Customer consultant Work, Jobs in Barton Under Needwood, Sts (with Salaries)

Cruise Reservations Consultant
Ainsley Reid International —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Sales
- Computer skills
- In-person
Quick apply
Sales Consultant
APP Wholesale Ltd —Tamworth
- Full-time
- Sales
- Organisational skills
Quick apply
Customer Advisor
Boots —Uttoxeter
- £13.02 - £15.10 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
1d
Training and Implementation Consultant (Aftersales Specialist)
Pinewood.AI —Birmingham
- £28,000 - £42,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Consultant
Pentagon Motor Group —Burton-On-Trent
- Sales
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Consultant
HSBC Global Services Limited —Birmingham
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
4d
Business Development Consultant
Toomey Leasing Group —Derby
- Up to £35,000 a year
- Full-time
- Sales
- Business development
- Organisational skills
Graduate Trainee Scheme
GuyKat —Birmingham
- £25,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- IT
- Work from home
- Sick pay
Quick apply
4d
Sales & Operations Coordinator
Aquatech Civils Ltd —Sutton Coldfield
- From £32,750 a year
- Full-time
- Hybrid work
- Civil engineering
- Sales
- Business development
- Work from home
Quick apply
4h
Bank Medical Records Administrator
Spire Healthcare —Birmingham
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
1d
Travel Consultant - Hinckley
Hays Travel —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
12d
Call Centre Sales Consultant - Whittington
Hays Travel —Whittington
- Full-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
7d
Travel Consultant - Ilkeston
Hays Travel —Ilkeston
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Enterprise Sales Enablement Consultant
Softcat —Birmingham
- Hybrid work
- School
- Flexible schedule
Operations & Accounts Assistant
AJS Consulting (BEAS) Ltd —Burton-On-Trent
- From £25,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
7d
Sales Consultant
Miele —Solihull
- £13.38 an hour
- Part-time
- Sales
- Communication skills
- Retail sales
- Employee discount
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Hinckley
- £3,800 a month
- Full-time
- Sales
Quick apply
Business Placement / Graduate
N & S Consultants Ltd —Harborne
- £25,000 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
21h
Payroll Bureau Manager
S4labour Ltd —Coleshill
- From £55,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
6d
Sales Consultant
Furniture Village —Wednesbury
- £25,500 - £60,000 a year
- Weekend availability
- Employee discount
Quick apply

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Cruise Reservations Consultant

Ainsley Reid International
Birmingham

Quick apply

Job details

Full-time
£26,000 - £28,000 a year

Qualifications

Sales
GCSE
Computer skills
Amadeus
Communication skills
Hotel experience
Time management

Full job description

Role Purpose

The Cruise Reservations Consultant is responsible for providing expert sales and service

support for cruise products to both travel agents and direct customers. The role includes

handling new cruise reservations and Manage My Booking enquiries, ensuring a high

standard of customer service, accurate booking management, and maximisation of sales

opportunities while meeting individual performance targets.

Key Responsibilities

Call Handling & Customer Service

Answer inbound calls from travel agents and direct customers promptly, ensuring service level targets are consistently met.
Handle all enquiries efficiently, professionally, and in line with company servicestandards.
Deliver a high-quality customer experience on every interaction.

Cruise Sales & Product Expertise

Provide general and detailed advice on a wide range of cruise lines, itineraries, ships, cabin categories, and onboard experiences.
Demonstrate strong worldwide and European cruise destination knowledge.
Accurately create and process cruise bookings, ensuring attention to detail and compliance with supplier policies.
Promote and prioritise the sale of preferred cruise lines in line with company strategy.
Meet or exceed individual sales, revenue, and commission targets.
Promote monthly offers, incentives, and campaigns to customers.

Manage My Booking & After-Sales Support

Handle Manage My Booking calls and post-sales enquiries, including:

o Amendments to cruise bookings (date changes, cabin changes, upgrades)

o Adding or modifying flights, hotels, transfers, tours, and excursions

o Handling special requests and cruise add-ons

o Re-pricing bookings where applicable

Make booking amendments accurately within cruise reservation systems and GDS (Amadeus / Galileo).
Resolve booking issues efficiently while maintaining customer satisfaction and retention.

Ancillary Sales & Revenue Optimisation

Maximise sales opportunities on every call by offering relevant ancillary products, including:
Pre- and post-cruise accommodation
Flights and flight upgrades
Transfers and car hire
Shore excursions and tours
Parking, insurance, and onboard upgrades

GDS, Systems & Administration

Use GDS systems (Amadeus / Galileo) and cruise booking platforms accurately and efficiently.
Check and action GDS queues (Q’s) on a daily basis.
Organise and cost cruise and travel itineraries to meet customer requirements.
Complete general administrative tasks related to reservations and customer servicing.
Maintain accurate records in line with company and supplier requirements.

Teamwork & Development

Work collaboratively as part of the Cruise and Call Centre team.
Attend weekly staff meetings and general company meetings as required.
Maintain up-to-date knowledge of cruise products and destinations by attending: Training sessions, Ship visits, Cruise-related events and lunches, or Web-based training, both during and outside of working hours when required

Personal Requirements & Skills

Excellent communication skills (verbal and written).
Strong customer service focus with a professional and confident manner.
Proven organisational and time-management skills.
Excellent worldwide destination and cruise product knowledge.
Strong computer skills, including experience with GDS (Amadeus / Galileo).
Effective problem-solving and decision-making abilities.
Ability to work under pressure in a fast-paced call-centre environment.
Team-oriented with the ability to work independently when requi

Pay: £26,000.00-£28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer consultant jobs in barton under needwood, sts

Cruise Reservations Consultant

Sales Consultant

Customer Advisor

Training and Implementation Consultant (Aftersales Specialist)

Sales Consultant

Customer Service Consultant

Business Development Consultant

Graduate Trainee Scheme

Sales & Operations Coordinator

Bank Medical Records Administrator

Travel Consultant - Hinckley

Call Centre Sales Consultant - Whittington

Travel Consultant - Ilkeston

Enterprise Sales Enablement Consultant

Operations & Accounts Assistant

Sales Consultant

JUNIOR SALES ADVISOR

Business Placement / Graduate

Payroll Bureau Manager

Sales Consultant

I want to receive the latest job alerts for customer consultant in barton under needwood, sts

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