Customer experience manager Work, Jobs in Barkham, Brk (with Salaries)

Grounds Maintenance Contract Manager
Tactical Groundcare & Envionmental Services UK LTD —Burghfield
- £37,500 - £45,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
Quick apply
4d
Charter Manager (Private Jet and Helicopter Charter)
Starflight Aviation LTD —Farnborough
- £50,000 - £60,000 a year
- Weekend availability
- CRM software
- Customer service
- Business development
- Free parking
Quick apply
Inbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
TikTok Livestreamer for British Cannabis
BIGLOVE.AI —Wokingham
- £14 - £16 an hour
- Part-time
- Hybrid work
- Social media management
Quick apply
Venue Manager @ Millbridge Court
Dearborn Studio —Frensham
- £48,000 a year
- Weekend availability
- Hotel
- Budgeting
- In-person
- Annual leave
- Bereavement leave
Quick apply
2d
Commercial Events Administrator
Wellington College —Crowthorne
- Full-time
- School
- Free parking
- Employee discount
Event Enquiry Assistant
Dearborn Estates —Guildford
- From £33,000 a year
- Full-time
- Sales
- Hotel
- Travel
- Annual leave
- Employee assistance programme
Quick apply
21h
Operations Executive
Retail Active —Winnersh
- £25,000 - £29,000 a year
- Full-time
- Data entry
- Organisational skills
- IT
- Annual leave
- Employee discount
Sales Co-ordinator
SIG Roofing —Wokingham
- Communication skills
- Employee discount
Contract - Customer Relations Coordinator
Honda —Bracknell
- Remote
- Communication skills
- Time management
- Flexitime
- Work from home
1d
Marina Coordinator
Wasing —Reading
- £27,000 - £30,000 a year
- Weekend availability
- Front desk
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Senior Customer Experience Manager
Novuna —Newbury
- Hybrid work
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Casual Leisure Assistant
Berks & Bucks Football Association —Wokingham
- Weekend availability
- Hospitality
- Management
- English
- Free parking
- Employee assistance programme
Quick apply
13d
Customer Success Manager
Mysoft —Church Crookham
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Business Development Manager
InstaGroup —Wokingham
- From £45,000 a year
- Remote
- CRM software
- Microsoft Outlook
- Business development
- Life insurance
Quick apply
Store Manager
Mountain Warehouse —Wokingham
- Full-time
- Customer service
- Budgeting
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
School Business Manager
St Edward's Prep —Reading
- Up to £50,000 a year
- Full-time
- Hybrid work
- Customer service
- Team management
- Human resources
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Property Manager
Waterfords Estate Agents —Fleet
- £30,000 a year
- Customer service
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
10d
Mobile Sales Advisor
FlooringSuperstore.com —Bracknell
- Up to £45,000 a year
- Weekend availability
- Sales
- Customer service
- Travel
- Free parking
- Store discount
Quick apply
10d

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customer experience manager jobs near barkham, brk

Grounds Maintenance Contract Manager

Tactical Groundcare & Envionmental Services UK LTD
Burghfield

Apply Now

Job details

Permanent | Full-time
£37,500 - £45,000 a year
4 days ago

Benefits

Free parking
Company car
On-site parking

Qualifications

Contract management
Driving Licence
Landscape maintenance
Client engagement
Complaint handling
Supervising experience
Team management
Organisational skills
Relationship management
Customer interaction
Root cause analysis
Communication skills
Contract administration

Full job description

Environmental Services Manager:

Salary: £37,000–£45,000 per year, depending on experience
Location: Berkshire and Oxfordshire
Contract: Full-time, permanent
Benefits: Company vehicle, laptop and mobile phone

Tactical Group is looking for an experienced Environmental Services Manager to lead our Environmental Services department across Berkshire and Oxfordshire.

The department provides grounds maintenance, soft landscaping, street cleansing, and dog and litter-bin emptying services to schools, parish councils, business parks and other public and commercial clients. It employs approximately 25 people, including regional supervisors and an Environmental Coordinator.

Our culture: customer service comes first.

At Tactical, the way we communicate and conduct ourselves with clients is paramount to our success.

We expect every client to receive a responsive, professional and dependable service. This means keeping clients informed, doing what we have promised, taking ownership when something goes wrong and resolving concerns quickly. We do not ignore problems, allow emails to go unanswered or leave clients uncertain about what is happening.

The successful candidate must share this approach and lead by example. You will set the standard for how the department communicates with clients and ensure that the entire team understands that technical delivery and customer service are equally important.

The role:

Reporting directly to the Operations Director, you will take overall responsibility for the operational performance, service quality and customer experience of the Environmental Services department.

You will directly manage the regional supervisors and Environmental Coordinator, ensuring that contracts are properly planned, adequately resourced and delivered safely and consistently.

Key responsibilities:

Put customer service at the centre of every operational decision.
Build trusted and professional relationships with clients.
Ensure client enquiries, concerns and complaints are acknowledged and resolved promptly.
Communicate openly with clients about progress, delays and corrective actions.
Lead and develop regional supervisors and the Environmental Coordinator.
Oversee grounds maintenance, soft landscaping, street cleansing and bin-emptying operations.
Ensure contracts are delivered to specification and to a consistently high standard.
Monitor WorkPal reports, photographs, audits, productivity and service performance.
Manage staffing, recruitment, absence cover and workforce planning.
Ensure teams are professional, presentable and respectful while working at client sites.
Investigate service failures, identify their causes and implement lasting corrective actions.
Maintain compliance with health and safety procedures and company standards.
Monitor vehicles, machinery and equipment requirements.
Support new contract mobilisations, tenders and pricing.
Identify efficiencies and help grow the department without compromising service quality.

About you:

You will be an approachable, visible and accountable manager who takes pride in delivering an excellent customer experience.

Operational knowledge is important, but we are equally interested in how you communicate, build relationships and respond when plans change or problems arise.You should have:

Experience managing supervisors and operational employees.
Strong customer-service and client-management skills.
Experience handling complaints and resolving operational problems.
Excellent communication and organisational skills.
The ability to manage multiple contracts across two regions.
A practical understanding of health and safety.
Confidence using digital job-management and reporting systems.
A full UK driving licence.

Experience in grounds maintenance, landscaping, environmental services, waste, cleansing or another mobile-service environment would be advantageous.

This is an opportunity to take ownership of an established department and help deliver its next stage of growth. Success will be measured not only by productivity and financial performance, but by client satisfaction, communication, service consistency and the strength of the relationships you build.

Pay: £37,500.00-£45,000.00 per year

Benefits:

Company car
Free parking
On-site parking

Work Location: In person

Apply Now

Refine Your Search

customer experience manager jobs in barkham, brk

Grounds Maintenance Contract Manager

Charter Manager (Private Jet and Helicopter Charter)

Inbound Service Delivery Lead

TikTok Livestreamer for British Cannabis

Venue Manager @ Millbridge Court

Commercial Events Administrator

Event Enquiry Assistant

Operations Executive

Sales Co-ordinator

Contract - Customer Relations Coordinator

Marina Coordinator

Senior Customer Experience Manager

Assistant Customer Service Manager

Casual Leisure Assistant

Customer Success Manager

Business Development Manager

Store Manager

School Business Manager

Property Manager

Mobile Sales Advisor

I want to receive the latest job alerts for customer experience manager in barkham, brk

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