Enterprise Risk Management

Transformation Management Lead - Principal

Senior Manager, Operational Risk Management

Delivery Programme Manager

Head of Client Services

Senior Director, Enterprise Risk Management

Product Owner, Regulatory Intelligence and Engagement

Behaviour and Safeguarding Lead

Project Manager

Control Centre Duty Manager

Customer Success Team Lead

I want to receive the latest job alerts for risk management lead in banstead, sry

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