Call center Work, Jobs in Barlaston, Sts (with Salaries)

Customer Service Advisor / Contact Centre Advisor / Customer Specialist
Water Plus —Stoke-on-Trent
- £26,227.50 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
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Collections Agent
Advantis —Stoke-on-Trent
- £27,000 a year
- Full-time
- Mentoring
- Financial services
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Service Advisor
Sanderson —Telford
- £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
Quick apply
Customer Service Adviser
BASIS (Registration) Ltd. —Ashbourne
- £25,500 a year
- Part-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
- Free parking
Quick apply
12h
Telemarketer
Ringleads —Stafford
- £12.71 - £13.00 an hour
- Part-time
- CRM software
- Spanish
- Sales
- Free parking
Quick apply
5d
Inbound Enquiry Centre Advisors - Stafford
Capita Health Assessment Advisory Service —Stafford
- From £26,227.50 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Sales Assistant
Verisure Services (UK) Limited —Stoke-on-Trent
- Full-time
- Sales
- Driving
- Communication skills
Quick apply
Customer Consultant
Orbit Credit Services —Telford
- £26,500.76 a year
- Full-time
- Customer service
11d
Contact Centre Handler
TTS360 —Burton-On-Trent
- From £23,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
14d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Macclesfield
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Sales Team Manager - Contact Centre
RIVIERA TRAVEL —Burton-On-Trent
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
Customer Service Advisor M/F/D
Hager Group —Telford
- Sales
- Communication skills
4d
Administrator / Call Handler
Pink Sand Architectural —Cannock
- Up to £25,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
Quick apply
11d
Sales & Renewals Executive
Your Repair —Stoke-on-Trent
- £26,500 a year
- Monday to Friday
- Sales
- Customer service
- Care plans
Quick apply
Out of hours Contact Centre Supervisor
Metro Rod —Macclesfield
- £21,887 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Service Team Leader
ISS Facility Services —Stoke-on-Trent
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Entry Level - Sales Executive
Verisure Services (UK) Limited —Burton-On-Trent
- Full-time
- Sales
- Driving
- Communication skills
Quick apply
Telesales Agent
Radius Limited —Crewe
- Full-time
- Sales
- Salesforce
- Microsoft Office
- Employee discount
Quick apply
Sales Executive
Verisure Services (UK) Limited —Leek
- Full-time
- Sales
- Driving
- Communication skills
Quick apply

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Customer Service Advisor / Contact Centre Advisor / Customer Specialist

Water Plus -
Stoke-on-Trent

Quick apply

Job details

Permanent | Full-time
£26,227.50 a year
5 days ago

Benefits

Free parking
Casual dress
Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Computer literacy
GCSE
English
Computer skills
Communication skills

Full job description

Customer Service Advisor / Customer Contact Centre Opportunities

Full Time / Permanent / £26,227.50 / Office Based / Stoke-on-Trent

Looking for a customer service role that fits around your life – not the other way around?

No evenings / No weekends / A Real Living Wage.

The chance to work for an award‑winning business that genuinely values its people.

If you’ve got contact centre experience and a passion for helping customers, this could be the role you’ve been waiting for.

Why Water Plus?

Water Plus is the UK’s largest water retailer for business customers, supporting around 350,000 businesses across England and Scotland – from small independent traders to some of the UK’s biggest organisations.

We’re proud to be:

Award‑winning, including the UK Customer Satisfaction Award for Sustainable Customer Service 2025
A Real Living Wage Employer – because paying people fairly matters
A business that puts people, customers and values at the heart of everything we do

As we continue to grow, we’re expanding our friendly and knowledgeable Customer Service Contact Centre team in Stoke-on-Trent.

The role at a glance

Start date: 3 August 2026. If Shortlisted, you will be invited to an assessment centre which will take place from 5:00pm - 7:00pm on Thursday, 2 July 2026.
Contract: Permanent, full-time
Location: Stoke-on-Trent office, with 1 day a week working from home after probation

Assessment: If shortlisted, you will be invited to an Assessment Centre. You will be required to complete a variety of tasks, including Computer competency.

As a Customer Service Advisor, you’ll be the reassuring voice our business customers trust. You’ll help resolve queries by phone and email, making sure every customer feels listened to, supported and valued.

What you’ll be doing

Speaking with business customers to understand their needs and resolve queries efficiently
Handling account-related questions and, at times, more complex or challenging conversations with professionalism and empathy
Knowing when to escalate or seek support from our brilliant in‑house experts
Working closely with your teammates to deliver a consistently great customer experience
Accurately recording customer interactions on our digital systems
Staying curious and proactive – no two days are ever quite the same

You’ll never be thrown in at the deep end. From day one, you’ll receive a fully comprehensive induction that covers:

Who Water Plus is and what we stand for
Our services and customers
Our award‑winning approach to customer service
The systems and tools you need to succeed

Working hours (work–life balance comes as standard)

· 37.5 hours per week

· Monday to Friday only

· No evenings. No weekends.

You’ll work an 8‑hour shift between 8:00am and 5:30pm, on a rotating schedule:

Start times: 8:00 / 9:00
Finish times: 4:30 / 5:30

During the initial 12 weeks of training – hours of work will be between 8:00am– 5:30pm.

After successfully completing your 6‑month probation, you’ll have the choice to:

Work 1 day per week from home, or
Continue working fully from the office – it’s completely up to you

We’d love to hear from you if you:

Have previous contact centre experience (desirable)
Feel confident speaking with customers over the phone
Truly care about delivering great customer service
Enjoy working as part of a supportive, collaborative team
Are adaptable, organised and comfortable in a fast‑paced environment
Have excellent English communication skills – written and verbal
Are confident using Microsoft Word, Excel and Outlook (training provided for other systems)
Have strong attention to detail and take pride in doing things right
Can work independently, while knowing when to ask for support

What’s in it for you?

· Salary: £26,227.50 per annum

· Real Living Wage Employer – we choose to pay you more

· 25 days annual leave, plus:

o All Bank Holidays

o Your birthday off – every year

o Option to buy or sell up to 5 days holiday

· Free on‑site parking

· Free Healthcare Cash Plan

· Pension scheme (matched up to 6%) & Life Assurance

· Confidential Employee Assistance Programme

· Discounts at 350+ major brands

· Star Awards employee recognition scheme

· Long service recognition and rewards

· Access to Water Plus Academy for personal and professional development

· Refer a Friend scheme

About Water Plus

Formed in 2017 as a joint venture between United Utilities and Severn Trent, Water Plus was created when the water market provided businesses with the ability to choose their water supplier.

Today, we’re a the largest water retailer in England, with more than 366,000 business customers across England and Scotland – known not just for great customer service, but for creating a workplace where people can grow, feel valued and build long‑term careers.

Ready to apply?

If this sounds like the right fit for you, we’d love to hear from you.

Questions? Contact us at [email protected]

Please note:

Roles may close early due to high interest
Offers are subject to a satisfactory basic DBS check
Previous applicants need not apply

Job Types: Full-time, Permanent

Pay: £26,227.50 per year

Benefits:

Casual dress
Free parking

Ability to commute/relocate:

Stoke-on-Trent ST4 4TW: reliably commute or plan to relocate before starting work (required)

Application question(s):

What is your notice period?
Please summarise your experience relevant to this contact centre position, including advising why this opportunity attracts you.
Please briefly summarise your PC skills, highlighting what you use a PC for day-to-day.
To enable us to plan effectively, please list the dates of any holidays already booked and or have any scheduled appointments e.g. driving test... up until 31st March 2027. Or state N/A if you do not have any scheduled commitments.

Licence/Certification:

right work in UK without employer sponsorship now or future (required)

Work Location: In person

Quick apply

Refine Your Search

call center jobs in barlaston, sts

Customer Service Advisor / Contact Centre Advisor / Customer Specialist

Collections Agent

Customer Service Advisor

Customer Service Adviser

Telemarketer

Inbound Enquiry Centre Advisors - Stafford

Sales Assistant

Customer Consultant

Contact Centre Handler

JUNIOR SALES CONSULTANT

Sales Team Manager - Contact Centre

Customer Service Advisor M/F/D

Administrator / Call Handler

Sales & Renewals Executive

Out of hours Contact Centre Supervisor

Service Team Leader

Entry Level - Sales Executive

Telesales Agent

Sales Executive

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