Job Introduction
Pinnacle Group are looking for a Content & Digital Communications Executive to join our Marketing & Communications team within the Central Division and help tell the story of our work and the impact it delivers. This is a hands-on, varied role focused on producing engaging content and capturing real-world case studies from across the business, playing a key part in showcasing the social, environmental and community impact we create for clients and partners. In this role, you’ll play a key role in helping our investment clients evidence the real-world impact of their investments. You’ll be equally comfortable working at your desk and out on site, interviewing colleagues and stakeholders, capturing authentic stories and turning them into compelling written, visual and video content across our digital channels.
Our Central Services team provides expert support across our business – from governance, compliance and business development to finance, marketing, HR, and IT. By partnering with our frontline operations, they help drive performance, innovation, and continuous improvement – all in support of our mission to Transform Communities, Change Lives.
The ideal candidate will be a strong all-round content professional who enjoys storytelling and working with people, with excellent writing skills, strong editorial judgement and hands-on experience managing digital channels including social media, websites and email. You’ll be confident producing short-form video content, filming and editing on location and using insight and analytics to improve performance. Comfortable working with a wide range of stakeholders, you’ll enjoy interviewing people, gathering stories in live environments and managing multiple projects, while building strong relationships across teams to deliver engaging, accurate and impactful content.
This is a remote role with regular travel to sites across the country.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities will include:
Digital and content delivery
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Create, manage and publish engaging content across digital channels, including website, social media and email
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Ensure content is accurate, accessible and aligned with Pinnacle Group’s brand, narrative and tone of voice.
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Use basic analytics and insight to understand what content performs best and refine future activity.
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Support digital campaigns that highlight Pinnacle’s expertise, services and impact.
Impact storytelling and case studies
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Identify strong case study and storytelling opportunities from across Pinnacle’s work.
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Visit sites and services to gather insight, interviews and content from colleagues, clients and communities.
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Produce clear, engaging written case studies tailored for a range of audiences, including our clients and shareholder.
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Work with internal teams to ensure stories are accurate and approved.
Video and visual content
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Plan, capture and edit short-form video content (e.g. for social media, website or presentations)
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Confidently film and photograph on location using smartphone or camera equipment.
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Edit content using tools including Adobe Creative Suite, focusing on clarity and storytelling rather than high-end production.
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Work with colleagues or external suppliers where more complex production is required.
Collaboration and support
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Build strong relationships with operational teams to source stories and content.
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Contribute ideas to improve how Pinnacle captures and communicates impact.
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Support the wider communications team with content planning and delivery.
Key requirements:
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Proven experience in a communications, digital, content or marketing role, with the ability to plan and deliver content effectively across a range of platforms
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Excellent writing skills, with the ability to adapt tone and style for different audiences, supported by strong editorial judgement and attention to detail
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Practical experience managing digital channels (social media, websites and email), with a solid understanding of how to optimise content for reach and impact
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Ability to plan, capture and edit short-form video content, creating clear and engaging visual stories for digital use
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Confident engaging with stakeholders, conducting interviews and gathering insight in live environments to bring authentic stories to life
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Strong organisational and time management skills, with the ability to prioritise workload and deliver multiple projects to deadline
Our Offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
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Maternity/paternity packages
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Flexible Working Arrangements
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Life Assurance
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Enhanced Pension Scheme
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Additional Annual Leave
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Private Medical Insurance
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Cycle to Work Scheme
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Employee Assistance Programme
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Retail Discounts
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Childcare Assistance
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Season Ticket Loans
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Sick Pay Schemes
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Personal Development Plans
