Support analyst Work, Jobs in Barnsley, Syk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Functional Change Analyst
Quorn Foods —Leeds
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
14d
Data Analyst
YPO —Wakefield
- £41,771 - £45,091 a year
- Full-time
- Free parking
- Annual leave
13d
Customer Support Analyst
OCLC —Sheffield
- £25,000 - £32,450 a year
- Full-time
- Hybrid work
- English
- Analysis skills
9d
System Analyst
ZIGUP —Huddersfield
- £35,000 - £42,000 a year
- Hybrid work
- Agile
- Communication skills
- Annual leave
- Employee discount
Quick apply
QA Analyst
Konecranes —Doncaster
- Full-time
- Hybrid work
- DevOps
- Analysis skills
- Scripting
Service Analyst
TPP —Leeds
- £45,000 a year
- No experience needed
Business Analyst
DFS —Adwick le Street
- Analysis skills
- Software development
- IT
- Employee assistance programme
- Employee discount
Quick apply
Associate Business Analyst
EtioGlobal —Sheffield
- £500 a day
- Analysis skills
- No degree
- Agile
Senior Business Information Analyst
Sheffield City Council —Sheffield
- £47,181 - £51,356 a year
- Analysis skills
- Travel
- Communication skills
Flight Operations Data Analyst
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
Junior Service Desk Analyst
Home Office —Sheffield
- £28,820 a year
- Full-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
10d
PMO Analyst
SBS —Sheffield
- £35,000 - £42,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
Quick apply
Analyst - Minerals
Ensign-Bickford Industries, Inc. —Selby
- Full-time
Oracle Technical Support Analyst
Gov Facilities Services —Sheffield
- £57,569.74 a year
- Full-time
- Hybrid work
- Oracle
- DevOps
- SQL
- Employee assistance programme
Contract Integration & Support Analyst
Incora —Mirfield
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
17h
AI Business Analyst
ivolve Care and Support —Chesterfield
- Full-time
- Analysis skills
- AI
6d
Business Analyst - 12 Month Fixed Term
Flair Rugs —Glossop
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- ERP systems
- Agile
- Free parking
- Employee discount
Business Analyst
Freemans PLC —Bradford
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Work from home
- Employee discount
Laboratory Analyst
Ensign-Bickford Industries, Inc. —Selby
- Full-time

I want to receive the latest job alerts for support analyst in barnsley, syk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

support analyst jobs in barnsley, syk

Service Desk Analyst - Tier I

Functional Change Analyst

Data Analyst

Customer Support Analyst

System Analyst

QA Analyst

Service Analyst

Business Analyst

Associate Business Analyst

Senior Business Information Analyst

Flight Operations Data Analyst

Junior Service Desk Analyst

PMO Analyst

Analyst - Minerals

Oracle Technical Support Analyst

Contract Integration & Support Analyst

AI Business Analyst

Business Analyst - 12 Month Fixed Term

Business Analyst

Laboratory Analyst

I want to receive the latest job alerts for support analyst in barnsley, syk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected