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Patient Service and Operations Manager
Brannam Medical Centre —Barnstaple
The Patient Services & Operations Manager is responsible for the operational leadership of all patient-facing administrative services, including reception, care…
£33,240 - £37,150 a year
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6d
Assistant Manager
Wickes —Barnstaple
If you’re ready to take the next step in your retail career, build leadership experience and be part of a team that makes a real difference to customers’ homes,…

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Summary of Main Responsibilities and Activities

To take responsibility as the nominated individual registered through the Care Quality Commission (CQC) act as the companies point of contact for all CQC communications.
Provide support to the homes Registered Manager as required, advising on all aspects of home management with the willingness to step in and cover their role as and when required.
Ensure the Registered Manager is providing the highest level of day-to-day home management in the following areas,
Service User Care
Staff Team
Premises
Finance
Legal
Provide extensive working knowledge of the Care Act implemented in 2014 and proactively maintain an up-to-date working knowledge of CQC compliance changes as they occur, ensuring the Registered Manager is aware and reacting appropriately.
Act as the director level escalation point for Service User and any other complaints received by the company.
Report as required on the care compliance performance and management of the home.

Skills/Experience

The successful candidate will have significant previous experience in managing a large residential care home. He/she will have excellent communication skills and have the confidence to represent the home and company on all care related matters.

Rewards package dependent on experience

Job Types: Full-time, Part-time

Work Location: In person